Rep FitnessReviews of repfitness.com

As of this writing this Rep Fitness is a shitzer show of an operation. I ordered a rack and bench. Promptly received the order. Rack had damage to the powder coat from shipping - not a huge deal. But the company rep didn't want to talk about it when I mentioned it. Bench had damage to the pad. Pretty positive from the overpack. Again, initially not a big deal. Rep told me a replacement would ship the next day... it didn't. Now we have a problem. When I did receive the replacement pad it was for the wrong model bench. I have better things to do with my time this mess with this crap. I've ordered from Rogue and Fringe Sports - spot on!

FB-5000 Overall bench seems to be very sturdy and heavy in a good way, however, it arrived with many dings and scratches. Several down to bear metal. I took many pictures and contacted customer service who assured me that they did not think the damage was structural to which I agreed. They apologized and offered me 3 options. 1: return 2: a 20% refund 3: replacement of damaged parts. I chose option 3: replacement of damaged parts and sent them an email to let them know. They responded that they would be replacing the front foot only as it appeared to be the most damaged. I argued that the main beam running under the seat was in at least as bad of shape as the front foot. They requested additional pictures which I provided. Several days later they replied that they were replacing the frame. Today the package arrived, containing only the main beam running under the seat. Apparently they no longer felt the front foot needed to be replaced..? Very disappointed. I would not buy from this company again as the product did not arrive to my standards and Rep Fitness did a poor job making it right. PS they suggested I spray paint the bench myself as a repair. I did not purchase a product to then have to repair/paint it. I do not believe this was an unreasonable expectation.

UPDATE 4-18: They did offer $10 which covered most of the shipping, not all. I didn't accept it, it's business and they need to make money I understand. I will just be shopping at ROGUE from now on, their shipping is equal to REP Fitness however it is a much simpler process and they are more reputable. I upgraded them to 2 stars because I do like the product and they offered a partial refund of the shipping, though I know for a fact damage was not induced by shipment. For the record, I called and they told me they ship to Hawaii then I emailed for the quote and then said they didn't. Then someone else told me they would. Multiple emails from different employees. I ask about the bench but shipping was more than the product. Then I asked for jcups that's it I asked if it would fit 2x2 tubing aka steel beam with 1inch holes. It did fit after doing my own research. Anyway, Best of luck! Like someone else mentioned, these folks are unhelpful. I called asking a question about shipping for one of their products and was given inaccurate information. Two people both told me different information. When I asked about a certain product and if it would fit my product A guy named Shane told me it will not fit. He doesn't know the product he sells because it did end up fitting. Product arrived with the paint job damaged and they blamed it on the shipping. However, there were no paint chips in the box upon arrival. If they expected this to happened simply adding bubble wrap or some cushion would've helped. But it was obviously not from the shipping but from before that. I contacted them immediately with pictures and they told me to spray paint the chipped parts. Ridiculous! I didn't expected a refund or new product, simply an apology or anything really. Even though the product is damaged I will still happily use it but to think i am paying for shipping and the product supposedly "brand new" and it arriving damaged with no care by the company is disgusting. More care should be placed on the packaging and customer service. I was disappointed with both, honestly the j-cups are great and I couldn't find it anywhere else so I had to purchase from these folks otherwise I would've gladly spent my money elsewhere. I will choose with my dollar and will not support a company that doesn't care and doesn't know their products. They get 1 star because I like the product but experience left something to be desired.

They have a 15% re-stocking fee on returns due to dissatisfaction with the product. If they had included the dimensions of the product I bought, I might not have been dissatisfied. Obviously, I'll read the return policies of sites I'm new to. I never would have ordered in the first place.