RentalcarsReviews of renalcars.com

Paid in advance but received no service. I arrived at the rental desk on time and was refused the car due to an International Driving Permit requirement that was not clearly shown during booking. In the app, the “What to bring” section lists ID, driving licence and credit card, but does not mention this requirement. This information is hidden in separate terms, which is not acceptable for something that determines whether you can receive the service. As a result, I was left without a car at night with a child and had to rent another vehicle at a much higher price. The company refused to refund and keeps referring to terms and conditions. Very misleading process and poor customer handling. Important requirements must be clearly visible before payment.

Rentalcars.com takes your booking but offers no real support when things go wrong. They refused to take any responsibility for an unreasonable €300 charge from their partner Goldcar. Not a trusted partner.

When I went to the counter the lady from the rental company said there was no insurance included, but it was included as clearly indicated in conditions. She won’t give me the car without payng 4 times the price of the rental. I chatted whit a Rentalcars operator who told the rental company was right. I did not continue the rental procedure, and I had to pay the first 3 days of rental. The day after, sure that I was right, I chatted with another operator who said I was right, the insurance was included. I asked Rentalcars to refund the three days of the rental and also the taxi fees I had to pay because of the inconvenient, and they gave me nothing. They said I should have call some telephone number when I still was with the lady of the counter…and not proceed by chat. Obviously the first operator I wrote to when I still was at the counter, did not mention it…., in the end I got no refund. I had to pay for Rentalcars and for the rental company mistakes (if we are being optimistic, those where mistakes, but who knows….). I wrote to Rentalcars it was not correct and they did not even answer anymore. The company was Klasswagen, agency of Porto Portugal

I am extremely dissatisfied with Rentalcars’ customer service. It is almost impossible to file a complaint. The live chat never opens, and email responses take an unreasonably long time. It feels like their strategy is to make sure you cannot speak to anyone, so you eventually give up and lose your money. On top of that, the conditions you purchase on Rentalcars do not match the real conditions at the rental desk. In my case, the local company (MEX, Riviera Maya, Mexico) demanded an extra charge that was four times the total amount I had already paid for a 7-day rental (eventough I actually paid for that service through Rentalcars) As a result, I could not even rent the car, and my vacation was seriously affected. I do not recommend using Rentalcars unless you are willing to risk unexpected charges and zero support when things go wrong.

I made a booking with rentalcars. I was late to pick up car and I tried to call the rental company (Europcar) who never picked up. So I contacted rentalcars to let them know of my delay. This was through chat. They said they also had tried Europcar but no answer and confirmed Europcar policy was to keep car only for 59 minutes. They suggested to make a new booking with them for the same dates and to let them know new reservation number so they could process cancellation and a full refund. They specificalIy told me not to cancel directly with Europcar otherwise I would only get partial refund. I asked many many times all the steps required and timings. In both chats they completely misled me as they did not tell me that first they had to contact Europcar to confirm I was a no show, they forgot to tell me Europcar could take up to 7 working days to reply and after that, if they reply, it will be another 7 working days to get the refund. The operators I chatted with forgot to relay to me this essential piece of information and I later discovered Europcar holds the car for 24 hours! So I made new reservation, I paid much more for same dates and I am so still out of pocket as NO NEWS from them. They even had the courage to ask me to rate them the highest possible score after they misled and misinformed me. In the survey I ticked the box to get transcript of the chats which was never sent to me. Absolutely disgusting behaviour. It still makes me sick to my stomach that they can trick people this way. I will NEVER use them again.

Don't use this company! I was delayed by an hour and when I tried to pick up my car in the airport, I was refused because I was more than 59 mins. late. Not only did I not have a car, but they also kept the whole amount. They cover themselves by Terms & Conditions where in the bottom of page 92 it states you will be denied the car and also no refund if you are more than 59 mins. late. Totally insane - especially in an airport. I will newer use Rentalcars.com again or Booking.com (who are the owners of this hustle business)

What a shit company. They cancelled my rental because I was 18 minutes late and refused to refund.

Location de vehicule à Porto aeroport via Europcar incluant une assurance. A l'arrivée le loueur nous annonce des suppléments non prévus pour un moment de 180 euros et nous incite a prendre leur assurance sous peine de franchise de 2300 euros. Fuyez ce service !