Rentalcars.comReviews of renatlcars.com

Er ikke EN stjerne værdig, men nødvendig for at kunne advare andre. Dette et er meget dårligt firma og vi har haft en meget kedelig oplevelse, som har påvirket vores ferie og ugen efter vi kom hjem. Vi har stadig 4500 kr tilgode og kæmper for at få pengene igen. Kundeservicen findes ikke dårligere. Godt råd😵 hold jer væk.

Never Ever again! Diese Firma wirbt mit Autos für wenig Geld, über die sie aber gar nicht verfügt!! Wir buchten im Juni in Bremen einen Kombi Mittelklasse. Am Abholtag standen ca 10 Parteien (!!!) beim Lokalservice und wollten einen Kombi. Es war aber gar nichts da. An der Hotline vom Vermittler wurde uns angeboten, bei einer anderen Firma einen Kombi zu mieten und die Differenz zu übernehmen. Bis heute kein cent erhalten..

Rented and paid for a car online for a week including additional full insurance. When we went to collect, we were told by Alamo that we didn’t have insurance, and were charged again. We were also offered a free upgrade which we have now seen that we got charged for when we got the final invoice. There are a stack of additional items on our invoice - like a EUR35 “Airport fee”. Please avoid this company!

CHEATERS. I YOU LATE FOR MORE THAN ONE HOUR TO PICK UP THE CAR, THE DONT KEEP IT FOR YOU. AND YOUR ORDER CANCELED WITHOUT REFUND.

EXTREMELY BAD SERVICE!!! I made the car reservation in August 2024 for the Avis company. On the CARRentals webpage, there was no information about the cardholder name. I made the reservation for my father and paid it with my card. The day before the trip I called rentalcars and avis call center to confirm that tomorrow they will give us the car and I could pay the deposit with the same card on my name. They confirmed that yes, no problem. Finally, when my father and I came to the Avis reception at Alicante airport terminal, the customer agent M. told that she will not give us the car. Moreover, she was rude and told that she will not call the Avis customer service and try to solve the case. She told I need to do everything by myself. In 20 minutes a customer service call center in Avis told me that they will not help me with nothing and I need to call Rentalcars. And here the story comes.. I spent 1,5 hours on the call with the Rentalcars teams. They were changing people while talking to me and did not want to solve the case. The solution was to add the extra driver to pay the deposit with my card or change the driver name. However, the customer agent A. spent my 1,5h time and refused to help me. When I asked her to give me a refund for the incomplete service, she said no. She offered to choose another car but on this day there was no car anymore in Alicante. And she knew it!! With all this experience, I want to say that RENTALCARS AND AVIS HAVE A VERY BAD SERVICE. THEY WORK ONLY TO MAKE MONEY AND NOT PROVIDE A GOOD SERVICE. IN THE END, NOBODY TAKES THE RESPONSIBILITY.

One star. No car for me as my Master card is a debit and not a credit card. The offer to pay the £1500 deposit on mu card did not cut it. I’d like to know how many customers pay the full hire price and then dont get a car because they have not read the T&Cs. Refund excluded. Interesting business model.

Do not use this company

Avoid! Worst customer service experience ever. Not replying for a week to a main enquiry message. When on a live chat, sending you T's&C's instead of being helpful and representing you for direct supplier.