Rentalcars.comReviews of renatlcars.com

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tried to book a car but payment was rejected, then tried another website and booked from another company, 2 days later I got an email from rentalcars.com that your booking is completed without me initiating another booking, they had deducted money from my account. contacted them they are beyond useless support. still have not recieved my money back. starting legal actions against them with my bank and my lawyer. dont even think of using their website

My first experience of hiring a car from an airport turned out to be very negative one. A bit of naivety on my part caused no provision of a hire car for a three day period and no consideration of any amount of refund even as a good will gesture. Go cheap!!! Get Cheap!!!! Would never use again or recommend to anybody else. My experience seems to match most of the reviews of this company which are 91% bad. A deserved rating!!!!

On Saturday I booked a vehicle at Faro Airport with Rentalcars for 87 days. Payment was successful but yesterday evening out of the blue I received an email to say my booking was cancelled. There was no explanation. Chat is only way to make contact with them. I was told my booking did not pass their security check. This is first time in my long life I've had a booking rejected. I asked what security check and was told booking cancelled that is all. Funds have gone through my account - it is a large amount so I am unable to book through another car hire company. Terrible state of affairs.

This company have taken almost £800 from account and have not booked me a car. they are constantly telling me to send statements to prove that they have taken the money. i have sent numerous and still will not give me money back. they will not put me forward to anyone managerial or through to the finanace department. i am beginning to believe that i will not get my money back. i have since booked with another company to hire a car. i am now about to take further action on these guys, stress beyond belief. Andrew Hay

Worst experience ever. Had to change pick-up date from July 13 to 14 due to airline cancelling our flite on the 13th. Raised our rate by 300 dollars. went to cancel flite. No free cancel. charged 125 dollars to cancel flite 2 months in advance. This company is terrible to work with. Will book directly with rental car company from now on!!

Stay away. Ripoff. I made a reservation thru them for an attractive price -- $301. When I got to the counter, the Dollar agent told me I owed another $135. Agent was firm -- no money, no car. I paid it thinking rentalcars.com must have made a mistake. But no, that's how rentalcars.com works. They could reserve your car for $1.00 leaving you to pay another $500 at the rent-a-car airport counter. Being based in London is another hide-out for these scammers -- they're beyond the reach of the Better Business Bureau. But that doesn't stop you from disputing the charge with your credit card company. Spread the word.

I booked a car on RentalCars.com... My flight was late 24 min, landing at 21:24 and not 21:00. Offices were close... and they did not reply to my calls or TEXTs. A recorded message in Spanish was all they had. When I tried to cancel: my rental payment was reclassified as a cancellation FEE. Since arrived late, they refused to refund.