Rentalcars.comReviews of renatlcars.com

They ripped me off during very hard times. I booked a car in Mexico. I arrived late due to the influx of people into the country. I was supposed to pick up the car at 10:30 and I arrived around noon. They said I arrived 5 hours later which isn't true. When I got to the place they asked for insurance. I called my credit card company and I presented the insurance. Then started the paperwork and told me since I was late the car I BOOKED was already rented. I think of someone book something is to avoid that issue, isn't it? They asked if I want to upgrade my booking for double the price. I refused the call "the company" they didn't give a solution and I doubted I was actually speaking with a representative from that company because the way he speak to me wasn't courteous. I left outside the office to use my phone. I tried to find a customer service number but nothing was available online. I called several number I found, and nothing worked. So I came back inside I asked again to be connected with a representative. This new person offered something else, but the call was disconnected. I spoke with 3 different people which I wasn't sure they were actual agents from this company or they were just playing with me until I get tired and give up. No one mentioned about getting partial reimbursement of the booking. They offered me other cars for similar prices. It was really absurd they rented the car I book and charged me full amount when I didn't receive anything. While I was complaining at the airport I found other people who were having the same problem as me. This is so ridiculous!!! I need help to get refund. This company is taking advantage of regular citizens.

This company have stolen £283 from me! I should have listened to all the other negative reviews before booking. I paid £283 for 2 days rental from Walsall Enterprise after my car broke down. I was contacted by enterprise only to be told they could not give me the car due to my age, however I would have to contact rental cars to get a refund. I contacted rental cars to be told I could not get a refund because I was trying to cancel the order less than 24 hours before the collection time. However, I booked the car at 11pm the day before collection, it was always 24 hours before the collection time! After going back and forth with both Enterprise & Rentalcars to no avail, I am now contacting the fraud department of Barclays to reclaim my money. Do yourself a favour and avoid this company like the plague.

NEVER EVER USE THIS MAFIA COMPANY!! I had the worst experience with Rentalcars! I cancelled my order but they never refund! it's pure theft.

Used the platform to rent a car from Hertz. But the selected car was not in Hertz programme and has never been in Hertz it. Hertz told me that Rentalcars.com knew about this, but did not want to change it. I was offered a smaller car where we could not have our luggage. We ended up paying extra 40 euros to get a car that match the size we ordered. I contacted Rentalcars.com afterwards but never they never replied with more that an auto reply. I will never use Rentalcars.com again.

I booked a car at the airport and when I arrived at the airport at 11pm, I found out that the car supplier was 30 minutes away by train from the airport. I asked to cancel the booking and get a refund as I clearly selected « airport » when I booked, and everybody will agree that it makes absolutely makes no sens to rent a car that far from the airport, especially when there are like 10 car suppliers at the airport. I chat with their ridiculous customer support who told me that I should have choose another one … The app is not only unuseful but also clearly misleading. On the top of that the customer service is just dishonest. Any normal company who have agreed to send a refund as it’s normal to not pay for this … It’s not about the money I lost, it’s about ethic.

Rentalplus.es - DO NOT USE THIS AWFUL COMPANY I recently rented a car in Valencia, Spain with this car hire company, through Rentalcars.com. I made the booking on 3rd August 2021 to pick up the car after landing from the UK on Monday, 30th August 2021. To my horror - after having taken a taxi from the airport to the pick up address (it is a 10 minute drive away and no hospitality buses to take you there!), I found that the office was closed! After various calls to the head office in Madrid and having been bounced from one person to another, I was told that I must have made a mistake because the office was open (I speak Spanish so no ambiguity que to a language barrier). Luckily the taxi driver offered to take a photo with a time stamp to prove this was not the case. I ended up having to fork out an additional 40euros in taxi fares to go to my accomodation and called the next morning. I was then told that they had been on holiday the previous day and that I could go and collect the car that day! I have since been struggling to get a refund on the day's loss of use of the vehicle, the taxi costs and the costs of various calls from my UK mobile to the spanish numbers. They refuse to entertain any refund and only offer me a 100euro voucher to use next time I hire with them. Not likely......they have terrible customer service and the car was badly dented on the side with a limit of 250km per day! KEEP AWAY FROM THESE SHYSTERS AND DO NOT HIRE FROM THEM!

Hidden costs but they promote "No hidden fees Know exactly what you’re paying". Had to pay double insurrance just to avoid "deposit" , and had "full protection" - Ice Rentals Car needed service, wind shield wipers totaly destroyed!!! Car should NOT be on the road - not safe!

Don't trust this company they take your money and when you go to Puck your car up as they are a third party you do not get your car I was left stranded at the airport with no car and £268 out of pocket they are looking into this but its been 3 weeks now and still have no out come