Rentalcars.comReviews of renatlcars.com

Company is pure scam. I booked with this company, waited 45 mins to get picked up by shuttle, and ended up being told there's no cars available? Paid $160 in advance, now I get no refund because I chose not to wait 3 days for a car and did not contact them right away? Pathetic excuses to scam your money. Save yourself some money and frustration, do not book with this website ever.

What I dislike is being cheated. I booked and paid for a car at 13:00 with a pick-up time at 15:00. However, at 14:50, while traveling by train from Shrewsbury UK to Telford UK to collect the car, I received a call from Drivalia informing me that the car was unavailable. They asked me to pay £80 more for another car or cancel the booking. I told them that if they didn't have the car, they shouldn’t confirm my booking in the first place, one more why you asked me to cancel while it is your responsibility to provide me the car or cancel the booking, not me. They said they couldn't do that as they had no contact with the booking agent. I contacted Agoda customer service, who asked me to fill out a form and wait for a reply. I emphasized that the matter was urgent as I was supposed to have the car by then. I had already traveled to collect it and waiting at the train station for a response was impractical. The representative put me on a long hold and then provided two international phone numbers in Japan, which turned out to be for airplane travel services. With no other options, I had to dispute the payment with my bank. I lost a lot, unable to carry out planned activities over the weekend, as it was Friday and most car rental shops were about to close within two hours and would remain closed over the weekend. I had taken the train to collect the car, while another option was available in Shrewsbury UK at the time of booking but not when Drivalia refused to provide the booked car.

Vi har jagat rental cars i 2 veckor för att få tillbaka våra pengar 3333 swedish crone.

I booked through this company in Bulgaria. The employee of the company in Bulgaria unilaterally decided to cancel the rental. When I made the complaint to Rentalcar, they, without analyzing anything, decided that I should pay for the rented car that I did not benefit from. If you want to make a complaint to them you have 1000 characters available, which are spaces and punctuation marks. If you want to have a discussion with customer service you will not succeed. First of all, they don't answer the phones, secondly, they don't have specific staff for such a thing. At this moment, the only thing I can do is to turn to the Ombudsman and BVRLA.

Lasst es einfach sein. Ich habe genau die selben Erfahrungen gemacht, wie die andere Bewertungen. Ist einfach ein unseriöser Händler. Auf keinen Fall dort buchen.

Do not recommend at all. Upon arrival to Payless Car Rental I was informed there was no car for me and they do not honor 3rd party reservation. Rentalcars.com refused to refund me because I didn't call from rental company. I emailed them once back on the ship. I had extremely limited telephone use in Mexico so I could not reach anyone. Save your money and don't use this company

Driver did not turn up. They continually lie, saying that I turned up late, and they are refusing to refund me my money. This is effectively theft. I pad for a service and they did not deliver. DO NOT USE RENTALCARS.COM

I purchased additional insurance from Rentalcars.com to cover the high excess deposit required by the car rental company and for comprehensive coverage. However, I was informed at the car rental office that I needed to pay for additional insurance from the car hiring company in order to take the car. If I had known this beforehand, I would not have opted for the Rentalcars.com insurance to avoid the high deposit or the need for additional cover. The rental company indicated that the third-party insurance policy was not useful and could only be used for claims and subsequent refunds. As a result, I have paid for insurance twice - once with Rentalcars.com and once with the car hiring company. the additional insurance cover would not eliminate the excess deposit as initially promised when I purchased the insurance.