RepairSmithReviews of repairsmith.com

Repair Smith NOT RECOMMENDED ON ANY LEVEL! Repair Smith has a simple but good website that allows one to pick the specific problem one needs to have fixed. The convenience and sales point here - they come to you! Price will also be shown right away for the specific services, which is great. It stops right there. PRICING: I needed a diagnostic for my vehicle due to engine light issues. Repair Smith’s Price for Check engine light Diagnosis is $170.00 for Diagnosis + $19.99 Mobile Service fee. It is quite expensive considering local repair shops charge on average anywhere from $119 - $125 for check engine light diagnostics. I couldn’t leave the vehicle at the local repair shop so I took a chance with Repair Smith despite the high price. Before finalizing the order and appointment day, Repair Smith offered replacement parts that could be added to the order before finalizing. In my case the option of a gas cap replacement and replacement Rear Oxygen Sensor (my vehicle has 2!) was offered. Whether it was necessary or not it still was offered as those parts can be a problem when a check engine light problem occurs. Gas cap replacement - $67.55! The part itself was listed at $33.55 Labor was listed at $34.00! Most people who read this know that a gas cap is a cheap part - usually anywhere from $6-$12 on average. It takes a maximum of 2 Minutes to take the old gas cap off and put the new one on! How is the labor cost of $34.00 justified? How is the price for the gas cap justified? Of course there are gas caps that cost more than $33 but not in my case. Second offer the oxygen Sensor replacement - an extra $245.29 if I’d choose this option. They list the Oxygen Sensor at $160.29 and labor Cost at $85! For my vehicle an oxygen sensor from Bosch (Premium OE fitment) is $25.50 (I have 2 so it makes sense to replace both). The Oxygen sensors are screwed into the exhaust pipe, one in front and one behind the Catalytic converter. They are 2 parts that are easy to get to, once the car is high enough to get underneath comfortably. Unplug the electric connectors unscrew the sensors, screw the new ones back in, plug the electric connectors back in - done. An experienced Mechanic should not need more than 6-8 minutes to replace both. How is a price of $245.29 justified, knowing the actual prices and labor times? Appointment: Up front - If you are not at home at the scheduled time Repair Smith charges you $50 for missing the appointment! They failed to show up 3 times in a row (Original Appointment was Tuesday, rescheduled for Friday, rescheduled for Saturday). I had not received any messages, emails or phone calls to tell me that the mechanic would not show up or run late. Each time I contacted customer service and they were apologetic telling me the mechanic was behind schedule and rescheduled. After Saturday I wanted everything canceled but they offered to waive the charges and come back on Sunday. I accepted and finally on Sunday, 3 hours past the scheduled time frame the mechanic showed up. I had the car ready for diagnostics - the mechanic hooked up his diagnostics tool and said I had an EVAP leak and a misfire problem (I knew that but had not been able to find the cause of these error messages. He ended up finding a small vacuum hose (PCV hose) that was brittle, told me to replace that erased the error codes from the car computer and called it diagnosed. I was charged despite having been told the diagnostics would be free of charge. Contacting customer service yet again - they told me that it had been a misunderstanding on my end but they did give me a discount and the final amount came down to $103. NOTHING WAS FIXED: I ended up ordering the PCV hose ($7) replaced it and drove the car about 100 miles before the same errors came back. In reality the diagnostic did not find the problem and therefore was incomplete. A real car shop would keep testing and searching until it would find the actual problem. Further - after the diagnostics my test results were ready (via email) . The report claimed that the vehicle had been checked for basic health - like tire pressure, wind-shield wipers, windows etc. I essentially don’t care about all that - but don’t claim you've added an “extra” service when you didn’t. The car was NOT test driven for a suspension test - as I said NOTHING that was claimed they had serviced had been actually checked. Again I essentially don't care about that as long as the actual problem is fixed. FINAL THOUGHTS: I wasted $103 and an entire week for a service that was not only managed extremely poorly but was not able to find the actual problem. I wonder how a company with such poor business practices can stay afloat - massively over-priced, not dependable and the worst, in my case, no results.

