Reliant EnergyReviews of reliant.com

CONSUMER COMPLAINT AGAINST RELIANT ENERGY Prepared By: Steven Moning Dallas, Texas I am filing this complaint regarding what I believe are unfair and aggressive billing and electric service disconnection practices by Reliant Energy. Despite making two payments within a single month, my electric service was still disconnected. My reported electricity usage at the time was approximately 13 kW, making the shutoff appear excessive and unreasonable compared to the actual level of usage. This experience caused financial hardship, emotional stress, inconvenience, and concern that the company may prioritize fees and penalties over fair customer treatment. My concerns include: 1. Aggressive Service Disconnection Practices Reliant disconnected my electricity despite active payment efforts and multiple payments being made during the billing cycle. Customers attempting to pay their bills should not face abrupt disconnection while trying to maintain their accounts. 2. Excessive Fees and Financial Pressure The company’s practices appear to create additional financial burdens through: - Reconnection fees - Late fees - Deposit demands - Repeated payment pressure These practices can heavily impact working families, elderly individuals, and consumers already experiencing financial difficulty. 3. Consumer Harm Electric service is essential in Texas due to extreme heat and weather conditions. Disconnection of service can create: - Health and safety risks - Stress and anxiety - Food spoilage - Missed work opportunities - Additional financial hardship 4. Public Concern Based on my experience, consumers should carefully review Reliant Energy’s billing terms, disconnection policies, fee structures, and complaint history before choosing this provider. I respectfully request review of this matter by: - Texas Public Utility Commission (PUCT) - Better Business Bureau (BBB) - Texas Attorney General Consumer Protection Division - ConsumerAffairs - Trustpilot I believe utility providers should operate with fairness, transparency, and reasonable accommodation for customers making good-faith payment efforts. Consumers deserve ethical treatment, accountability, and protection from practices that appear designed to generate revenue through penalties and service interruptions. — Steven Moning Dallas, Texas

I left Reliant after abominable customer service. I went with John The Plumber in Ottawa and found them to give excellent customer and installation service. I was so happy with them I BOUGHT my own hot water tank. I highly recommend this second company and have told all the condo members to switch away from Reliant for the reason mentioned above.

I have paid my bill on time for the 5 years I have been a customer!! Recently, they sent a cutoff notice saying I was 2 days late, even though I know I paid the bill on time, and have for the last five years. When I changed companies because of this, they decided that I owed them an extra $400.00 as an early termination fee. If I could give them zero stars, I would. If you are in the market for an energy company, this would be the very last company I would consider. They are HORRIBLE!!! Sorry but your reply falls way short, you still suck

Horrible customer service. Do not enter into a contract with this company. They are not the cheapest, and their billing practices are extremely concerning. I enrolled in automatic payments with a credit card on file. When my card was replaced due to fraudulent activity, the automatic payment was understandably not processed. After receiving notice, I promptly provided my updated card information and was assured that the reconnection and late fees would be removed. Despite this, I later received another email stating that my service had been disconnected again for nonpayment. I then discovered that my automatic payment setup had been canceled without my knowledge, resulting in additional charges, reconnection fees, and late fees. To make matters worse, I learned that my contract had been extended to 5 years, even though I had originally understood and agreed to a 2-year term. This has been a frustrating and disappointing experience. I strongly caution others to carefully review their contract terms and billing arrangements before signing up. I had a terrible experience with this company's customer service and highly discourage anyone from entering into a contract with them. They are not the lowest-priced option, and their billing practices raise significant concerns.

I had a terrible experience with Reliant Energy involving massive, inaccurate charges for vacant properties and extremely poor dispute handling. Reliant billed nearly $900 in one month for two properties that were completely vacant, with no occupants and no appliances. When I formally disputed the charges and requested a meter investigation, Reliant refused to initiate one, claiming it had to be handled by Oncor—despite Reliant being the retail provider responsible for coordinating billing investigations. Instead of investigating, Reliant simply sent generic “consumption reports” and reported the disputed balance to credit bureaus, damaging my credit while the dispute was still unresolved. There was no explanation for how thousands of kWh could be consumed in empty homes, no verification of meter assignment, and no effort to resolve the issue fairly. Customer service responses were dismissive and deflective, and I was forced to escalate the matter to the Public Utility Commission of Texas and credit bureaus just to protect myself. If you value accurate billing, proper dispute resolution, and responsible credit reporting, be extremely cautious with Reliant Energy. This has been one of the most frustrating utility experiences I’ve ever dealt with.

Horrendous energy provider in my humblest of opinions. From the outrageous surplus fees, outrageous pricing, to the horrible customer service; Reliant is hands down the worst of the worst in the state of Texas. Genuinely no reason to ever do business with reliant. You always get better pricing, better deals, and more considerate customer service literally anywhere else. Just recently I had a payment arrangement setup with reliant, paid the amount they stated at the location they stated at the time they stated. They still disconnected my energy anyway on said day, completely disregarded and did not honor their end of the deal at all, but took the last bit of funds I had which could have at least went towards providing for my family had I been aware Reliant would blatantly go back on their word and betray our agreement regardless. I had the receipt, and the call was recorded. But the reliant supervisor I was speaking with such a grossly inconsiderate demeanor as if my concerns meant absolutely nothing, leaving me and my family at risk during the freeze with a toddler in the house. I have all my evidence detailed and recorded, as did Reliant have evidence of the agreement we made. They didn't care, and I currently taking them to small claims court, and reported them to the public utilities commission, and to the better business bureau. If I can help anyone go through the experience I've went through dealing with reliant, I always will. Do not do business with this company, save yourself the time, money, energy, and headache.

Lies regarding bills I was approached by a representative in a Walmart. I was promised that if I switched from my current company which was Cirro that my plan would be much cheaper with a lower kilowatt hour charge. I was also promised that they would pay any cancellation fees that would be incurred by Cirro. All of this was an absolute lie. I have been using reliant for 3 months and consistently my bill is $100 to $150 more then what I was paying through Cirro (keep in mind I'm also comparing months to months from the previous year.) Also, they did not reimburse me for any sort of fees incurred by Cirro for early cancellation. I live in a 1500 square foot home with myself and two children. We are hardly ever home and don't run the AC very much at all. To receive a $300 bill for a single month is absolutely absurd. I was lied to in many aspects. Do not use this company. DO NOT. They have aggressive sale tactics. Usually anyone who has to try it that hard for your business has something to hide up their sleeve. I am switching back hands down

I had a very disappointing experience with Reliant Energy. I signed up through a sales representative inside Walmart on 12- 01-2023, and we agreed that my service would start only after my previous electricity contract ended. However, Reliant did not keep this promise, and because of that, my previous provider charged me a cancellation fee. After several phone calls with the sales representative, I was repeatedly promised that I would be reimbursed for this fee. I followed all instructions and submitted what they asked for, but nothing was ever resolved. On top of that, the representative charged me $80 upfront without clearly explaining that it was non-refundable. Overall, the experience felt misleading, the communication was poor, and the promises made during signup were not honored. Based on my experience, I do not recommend Reliant Energy.