Rentalcars.comReviews of renatlcars.com

Pure fraud. I booked flight tickets through the Ryanair app. Through the same application, I booked a car rental at the arrival airport. The flight was canceled 1 hour before departure. Of course, according to their T&C, the customer cannot get a refund because a free cancellation can be made one day in advance. They kept my full amount for 7 days of rent and do not respond to emails. My vacation is ruined and I’m still wasting my time. I just can’t believe this is permissible in the EU. Get away from this company

Cancelled and they kept the money. You will be guided by a maze of dishonest "costumer support" which is nothing else but badly written scripts, until you get so tired that you will leave. Since nobody is going to court for such lower amounts, they know that no matter how long you cry, they don´t care. Luring clients by "lower prices" and "easy click and go" and in the end is nothing but a dishonest middleman wit ZERO added value to the world.

Please do yourself a favour and hire direct! The minimal saving is not worth it! There are a million hoops to jump through to hire, and if you're missing one piece of paperwork, you will be charged the full amount with no refund or even partial refund (I hired for 7 days, never even picked the car up, and was charged £158 for the pleasure! Absolutley crap customer service! Had I hired directly, the car hire company could have made changes to the booking to enable me to still hire, which rentalcars could not and/or would not do. Absolute con!

I recently used this website to hire a car in Attacama, Chile. On pickup I noticed the price quoted on the rental agreement was approximately €100 cheaper than Rentalcars had charged me. I contacted their chat function and got no satisfactory explanation. The tone was very unhelpful. I gave a very negative review and asked to be contacted. That was 4 weeks ago, no response since. I contacted the reservation email with my issue. They responded saying that my query had been passed on. Still no response after 4 weeks. At the end of my retenal I was asked to review my experience. I responded with a zero review and detailed my negative experience. I received an email telling me 'they hear me' and would respond. 3 weeks later, and after numerous queries on the service website with the supplied reference I am being ignored. All I wanted was an explanation of the price difference and how their price match guarantee works. This has been the worst customer experience I ever had. If possible I would give zero stars.

Absolutely terrible service. This company kept me waiting for information about a booking for a couple of weeks. I finally contacted the car hire company (budget) directly to find I had been booked in only to find they hadn’t received a request from Rentalcars . Made the required booking with Carflexi.com very easily.

They refused to refund me although I didn't get the car in DBX airport.

Very bad experience. Do not book with these guys. Full stop.

On the 30.11.2021 I made a reservation (Booking Reference Number: 742827149) for an SUV car in Dubai  1.12.2021—5.12.2021Because of 5 hours in the return date they charge an extra FULL day, but this is not the bad story yet... When my wife, 3 kids and I reached the DBX airport the representative of THRIFTY office, the supplier, said I can not have the car because I have only my international license and not Memsi doc as an extra. I showed her the voucher RentalCars.com supplied me with and not mention anything there but:  "License: the main driver will need to provide a full driving license in their name" and this is exactly what I had! As always (this is not my first time renting a car abroad) She even refused that I will send someone in my country to go the Memsi office to create for me the additional document she asked for...She "can't accept online documents or PDF"! But she was kind of fair and said you can't have the car but you will NOT be charged by Thrifty not even for a penny. When I contacted the RentalCars customer service I felt the lowest possible quality of service you can ever imagine. Not only is the team rude and not helpful, you get the feeling they are happy when you don't receive the car you order and now you stuck in foreign country trying to plan different transportation ideas... I asked for a refund as I don't get the car and Thrifty never charged anything and you never mention in your voucher I need to supply extra documents, they send you rude and cold terms and conditions link you should read and follow. I was a 16 years customer of RentalCars.com and Booking.com and Priceline with Genius level 2 rank BUT I will NEVER EVER work with it again, will you? I could understand if I was asked to cover their costs on this reservation if they were any, I don't think anyone should be lost but they refused to refund and lost huge family and friends that will never order anything under priceline brands! If someone that reads this is still considering booking something with them, READ IN FULL of all the documents, they hide the small letter and will never show you in the voucher the real truth!