Rentalcars.comReviews of renatlcars.com

Never use this company - they are only a middleman and will never offer any help when you have problems - and you will when you use them. They charged me 60% more than what I agreed to. Customer service is limited to copy-paste emails.

Scam company, dont use

This is an illegal scam operation! They accept your credit card details with the reservation with an emailed order registration, which states only to be valid after receiving final confirmation. Then nothing happens and all emails are no-reply addresses, listed phone numbers do not work, so it is literally impossible to contact them. The day before your reservation day, they will suddenly start calling and emailing you with urgent messages to enter in contact, but you have no way of contacting them. Even when you contact the local fulfillment operator, they do not have your reservation. And your reservation dissapears from the app, so you are convinced that you have no reservation. At this point you are in panic due to your travel the next day and will obviously rent a car somewhere else. Then on the day of your reservation, one hour before the pick-up time you suddenly get an email confirmation of your reservation with a note that a cancellation will cost you 80% of the rental cost if it is not cancelled at least 24h before. They will never answer your emails or calls and the local fulfillment operator cannot take responsibility, and they have your credit card, so the money is lost. NEVER use rentalcars.com!

DO NOT USE RENTALCARS.COM! I changed my reservation online with their "change my booking" site, and my actual reservation never changed. When I showed up (late) for my car, the booking had been cancelled (by the rental car company). First, I tried to make the change that I had made on-line ... no luck. Then I tried to get a refund of the money that I spent ($1378) ... again, no luck. I've called them about 20 times, and have been hung up on about 10 times. I will NEVER use them again, and I HIGHLY RECOMMEND that you do not use them. They will steal your money!

Beware... their cancellation policy is daylight robbery and you will not make progress with any representative in trying to dispute this.

Scam! Have been owed a large refund for 8 months now and they won’t pay. Every email or phone call is with a different person, you will never speak to the same person twice which I believe is intentional. Will be reporting this to authorities unless they give me my refund. I’ve had enough.

FILTHY SCAMMERS!!! I booked a car in Sardinia for 4 days and I paid in advance 80 euros including insurance for the whole time. But when we arrived, the customer service (speaking very poor English btw) wanted for us to pay another 132 euros extra for another insurance. They had not specified this demand in terms and conditions and when I sent them an email complaining what happened, they did not even bother to respond. In the end, I was forced to rent a car from a different company and waste 80 euros for no reason. Never book a car in advance! Especially not from this filthy company!

Just want to add my own experience here, I was supposed to take a flight with Wizz Air (by the way, a company I don't recommend either) to Dubai and (yes, my mistake, but we are humans and it's understandable) I realized my passport was expired during check-in so I had to cancel my tickets and turn them into vouchers. During the booking I had rented a car on Wizz Air website (they tempt you with offers before cash out, but apparently the rent-a-car service is not offered by them, but by third-parties, but they "forget" to mention that) so I knew the name of the car rental, but I did not know (=informed) that the booking was done through a "broker" which is Rentalcars (I found out later). Anyway, I called the company I knew will offer the car service and told them (one day before) that I won't be able to arrive to airport and keep the car with them. When I told them I need a refund, they said money was not with them (!!!). Wizz Air gave the same answer, saying I have to solve the problem with Rentalcars (I had no idea and neither was informed during the booking they are the ones cashing in the money). So after lots of messages with Wizz Air and Europcar in Dubai, I had to send another message to Rentalcars. Which said they cannot refund due to a "rule" in their Terms of Use which I was supposed to read and know that they do not refund If I don't contact them first. I explained to them I had no idea the booking was done with them. They did not answer anymore, obviously they had no intention to return the money, even if I hadn't got the car to use. So I contacted my bank. I provided them with all the evidence and messages, and they returned me the money. Best advice: never ever rent with third-party. Try to find a rental service locally at the destination. Good luck.