RentReportersReviews of rentreporters.com

Response from RentReportersNov 21, 2024

Hi Virgil, Thank you for your review! You’re absolutely right—having rent reported can make a big difference when it comes to boosting your credit or building a solid rental history. We’re glad to hear you’re finding the app helpful in achieving your goals. If you need anything else, we’re here to help! Best, The RentReporters Team

Response from RentReportersOct 16, 2024

Hi Joseph, We are disappointed to hear about your experience and appreciate you sharing your feedback. Adding two years of rent history can positively impact your credit score, but various factors may influence the final outcome. We’d like to work with you to clarify this and resolve any issues you may have encountered. We have tried to reach you by phone and email, and we look forward to hearing from you soon to discuss. Best regards, RentReporters

Response from RentReportersOct 16, 2024

Hi there, We are disappointed to hear about your experience and appreciate you taking the time to share your feedback. We understand your frustration regarding the enrollment fee. Please know that eligibility for reporting your rent payments is contingent upon the ability to validate your lease details. If your home was found to be ineligible—perhaps due to the type of property or an inability to provide the necessary documentation—this may have affected your refund request. We aim to make these policies clear in our terms and on our website. If there is anything we can do to assist you today, please reach out to us directly with any additional questions, and we’d be happy to help. Best regards, RentReporters

Response from RentReportersOct 16, 2024

Hi there, Thank you for sharing your feedback. We understand your perspective regarding the reporting of late rent payments. However, the guidelines for reporting are determined by the credit bureaus, and all three follow the same standards for what constitutes a late payment. As a reporting agency, we are contractually obligated to adhere to these rules. If you have further questions or concerns, please feel free to reach out, and we’d be happy to discuss this with you. Best regards, RentReporters

Response from RentReportersOct 16, 2024

Hi there, We’re sorry to hear about your experience and appreciate you bringing this to our attention. It’s possible that the special offer you signed up for required enrollment in RentCheck to waive the $95 setup fee. If RentCheck enrollment wasn’t completed after signing up, this could have led to the full fee being charged. Regardless, we’re committed to making things right. Please contact us at 626-737-6100 or reach out via chat using the email you used to sign up, so we can take a closer look at your account and resolve this for you. Your satisfaction is important to us, and we look forward to hearing from you. Best regards, RentReporters

Response from RentReportersOct 16, 2024

Hi there, We are disappointed to hear about your experience and appreciate your feedback. As a subscription service, we strive to make the cancellation process as easy as possible for our customers, offering multiple ways to cancel. We apologize if there were any delays in communication and any frustration this may have caused. Please reach out to us directly with the email or information you used to sign up, so that we can look into your account history and resolve your concerns. We look forward to hearing from you. Best regards, RentReporters

Response from RentReportersOct 16, 2024

Hi there, We’re sorry to hear about your experience and appreciate you bringing this to our attention. We aim to make the cancellation process as easy as possible by providing multiple ways for our customers to cancel. If your cancellation request wasn’t handled in a timely manner, we sincerely apologize. It’s possible that your refund request may have come outside of our refund window. If you could please contact us directly with the email or information you used to sign up, we’ll be happy to look into your account and find a way to address your concerns to your satisfaction. Best regards, RentReporters

Response from RentReportersOct 16, 2024

Hi there, Thank you for taking the time to share your experience and for being the first to leave a review on Trustpilot! A 40-point increase in just 10 days—what an amazing result! We appreciate your kind words about Brittany, Sergio, and our team. We’re grateful to be part of your credit-building journey, and we truly appreciate your trust and for sharing your experience with us. Best regards, RentReporters