Rentalcars.comReviews of renatlcars.com

Avoid at all costs they are a complete con!! We hired a car from Almeria Airport noone was there to sort the car for ages when they did they just gave us the keys and never came out to record any damage we sent photos to them of the damage that was already in the car, when we returned it there was noone there no instructions as to what to do, we have now been charged over £134 for so called damage which we know 100% has not happened they won't even say what the so called damage was!! We even took out the full insurance and they won't answer either!!

Our flight from Eindhoven to Marseille (Flight number FR6506) was cancelled on September 11th. There was fog at the airport, which caused major delays and eventually our flight was cancelled. Therefore we could not pick up the car at Marseille Airport on that date. We made our booking via Rentalcars (booking number: 773008713) and called them on Sep 11th to inform them about the situation. Your support desk confirmed to us that they would inform Gold Car that we would pick up the car the next day. To be sure we also send an email to Gold Car (can send the email if needed as prove) explaining our situation as we could not reach them by phone as the office was only open from Monday-Friday and our flight was on a Sunday (I have video's of their voicemail as prove we called them). When we arrived at Marseille Airport a day later, the people at the desk from Gold Car told us that Rental Cars did not inform them and they also did not see the email that we sent to them. Therefore, our booking was cancelled and we needed to book a new car for 4x the initial price on top of the price we already paid for the first car. We were flabbergasted as our flight was cancelled (out of our control) and we spoke to Rental Cars & send an email to Gold Car to explain the situation and now we were the ones that needed to pay 2100 euro's for a new car (I have screenshots of the payment). This is not how you treat people, especially if your support desk confirmed to us that they would let Gold Car know that we would pick up the car the next day.

Nonsense after & before sales support. All the good reviews are just lucky they did not run into any problems. Better if you go direct and book from the vendor and skip rentalcars.com

Am primit vocherul de abia azi, dupa telefoane si emailuri scrise la care raspunsul era ca nu exista destinatarul, cu toate ca imi fusese dat prin telefon! Am inchiriat prin Ryanair, in veci nu mai inchiriez prin ei!! Groaznic! Nici sa nu mai aud de aceasta firma!!

DONT RENT FROM RENTALCARS.COM even if the price looks great. My experience has been that I went to Cyprus 5/10 this year picked up my car and when I arrived at my destination found out my close relative passed so had to arrange to fly back to london 8/10. I tried to get a refund for 6 unused days and they bluntly refused no matter if you have proof of the situation or not. I screen shot the whole conversation I had with Valerie Angel on ‘Chat’ was very uncaring. Will be pleased to publish this chat on google so future consumers can see in advance what they are dealing with should something unforeseen and ‘bad’ occur while away on their travels. THERE ARE FAR BETTER COMPANIES TO USE. IN HINDSIGHT, I SHOULD HAVE PAID A LITTLE EXTRA TO RECEIVE SOME CREDIT/A REFUND AND A HUMAN UNDERSTANDING!

Do not use these people. I was late to pick the car up because the flight was delayed. Their T&Cs state 30 minute window to pick the car up which is close to impossible. They did not refund me. They did not offer me another car. They left me and my family high and dry. I was forced to pay 1100 Euros for another hire car. Absolutely furious and it ruined our holiday

They forced us to cancel and then took 81% of the price

2 autos gehuurd voor een weekend in Frankrijk via rentalcars.com. Omdat onze vlucht werd omgeboekt naar een andere dag heb ik via de site, per mail (meermaals) en per telefoon doorgegeven dat de autos een dag later opgehaald gaan worden. Eenmaal op locatie aangekomen bleek dit niet bekend te zijn. Resultaat, geld voor de 2 autos kwijt en duurder autos moeten huren. Nu geven ze (uiteraard) niet thuis met terugbetalen. Oplichters zijn het. Niet in zee gaan met deze partij!!