Rentalcars.comReviews of renatlcars.com

i was late at the desk and they charged me a brand new rental car in addition to the prepaid sum at booking !!! even if the car I originally booked was available ( in fact they gave it to me !) cherry on the cake is that the rental car company did not pick up the phone when trying to alert of the delay. stay away

Worst company ever very dodgy and thiefs DO NOT TRUST THIS COMPANY....

I booked a car through RentalCars with Click Rent in Spain. The instructions said that to pick up the car I only needed my credit card and EU licence. After spending an hour getting to the rental place by bus, I got to the desk they said I had to have a passport with me. To go back and get it was too long so my whole days plans were ruined. Of course I tried to get a refund but they basically directed me to an obscure email where I have had no response.

HORRIFIC SERVICES I am regular car rental client, I have rented 3 weeks before my trip a Fiat 500, with a specific purpose- I had to make a shooting of a house+ yard on the South Peloponnese and I had to have a car coming on a very tight alley ( on the photo)...so I choose Fiat 500. I got there, the company they didn't even had a Fiat 500 in their auto park. They charge Fiat 500 and offer Panda, because they only have Fiat Panda. The Car rental company was a fraud, but RentalCars. com did not helped at all. At the end of the discussion, I found out that RentalCars are choosing the picture to be used for the offers...So, they can offer you any car even if the car rental company never had it into their parking lot... Basically its all a predicted fraud! DON't ever rent with THEM! And never choose CarQ in Athens.

Horrific customer service. Despite several attempts we could not get through to customer service to cancel a booking within the given 48 hr timeframe policy. We had made another booking with the same company for the same city (also via RentalCars), just different location and after yet another VERY lengthy delay in responding to our complaint procedure requests, RentalCars still refused to refund us for the unused booking. Absolutely appalling competence and care. They say you'll hear from them within 14 days, it's more like a month and then another two weeks for the next response and so on... This company have therefore stolen money from us and been a disgrace to deal with. We shall never use again and are reporting to UK Trading Standards.

Front for scam rentals. They try every single thing they can to fleece you. All extra unwarranted charges applied.

I am a car rental regular, having rented close to a hundred times over the last decade. I sometimes use brokers most regularly HolidayAutos and occasionally RentalCars. Most recently I booked through RentalCars a car from Europcar at Munich Airport. I paid in full upfront in advance in order to have nothing to pay but a cross border fee at the counter. At arrival however I was charged an additional fee that could not be explained. I disputed heavily but was told by the staff they had no option to amend it behind the desk and did not know what it was for but “maybe it was a foreign payment fee”, which from experience I know is nonsense. I told them this but they said I had to pay and complain to RentalCars or cancel the booking, which is not really a choice. I complained to RentalCars and after several weeks they came back and stated it was a cross border fee. I told them that I was not disputing the cross border fee but the other unstated charges. After several more weeks they came back and told me it was an environmental charge. I told them I paid upfront in full and no environmental extra charge was listed in the terms and conditions. After a few more weeks I called them to chase up and then a few weeks again later I got told it was an upgrade fee. I have gone back again and stated I neither requested an upgrade nor was offered one so this also cannot be true. I don’t know how long we can go back and forward on this. We’re up to four invalid guesses on the charges. How high can we go before getting it right?

They are effectively a front for other businesses with policies that are not consumer friendly and designed to just take your money and provide no service. Check out easirent who no longer even trade on their own website but Rentalcars are quite happy to front for them. Avoid at all costs. They cancelled our car due to a delayed flight and then refused to refund as quite literally they don't care