Rep FitnessReviews of repfitness.com

Terrible customer service and they sent me a defective barbell. The best part is they charge a restocking fee for all returns. Go pay the premium at their competitors for someone to treat you as a decent human being.

I am a mentally disabled guy. I work out to slay demons most would fold under. I create fitness based content trying to inspire out of shape people to love themselves again. I tried out for affiliate program AFTER SENDING MULTIPLE CUSTOMERS THEIR WAY..they turned.me.down. The AB3000 2.0 BENCH I bought is about as ergonomic as a cinder block. There is no decline that is safe. The leg pads will cut your leg...happened twice so far. Company is a crap company woth poor customer service and terrible.ethics. They were rude and condescending under the guise of being respectful.

I ordered a PR-4000 rack via the rack builder. J-cups are part of the package I paid for. The rack was delivered. I built the rack and discovered, after I built it, that the J-cups were missing. Called customer service and they said the J-cups that I included as part of my package were discontinued and they had not taken them off of their webpage. Mind you, they never reached out to notify me that the this was the case and that they didn’t ship me J-cups. I had to reach out and ask where they were. They offered to change out they type of J-cup, which was fine and that they would ship me out a different set. I received the shipping notification, but they Fed Ex status never changed from “waiting to receive the package.” Waited a week and then called them back. They said then they would reship them “ASAP”. Still no shipment notification. I have a very nice (and expensive) rack with no J-cups. Can’t use the rack to any great degree without these. To make room for this rack I had to get rid of my old rack. In essence, Rep’s failure here means I can’t work out. This company has had great customer service in the past. It is the reason I’ve bought other items from them instead of their other big name competitors. They have failed me here when I live spent a significant amount of money with them. I recommend checking out other equipment providers who will step up and correct their mistakes.

Terrible customer service, will never buy again. Website is misleading and making returns is difficult.

Placed an order, decided I didn’t need less than 48 hours later. (Order has not shipped) emailed to cancel. They then confirmed if this is the order number they will cancel. I then confirmed yes! That is the order number. They responded with, order is too far in the process, can’t cancel! They just want your money! Mind you, I own a small gym and purchased with them before. Never again

Ordered the top tier pr5000 power rack and all the bells and whistles attachments etc. well guess what I have 3600 dollars sitting in my gym I can’t use because it shipped without and upper logo crossmember. You would think the right thing to do would be for a company to ship the needed part free of charge. Nope , they sent it but after I shelled out some more cash. Also they lied to me to make a sale. I had to order two leg rollers so I can be able to even use the expensive lat pull down I ordered . The site said out of stock but the lady I was talking to k. The phone said, “ oh no we have plenty of them”. Go ahead and buy them and they will shop with your logo plate cross member. 311 dollars later I noticed the logo plate did ship but not the leg rollers. So I called , guess what they are out of stock and don’t expect them until next month. So there is another month I have to wait to use the equipment. They don’t care about customers

Ordering with Rep Fitness has been by far my most frustrating experience in building my home gym. Their lack of communication protocols and apparent disregard for caring bout their customers is totally evident by the fact their CSR hours are only open for 3 days a week 4 hour each . I ordered a leg roller , strap safeties, and landmine over a month ago . Only one item came in and it is missing parts . Despite this the Repfitness order portal says my order has been delivered but UPS is showing a delay. I also have clear cross members that are rusting and repfitness won’t take any ownership of the product quality. Do yourself a favor and think twice , no think 10 times before ordering from them

I have been trying to get ahold of someone. They have not responded to e-mails, calls and their phone system always says they are out of office. Picked them over PRX and rouge. They never answer, never return calls and if that how they are with potential new customers. Just imagine how Crappy they are to customers with issues! I will let Rouge know to send a thank you letter. It looks like my 7 grand is going to them!