Craig Tsao (RepairSmith) declined our service appointment 20 minutes before it was scheduled. We don’t have an issue with declining the appointment. Waiting until the last second is unforgivable. Do not reward them!

paid you guys to do my raidator ! Your tech installed the wrong parts and damaged my car you guys sent some one out they looked and told me repair smith was going to replace it and my warranty well cover ! The net day my appointment was canceled and I was told my account was placed on fraud!! I never returned anything I paid you guys messes up my car I can’t drive to work or nothing at least fix what you damaged ! I paid y’all ! EVERY TIME I SAY SOMETHING ABOUT TAKING THEM TO COURT THE HANG UP SHUT THIS COMPANY DOWN EVEN THE TECH THAT INSTALLED THE PARTS WAS Fired ‼️JUST COMPLETELY BS!

Appointments broken, no call, techician always late, brought wrong parts, misdiagnosed problems, Car still will not run, but I'm out $900 because of their hunt and peek approach.

I'm a former employee and I'm giving you a courtesy warning. I'm a Master Certified Technician not only ASC but Master Certified by Ford Chevy and Dodge I have over 40 years experience I have never seen a company so ignorant of how to fix somebody's car. These are oil change jockeys who have very little if any experience on working on cars. I am not saying all mobile mechanics are bad there are some good ones out there that I personally know. Repair Smith has had problems since they started their business. They used to work on a lot of Amazon vehicles but from what I understand Amazon cut them loose because they could not keep their vehicles on the road that is from somebody who's used to work for them also. Before you have anybody work on the second most expensive thing you will ever buy your house being the first you need to make sure the person who's working on your car is capable of repairing it ask a lot of questions. I mean a lot of questions trust your gut instinct. All companies will have some good reviews and all companies will have some bad ones. That happens. But when you have mobile companies who only do business online and from out of state as repair Smith is there is no one you can talk to when things go wrong and if you use repair Smith they will go wrong. So if you need to use a mobile mechanic please ask a lot of questions. And if you feel they know what they're doing then all means let them work on your car. But ask a lot of questions and trust your gut instinct that is what God gave you to use. So to wrap things up be careful who you ask to work on your car and be careful when using a mobile repair service. Again there are good ones out there and there are bad ones and unfortunately the bad ones seem to outnumber the good ones. Thank you for reading this post think about the decisions you make when people are working on your car and I wish everybody the best of luck. Thank you

Absolutely wonderful! My first time using this service and it took out all the stress I normally endure when my car breaks down. Miguel S was extremely helpful, skilled, efficient and got my car back up and running. He diagnosed problems I have been stressing about for months and made everything very easy for me. I highly recommend and will also being using these services again in the future!

STAY AWAY!These people worked on my car and when I went to use it the Ignition switch was all screwed up.I called them about it and they said they never worked on my car,REALLY I was there when they did.Again do NOT deal with these people

I booked an appointment online for my old 2004 Honda Odyssey. I thought it had a broken hose to the radiator. Martin came out with a fully equipped van full of tools and supplies and told me no, it's not the hose, the top of the radiator is cracked. Your hoses are fine. He ran water in, and sure enough water spewed out the top through a crack in the radiator. He had to carefully pick parts of the exploded radiator cap out just to pressure test it. Martin left me his card and told me he would call soon when he found the part. Shortly, they found me a new radiator and I asked for Martin to come out again, nobody else, because he is obviously very professional and knowledgeable and honest as a heart attack. Repairsmith sent with an even bigger and better equipped van than before and it was a beautiful sight. He had ramps to lift my car and every single thing he needed. He did the work very efficiently, which was not easy- in very hot weather, thank goodness the car was in the shade--and he has a general positive feeling about his work, himself and his customers, too. My car has all kinds of problems, including a weird electrical draw. The service is fantastic, though, because I did not have to go out into the 110 degree heat and breakdown in my ancient relic trying to get it fixed. I am an ancient relic myself. One day soon, I will sic Martin on the electrical draw problem, and I know there is a good chance he might be able to track it down. They are notoriously hard to pinpoint though, electrical problems, but I feel The Lord is on Martin's side!! When you call Repairsmith in San Antonio, ask for Martin --or another person you know and respect-- and they will send that person. This is a big plus.