Reliant EnergyWe provide power to millions of homes and businesses across Texas and do so with the backing of our parent company, NRG Energy, Inc.We deliver award-winning customer service 24/7 and are constantly working to enhance the way you power your home and business, while solidifying our commitment to the communities we serve.We take pride in each of the residences and businesses we power. Our goal is your happiness. We work hard every day to achieve this, while giving back to the community in which we live and work. We are a stable provider with a longstanding history of delivering innovative power solutions and award-winning customer service while continuously improving our customer experience to make powering your home or business as simple as it should be.
Reliant Energy (reliant.com) has 285 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Gloria L.
just really helpful
Response from Reliant EnergyOct 19, 2026
Hello Gloria. "Just really helpful" is exactly the experience we hope every customer walks away with! Our team is passionate about making things easier, answering questions, and providing support every step of the way. Thank you for taking the time to share your experience. Your kind words are the perfect reminder of why we love what we do! Have a great day! - MF / Digital Care
myrna
Reliant has been a consistent company by keeping our energy efficient and our bills reasonable.
Response from Reliant EnergyOct 19, 2026
Thank you for being part of the Reliant family, Myrna! There's nothing more rewarding than hearing that we've consistently delivered reliable service and helped keep your energy costs manageable over time! We know our customers have choices, and we're grateful you've continued to place your trust in us. Here's to many more years of dependable energy and peace of mind! Kind regards! - MF / Digital Care
Rosie R.
Have been with Reliant for some years now. I have always had a very good experience with their customer service.
Response from Reliant EnergyOct 19, 2026
Long-time customers like you are the heart of our success, and we couldn't be more grateful for your support, Rosie! It's wonderful to hear that your experiences with our customer service team have remained positive throughout the years. We'll be sure to share your kind words with our team, who work hard every day to deliver the friendly, dependable service our customers deserve. Thank you for your loyalty and trust in Reliant, we look forward to continuing serving you for many more years to come! Have a wonderful start of the week! - MF / Digital Care
Denese S.
Reliable steady
Response from Reliant EnergyOct 19, 2026
Short and powerful. Thank you for this awesome comment, Denese! We're proud to be a dependable partner for your energy needs and grateful that you've found our service reliable and steady! Your confidence in us means a great deal, and we look forward to continuing to earn it and serve you the way you deserve for much longer! Have a wonderful week ahead! - MF / Digital Care
Vickie K.
Called to pay my bill and found out I was eligible for a lower rate plan. So I got signed up!
Response from Reliant EnergyOct 19, 2026
What a great surprise, Vickie! We're so glad that during your call, our team was able to identify a plan that offered you a lower rate and better value! Helping customers find options that fit their needs is one of our favorite parts of the job. Thank you for choosing Reliant, we're thrilled we could help you save! Thanks for believing in us, we totally love serving you! Have a beautiful day! - MF / Digital Care
Javier O.
Excelente empleada, muy atenta, servicial, amable.
Response from Reliant EnergyOct 16, 2026
¡Qué maravilloso comentario, Javier! Agradecemos sinceramente su reconocimiento hacia nuestro fabuloso equipo de atención al cliente. Nos enorgullece contar con personas comprometidas en ofrecer una atención cálida, amable y siempre dispuesta a ayudar. Gracias por su confianza y por elegirnos, nosotros estamos encantados de tenerlo como parte de esta gran familia. Saludos cordiales. - MF / Digital Care
Tammy R.
The patience the representative had with me was awesome. He finished the process quickly. Having Matthew McConaughey as a spokesperson is delightful. Reliant is Alright alright alright ..
Response from Reliant EnergyOct 16, 2026
Hi Tammy. Your review absolutely made us smile! We're delighted to know that our representative was patient, helpful, and able to get everything taken care of efficiently! Providing excellent service while making the process easy for our customers is always our goal. As for Matthew McConaughey, we're glad he's helping keep things "alright, alright, alright!" Thank you for your support and for being part of the Reliant family. Have a beautiful weekend! - MF / Digital Care
Emmanuel E.
Quick response
Response from Reliant EnergyOct 16, 2026
Hi Emmanuel. It's wonderful to know you found the answers to your questions and that our amazing customer care team assisted you in the way you deserve! Thank you for taking the time to share your experience with us; we're thrilled to confirm that we met your expectations! Thank you for trusting Reliant! Have a great day! - MF / Digital Care
