RentReportersReviews of rentreporters.com

I reported that my lease started 12/2023. Mark only reported 2025. And did not report 2024. I paid the money for this to be added to my report and now I only have 1 year of actual rent reported. Not very user friendly. Hard to understand due to language barrier. Not get the accurate information. I was not even given any information about additional charges.

Quick reporting

On March 29, 2026, at approximately 9:10 a.m., I initiated a payment of $274.95 to Rent Reporters to secure annual credit reporting services. This payment was to facilitate expedited reporting within a 3-5-day period and to address two previous rental accounts. My investigation into the implications of this service revealed that my prior rental properties were classified as commercial, specifically that both apartments, including one at Studio 6, were categorized as commercial properties. This classification came as a surprise to me, particularly as it was not disclosed on the Rent Reporters website. Given my status as a permanently disabled individual living on a limited income, enhancing my credit profile is essential. Shortly after making the payment, I reached out to Rent Reporters via their application and followed up with an email detailing my situation and requesting a refund. The next day, I called their customer service and spoke with an agent, who informed me that the call was being recorded. During this conversation, I reiterated my refund request because their service is not applicable to my situation. The agent indicated that because I had provided my unit number, a refund was possible, but it would be processed only after a 7-day reporting period. Subsequently, I sent two additional emails requesting the refund, but received no response. This lack of communication raises concerns regarding Rent Reporters' corporate governance standards. They were made aware of the specific circumstances leading to my refund request almost immediately, but chose not to fulfill it. This scenario reflects several issues, including a lack of transparency, inadequate disclosures, and potentially deceptive business practices. The company's conduct raises questions about unjust enrichment, failure of consideration, violations of the Americans with Disabilities Act (ADA), and negligent misrepresentation. By accepting payment for a service that was ultimately unsuitable for my context, and then delaying the refund despite immediate notification of these complications, Rent Reporters exhibits a troubling approach to customer relations. This is compounded by the backgrounds of their leadership—John Simpson, Heather Smith, and Mark DaBell—who come from reputable organizations such as Deloitte, suggesting a disconnect between their corporate ethical practices and the standard of accountability expected of their leadership. In summary, my experience with Rent Reporters has been disappointing. Their treatment of my case reflects a broader issue of corporate insensitivity towards consumers, particularly those who may already feel marginalized in financial contexts. Corporate governance, ethical and principled governance, and valuing those who choose you over a myriad of other companies, is not going to be offered at Rent Reporters. I rarely review, but when I do, it is because I want others to be informed. For those considering using this company, do not. For those who have experienced similar mistreatment, come together to fight back by responding to those, like me, who are not going to be a victim.

Very easy to use. An its one of the best ways to build you credit report history

Easy reporting. Quick and easy process with landlord also. Raised my score 52 point and added on time payments to history.

Using these services has been very helpful in reporting my rent payments. The customer service provided was exceptional.

Title: Paid for service — months later nothing reported and no refund I strongly advise anyone considering RentReporters to think twice before giving them your money. In September 2025, I paid RentReporters to have two rental accounts reported to the credit bureaus. This service is marketed as a way to help build credit by reporting your rent history. It is now March 2026 — over 6 months later — and absolutely nothing has been reported to my credit. What makes this worse is the lack of accountability: • No reporting to the credit bureaus • No refund issued • Extremely difficult to reach anyone for help • Complaints filed with no resolution I have documentation, receipts, and screenshots showing the payments were made and the service was never delivered. A company should not be taking people’s money for credit reporting services and then leaving customers in the dark for half a year with no updates and no refund. If you are trying to build your credit, be very careful with this company. My experience has been frustrating, time-consuming, and a complete waste of money. Until RentReporters fixes this issue or refunds customers for services not delivered, I cannot recommend them to anyone.

I wrote a review yesterday stating that I didn't receive any help from rent reporters the agent didn't follow protocol. The manager Jacqueline called me and rectify the situation. She was very helpful in re-activating my account and she also apologized to me for her teams error. Thank you for rectifying the situation.