Rentalcars.comReviews of renatlcars.com

Aircar at Rabat through Rentalcars.com in London : Disappointing Experience and Alleged Fraudulent Activity I recently rented a car from Aircar in London, booking reference number 718196456, for the period of May 12th to May 20th, 2023. Initially, my experience seemed promising, but unfortunately, it quickly turned sour due to multiple issues and an alleged case of fraud that has left me deeply dissatisfied. Upon collecting the vehicle, Mr. Reda at the Aircar counter in Rabat airport suggested that I purchase additional full cover insurance for added peace of mind. Trusting his advice, I proceeded with the extra insurance. However, my faith in their expertise was soon tested when I encountered an issue with the car's brakes skidding under heavy rain on May 18th. I promptly reported the problem to Mr. Reda , who advised me to brake slowly rather than offering a replacement vehicle, citing the unavailability of alternative cars. On the day of return, May 20th at 14:54 hours, I returned the car as scheduled. However, despite Mr. Reda being available on the phone, I was forced to wait for over 40 minutes for his arrival. This unnecessary delay was highly inconvenient, considering he had asked me to wait and was aware of my presence. Upon inspection, he assured me that my deposit would be refunded within 2-3 days due to the full cover insurance I had purchased. However, as of now, my deposit has not been returned, as it was merely a pre-authorization. This situation appears to be a clear case of fraud, prompting me to report the incident to both the rental car company and my card issuer. As a frequent visitor to Rabat, I had intended to become a regular customer of Aircar. Unfortunately, this experience has shattered my trust in the company and its practices. I feel deeply disappointed and believe I have been deceived. I hereby request an immediate refund of my money. Moreover, I am determined to pursue this matter legally, seeking assistance from the British High Commission in Rabat, to prevent other travelers from falling victim to such fraudulent activities.

We were forced to cancel a booked car at Gatwick Airport due to transport strike in Greece on our day of travel.16th March 2023. Telephoned the Easirent office at Gatwick Airport to change the book. All OK. Two days later 18th March when we arrived late at night, as planned, no car. Easirent office shut. Easirent responder explained the parent company is Rentalcars.com. Complaint form completed. Numerous emails from them to me requesting call logs, better quality photo shoots, more information - all communications to me had deadlines set by Rental. I do not recall signing anything to say I needed to be technically competent should I have to make a complaint. To date - 4th June - no reply no compensation. Appalling after care service. DO NOT USE !

Very interested to see others experience as we have just returned from a holiday that started off with the most awful experience. I have used RentalCars for 11 years, same collection point etc. I know the drill, booked and paid for months and months in advance, paid for extra insurance. Arrived well in time for pick up with the credit card I have used for the past 11 years, we had booked with OKMOBILITY, hadn't tried them before. Very quickly it became apparent that something was afoot. All the business had be concluded and now we were at the point that they take your credit card to block out the excess amount. It was my credit card, in my name, it had £4000 available funds, it was the one I always use, but suddenly I'm told abruptly that it isn't a credit card ( although it says credit card on it) they basically said they didn't care, their system said it wasn't and therefore I couldn't have the car. I showed them proof it was a credit card (statements) got other rental desks to try it, they said it was a credit card and I relayed that to OKMobility and asked them to explain to me why they were saying it wasn't. Their manner became very curt and unhelpful, they said the only way around it was for me to give them £400 plus insurance money then I could have the car!! At this point, it just stunk of a scam. None of it made sense. Long story short, we were stuck for 5 hours waiting to book the next available car with another rental company (Lacauto) who were very helpful but of course it was twice the amount of money we had already paid. We did speak to Rental Cars and although individual operatives were pleasant, the line was awful, we kept getting cut off, then having to repeat from scratch the issue we were experiencing. Although we got some money back we were still out of pocket to the tune of £1000, we had a dreadful stressful 6 hours and I am very concerned that they have companies like OKMobility on their site, as well as finding out, from other reviews, that they themselves are questionable in their practice.

I had a very bad experience with rentalcars.com recently in Mykonos Airport. I booked a car on the rentalcars.com website in advance, the car was actually booked with the Volta4u agency which is a car rental agency recommended by rentalcars.com. I simply could not take the car, the agency manager rejected all my cards for the deposit, claiming that they were all debit cards. Instead he wanted cash for the deposit, which I refused. I reported the experience to rentalcars.com by email (they were not reachable by phone), they replied that I could not get a refund in such a situation. I completely lost the amount of the car rental fee. I don't want to hear any more of rentalcars.com and Volta4u. You should absolutely avoid these 2 companies. KEEP IN MIND THAT THERE IS NO AFTER SALE SERVICE WITH RENTALCARS.COM, even though you get a message such: How is your experience so far, nobody will care about your message at Rentalcars.com!

Booked well in advance, provided flight number as requested and paid for in full. Upon arrival at Pisa Airport we were told that they had given our car to someone else as we had been treated as a no show despite providing them with the flight number. No exchange, no help at the desk so we had to rent direct from OK Mobility. Tried to call them from the desk, put on hold then cut off after a few minutes waiting. Lots of e mails only to be to be told every time that we should have arrived on time! Appalling service, no refund and we are now £850 out of pocket. Avoid Rentalcars.com at all costs.

HORRIBLE! Do not use this company, absolute scam. After a long waiting period we got to the desk and then couldn’t even get our rental car. They were zero help and now we are not able to get money back avoid at all cost!!!

I need a car to pick up my family from the airport. I book the car. Unfortunately, a family member did have a fatal accident and ended up in a coma in the hospital. The short holiday was cancelled. Fly refunded. I call rentalcar.com them-no empathy or anything They do not refund the money. I did check and cancel it online because I do not need a car any longer. It is a miss-lead transaction, as while booking it is say free cancellation and while checking all information on their page, it is nothing about 48h before the rental period. Also my confirmation email and then the cancelation was send in foreign language(french).

Never never never ever use this company.. They are scammers. Be careful once they got your money, you will not get your money back no matter what you do. They will ask for too much information and proof until you give up and just forget about your money..please please do not deal with them