Rentalcars.comReviews of renatlcars.com

I had to pay 190 Euro to cancel a car booking 24 hours before. While this may have been in the fine print, I do not agree that this is trustworthy.

Extremely rude represantive, demonstrating the lack of empathy the overall company has. Booking a car via your website and paying for it upfront, it came out that I couldn't use the car because I didn't have a credit card. Imagine that I have all of my documents with me, even a debit car to uise for a deposit, but the campany failed to offer my any alternative. On top of that, they suggested that if i wanted to use the car, I should pay £150 no refundable for it. Lack of transparency with a lot of hidden costs, leaves me no option but to be very unsatisfied. I now realize why companies like zipcar thrives. You aim for the short term gain, since you took my money but you didn't let me use the car. I am wondering how long your company will last with this cryptic behavior.

Booked an SUV from them but when I arrived at the airport I was told none available and was given a an estate car! Shocking service and also had to queue for nearly one hour to pick the car up!

Very misleading terms. Listed as free cancellation Up to 48hours before pickup. Now they want to charge me £50 to cancel even though our pickup is a few weeks away. Never again.

Impossible to cancel car. The website is a merrygoround with no possibility if cancelling. Phones are closed, and if you try to "contact via mail", the website starts all over asking for your e-mail and reference number again. We are currently at risk loosing 400USD. REAL BAD SERVICE - don't book here!!!!

I had to cancel my holiday due to Covid-19. They advertise free cancellation, however they don't refund your deposit. What a scam.

Wish I could give no stars . Went online to book a car from Glasgow airport to Luton airport completed the booking only to be told that the company don’t have offices in Glasgow or Luton airport and need to use a shuttle service both ends , the Glasgow side I dont mind but I’m arriving outside office hours at Luton there’s no shuttle available and I can’t return the car on time so I went online to cancel .. no problem cancelling .. advised by email cancellation fee full price of the hire so it cost me £71 to cancel a hire that they could not honour I feel absolutely robbed by these people .. never again

They show a price and charge other (bigger) on your credit card. That alone shows the company is not suitable.