Rentalcars.comReviews of renatlcars.com

Oh man.. I wish I knew this before. This company is total scam! I arrived at the airport and they refused to provide me a car just putting me under the stress of looking different ways to get to my destination point in the middle of the night abroad.

I used this company for over 10 years to book my cars for all my travels, and suddenly my reservation got cancelled without ANY explanation! The customer service advice was to ‘book at the airport, as you won’t be able to book via our platform due to security checks’. Really? No other reason, no help, nothing. Great way to lose your long term customers.

Awful company. Took out their insurance policy that should have covered me for full damage cover. Not only did I have to front the damage cover after a life-threatening crash but now 3 months later, after their multiple feeble attempts to not accept responsibility, they withholding payment because THEIR supplier apparently charged VAT when they shouldn't have. THIER supplier, not mine you will note. Not worth the paper it is written on, I would suggest getting your own individual cover or just booking direct wit the car hire companies because these guys frankly just don't care.

I recently hired one of their cars for a month, because my own car needed repairs over the festive season and I thought I'd have to wait till January. The mechanic managed to repair my car sooner than expected. So I tried to contact RentalCars.com to ask if I would receive a refund if I returned the car sooner. They completely ignored all my phone calls and emails, for 10 days. I returned the car. Only then did I manage to get through to someone, who told me that there were hidden terms and conditions stating that no refunds would be given. Stay away from these people. Hire your car somewhere else. Anywhere else.

Crooks. They con you into overpriced cars and don’t offer full cancellation due to Covid rules. Never again!

I want to tell you my nightmare with a partner of RentalCars and how RentalCars literally abandoned me after many years of booking through them. I booked a car and I went to collect it. I waited at the collection desk of the car rental company for quite a while and after that this company partner of RentalCars told me they could not give me the car I had booked and paid for because I was blacklisted from them!!!! I have called rentalcars and a chap called Paul with a scottish or irish accent responding to me from Barcelona couldn't care less. I have been abandoned. I felt impotent and on my own on a Saturday afternoon during bank holiday weekend. My business partner miles away was awaiting for me to close an important contract with my small company. I have lost the contract and my reputation because of RentalCars and its partner. I have raised a complaint (Rentalcars.com Ref 716733885) with both companies and the response from car rental has been literally like adding an insult to injury. After several years of booking with Car Rental they couldn't care less of me. This is how this company treats his customers. From then, I only book directly with the provider no more with such leeches.

They changed the quoted base price of the car by over $100 during the course of the transaction. No recourse through their customer service channel who have no delegated authority to resolve customer issues and no pathway to escalate. Ripped off. Hopeless.

This began on 8th August where a reservation was made and when going to pick up the car, the hire company was closed and unreachable. Speaking to RentalCars they said they too were unable to reach the hire company and that they have contacted but must wait up to 28 days for them to respond to confirm the car was never picked up. During that time, I tried to call the hire company and still no answer on email or telephone, speaking to RentalCars they said again the the policy is 28 days until this that be escalated to customer service team. Alas 28 days past, customer service would now supposedly get involved and carry out investigation. Couple weeks pass and still nothing, and I am told that someone from customer service will call me back. Another 28 days past and customer service should have gotten back to me and having not done so I contacted my bank to reverse the charge. Surprise surprise, someone from customer services actually then contacts me and asks me to stop the bank investigation, replying to Michelle's message to call me back, being told that they are still waiting for a response from the hire company (that clearly has gone into administration / does not exist anymore) 3 months they think is reasonable for customers to wait for a refund is beyond me. My bank has pushed forward with the reversal and chargeback and 3 months later I get a cancellation email. No other communication, nothing from the "Customer Service Department" Total joke and embarrassment. There was no dispute, there was no car accident, a simple service not provided/available and the absolute refusal to give a timely refund is why I shall never recommend or use RentalCars again in the future