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Rentalcars.com (renatlcars.com) has 439 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Patrick
Customer service is terrible. You get passed around between robotic agents. Nobody ever takes responsibility for resolving issues, either before during or after a rental. They are basically just waiting for you to get so frustrated that you give up, and too bad if they owe you a lot money.
Mark P.
I paid for a hire car on a car hire web site rentalcars.com. The holding fee, paid in advance, was 2,955.13 GBR. I paid for this on my credit card. The total final invoice for the whole rental period was 1,740.80 GBR. I was charged twice! When I asked for my holding fee back Europcar denied having any record of any holding fee paid in advance and told me I should refer the matter to rentalcars.com. rentalcars.com said they have no record any transaction and refused to refund the holding fee. This is a scam. DO NOT USE EUROPCAR or RENTALCARS. COM.
Yauhen R.
Do not use this company for anything! You will never get your money back and the quality of service is zero. As a customer, you are not protected. I booked a car, did not violate any rules, they canceled my booking themselves and do not want to return the money referring to their terms of use.
Nik
I was promised to get a refund for a booking that was not used, and since 2 months I have got nothing
Julia C.
I have nothing good to say about this company. Customer service is awful- Carla in particular. Was no help at all and did not offer any help in time of distress while trying to get our rental car whilst in a new country. I will NEVER recommend this company!
Pavlo S.
Scammers. Avoid!
Manuel A.
A total mess. Booked a car and pre-paid full rental with them . Car providing partner was Europcar. Car provider said didn't receive the payment from Rentalcars.com and they had to charge me once again. Now I am struggling in between two companies with slow customer service trying to solve the issue and get back my money.
Tom M.
I hired an SUV from LAX, but the pickup location was at the Marriott Hotel on Century Blvd near the airport which I thought was strange as it wasn't at the normal car hire location. When I arrive at 6 pm at the hotel, it wasn't clear where the office was so I asked. It was in the back beyond the bar area but was closed at 5 pm. What car hire company closes at 5 pm when flights arrive throughout the night?!!! I tried calling Hertz and was told they didn't even have an SUV for me even if they were open. I had to take an Uber to my daughter's house at a cost of $45, then spent the morning on the phone with Rentalcars.com getting nowhere. After confirming with the Hertz rental station they had an SUV for me I had to take another Uber back at a cost of $50. I lost a day of my trip and out-of-pocket Uber expenses of $95. I tried following this up to get compensation or at the very least reimbursement for the Ubers and the loss of a day, but after a long trail of emails to Rentalcars.com they say they will look into it but don't. A lot of time and money wasted. I WILL NEVER USE THIS COMPANY AGAIN!! DON'T USE THEM!!
