Reliant EnergyReviews of reliant.com

So i signed up for a surge protection plan on the 18th of September. I then cancelled the plan on the 25th of October. I thought that was the end of it because on my next bill, I didn't have any charges for the surge protection plan. Well I got my bill for today, and low and behold, I see a 6.99 charge for the surge protection plan even though I cancelled it in October. I called them to let them know of this mistake, but then they said that it was me that re-enrolled. I'm tech savvy so them saying that I might have logged in and re-enrolled "by accident" was an insult. Why would I go to that page and enroll myself again after I had just cancelled? I don't understand. And when I initially enrolled I got a confirmation email of my enrollment. When I cancelled, I never got confirmation that I cancelled, and when I got re-enrolled, I never got an email thanking me for enrolling like I did the first time when i myself enrolled in September. So yeah...never again am I going with Reliant. I cannot wait until my contract with them is up. They are snakes and will try to get everything they can out of you. They do not care about their customers. They just care about profit. I hate this company so much.

I contacted reliant energy to see about switching my service and the rep said she found me a "fixed rate" of 10.55 pkwh. I asked if there would be any additional fees or charges and she stated the only other fee besides the normal tax could be if we were under 1000kwh, there would be a $9.95 charge. I reiterated again, that it was a flat, fixed rate of 10.55 cents pkwh because I'm currently paying a fixed 14 cents and did not want to pay more than that and she stated "yes it is a fixed flat fee, not variable " I have this call recorded! Then I received the email confirmation for my new account and it stated a variable rate of up to 18.6 cents! total scam!

I was billed by Reliant with a due date of August 29th. On September 4th, at 3:43 AM, they issued a disconnection notice. I found out about it later that day and made the payment by 1 PM, before any service was actually interrupted. Despite paying on the same day, I was charged both a late payment fee and a disconnection fee. How is it fair to penalize someone twice for a single late payment? Has anyone else gone through this? I’m wondering if it’s even legal to charge two different fees for the same issue. I’d also advise anyone considering Reliant to look elsewhere. Their plans are expensive, loaded with hidden fees and penalties, and their customer service is extremely rude. There are much better, cheaper options available.

The rates are very expensive. I get SSDI the rates fluctuating each month makes it hard to predict what you will pay. I asked to change my due date to the 1st and at this time I cannot. They will send disconnect notices. My bill is due the last week of the month and I get paid on the 1st.

(with no exagerations) I have been on the phone to Reliant for HOURS to ask them to switch on my electric in Houston in August where its HOT , we are in a house with no A/C and 3 young kids aged 4,7 and 9 . They won't switch it on because Im waiting for my SSN number to be mailed to my address as I am from the UK. Deposit has been paid as they wish and autopay set up as they wish

Nothing but incompetent customer service. My most recent qualm with them is that they are supposed to apply a $75 credit for all of those that were without power during Hurricane Beryl. When I called to see if my credit was applied I was asked "Who told you about this?" and then was told that I called a day late, then after being connected with their supervisor was told all of the funds were allocated out already and that I wasn't allowed to speak with her management. This isn't my first issue. In the past year I've had four separate representatives tell me that my automatic reoccuring payment was set up, only to receive notices of late payment or even to have my power shut off. The fifth representative finally told me the issue was that I was attempting to connect my debit card instead of a credit card, and all of these reps had bypassed the prompt to tell them to ask to use a different card. Customer service is lazy, incompetent, has no integrity, and they're the only one you're able to connect with when issues arise. My renewal date is this month and I will be switching providers, and encouraging everyone else I know to do so.

Channel 11 news asked Reliant you knew this hurricane was coming just like the last one and you people didnt prepare for it you waited till it came and then started And even after that He told them the trucks aren't even here yet after the hurricane was over.. Reliant Energy doesn't care anything about their customers you should know that they care about money that's it if everyone would move to a different company that's what works they need to run them out of town

Easily the single most crooked utility company I have ever had in my life. Took away my solar buyback plan and placed me on a standard plan while stealing and keeping the solar power my home made beyond what I used. Without a doubt crooked, dirty, and deserving of a class action lawsuit.