Rentalcars.comReviews of renatlcars.com

We booked a car to pick up at Cairns Australia for the 13/9 at 12 pm . Our flights were delayed and we didn’t arrive until 3.15 . The rental car operator had gone home early for the day and nobody answering the phone .we went there next morning to find out Rentalcars. Com cancelled our booking for not showing up on time to collect our car we pre paid for . No matter what my explanation was after atleast 20 plus emails and endless phone calls they said I breached there policy for no show and not listing our flight details on the booking . They say we’re very sorry and to complete a refund form . After doing this 4 times they still say there’s no refund of our $1200 dollars . They have taken full payment for a car we never had or a chance to pick up . Is there a governing body to help people like me as no goverment department in Australia seems to care that crooks like this company can operate like this taking peoples money . I will never book through Rentalcars . Com or Booking . Com again

They show on their website cars that have nonrefundable rate and cars with refundable rate, I booked a car for tomorrow with a refundable rate, had to cancel due to flight cancelation, and they refuse to cancel the booking.

do not use these crooks, rented a car that wasn't confirmed so was charged 50£ for cancelling after a member of their staff told me to cancel and rebook elsewhere? without telling me I would be charged, then rented from somewhere else that were terrible and charged me 40£ extra to pick the car up after 11pm even tho I got there at 10pm but had to wait an hour! hilariously bad service all round, beyond reprieve, they are crooks

Booked a car through a well known cashback site and I have now been waiting over a year - cashback site have been as helpful as possible but I would never use rentalcars.com again as it appears that they use cashback sites to attract customers and then never pay up!

Firstly, Rentalcars (and dealers) always require a deposit, instead of just making the rent a little more expensive and not torturing the user with additional fees. So I booked a car with Enterprise through Rentalcars, paid, but Enterprise (at their office) refused the rent because I do not have an electronic chip on my bank card to make a deposit (what?????). Enterprise was told that they did not return the money for the reservation ("you should ask Rentalcars for refund"), and Rentalcars said that the cancellation of the reservation should have been done by Enterprise. And even if they returned the money, they would return everything but without money for 3 days rent. Crappy service, crappy terms and worst return policy. I will never, I repeat, will NEVER use this crappy service, and I will advise everyone to stay away from Rentalcars and Enterprise. I advise you to search for car rental companies in Google maps and go to the website directly.

Honestly the worst customer service I have ever dealt with. I had booked a car rental in a foreign country and unfortunately lost my drivers license the day before the rental. Thus began a 3+ series of phone calls and all around awful experience. This started when discussing my options with rentalcars.com's telephone service, during which they noted that b/c the rental period had already started they could not transfer the primary driver and would have to cancel the reservation and book a new one for significantly more money. Seeing no other option, I followed their instructions but was booked an itinerary that did not match the original booking. So I was then left needing to cancel the second booking, which the agent noted required waiving the additional insurance. The website would not let me do this, and after mentioning this to the service rep., I was hung up on. After re-calling booking.com, they eventually canceled the second booking and made a third booking. Although we were already at the airport (the pickup location of the original booking) we had to use a shuttle to an offsite car rental location. Upon arrival, the rental company noted that they had only received the second booking and not the third. On top of this, they did not have the style of car (automatic transmission, standard sedan...nothing fancy/rare) in stock. So after several more phone calls and another few hours of waiting we finally had our car in hands. Fast forward to a week later, and the charges of all three rentals are still on our credit card statements. The reason given by booking.com representatives was that for the first booking, I will need to wait 28 days for the original car rental to confirm that the rental was a no show, which is an absolutely ridiculous amount of time. Additional, no representative I have spoken to is able to send me a confirmation that this rental has started the cancellation process on their side. For the second rental, despite being told multiple times over the phone that they had originally canceled it, upon follow up, a representative told us it was never actually cancelled in their system. Their customer service is absolutely useless and I would never recommend this experience on any other renters. BEWARE!

I made a mistake with my booking and called within 10 minutes. Told them I don’t have a credit card and that I needed a car from another location. The agent asked me to cancel and make a new booking as I had opted for full insurance.she promised a full refund was started. I made the new booking only to realise that we couldn’t get the car with a debit card. Booking 1:£153 Booking 2:£165. No car. No refund and agents now say I cannot get a refund. Their agents refute any statements/refund promises made by previous agents.

Do not use this company! They are holding back our money even the sub vendor (alarmo) confirmed no payments received from rentalcars.com. Their customer "service" is non-existing and no personal handling or responsable ownership of our "file" or "claim".