Reliant EnergyReviews of reliant.com

Response from Reliant EnergySep 21, 2026

Hello Zach. Thank you for sharing your feedback. We're disappointed to hear about the long wait times you've experienced when reaching out for assistance. We understand how frustrating it can be to need support and not receive a timely response, especially when you've encountered these delays more than once. At Reliant, we work hard to provide a positive customer experience, and it's clear we fell short of your expectations. We'd appreciate the opportunity to learn more about what happened and investigate your concerns further. Please contact our customer care team 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can review your experience, address any unresolved issues, and work toward a better resolution. Your feedback is valuable and helps us improve the service we provide to our customers. We'll be waiting for you. Best regards! - MF / Digital Care

Response from Reliant EnergySep 21, 2026

Hello Ashley. We're sorry to hear about the frustration you've experienced with your recent bills and the difficulty you've had getting the answers you need. We understand how concerning it can be to see your energy costs increase significantly, especially after improving your home's energy efficiency and choosing a plan that you expected would help manage your expenses. At Reliant, your business is truly valued, and we're concerned to learn that you've been left feeling disappointed. While weather conditions and seasonal energy demand can impact electric usage, we understand that you'd like a closer review of your specific situation. We'd appreciate the opportunity to help. Please contact us 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can review your account, usage history, and plan details in greater detail. Our team would be happy to investigate your concerns, answer your questions, and work with you to better understand the charges on your bill. We value your feedback and hope to have the opportunity to improve your experience with Reliant. Warm regards! - MF / Digital Care

Response from Reliant EnergySep 15, 2026

Hello Hughey. We sincerely regret that your enrollment experience did not meet the level of service and professionalism we strive to provide at Reliant. We understand how frustrating it must have been to receive information that did not align with your experience, particularly when you were led to believe certain steps would be handled on your behalf. We are also sorry to hear about the difficulty you encountered when attempting to contact the representative who assisted you and that you did not receive the support you expected when seeking further assistance. At Reliant, we are committed to providing transparent communication, dependable service, and a smooth enrollment experience for every customer. Your comments regarding agent accountability and documentation are appreciated and will help us identify opportunities to improve our processes. If there is anything we can do to review your experience or assist with any remaining concerns, please contact us directly 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm,. Our team would welcome the opportunity to better understand the situation and provide any assistance we can. Thank you for bringing this matter to our attention and for giving us the opportunity to improve. Best regards! - MF / Digital Care

Response from Reliant EnergySep 14, 2026

Good afternoon, Miss Ella. We regret to learn about your experience; we are terribly sorry for this inconvenience. We understand how concerning and frustrating it must have been to receive an unexpected balance following your service transfer, particularly after being a loyal customer for more than 10 years with a strong payment history. We recognize your concerns regarding the Average Billing program, the charges that resulted after your transfer, and the financial impact this situation had on you and your family. We understand that clear communication and support are especially important when customers are facing challenging circumstances, and we are sorry that your experience did not meet your expectations. At Reliant, we value the trust our customers place in us, and we never want anyone to feel that their concerns have not been heard. While we regret your dissatisfaction, we appreciate you bringing these matters to our attention. Feedback such as yours helps us better understand where we can improve. We encourage you to contact our Customer Care team 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: we would welcome the opportunity to review your account, discuss your concerns in detail, and determine whether there are any options available to help address your situation. Thank you for your many years of loyalty and for sharing your experience with us, we look forward to hearing from you soon, and hopefully, regain your trust in us. Have a great day! - MF / Digital Care

Response from Reliant EnergySep 9, 2026

Good afternoon. We are truly sorry to hear that you've decided to leave, and we regret that your experience did not reflect the level of service we strive to provide. Please know that your business and loyalty were sincerely valued, and we are disappointed to learn that we did not meet your expectations. We understand how frustrating billing concerns and account-related issues can be, and we never want our customers to feel unheard or unsupported. Your feedback is important to us, and we would welcome the opportunity to review your experience in greater detail and address any remaining questions or concerns you may have. If there is anything we can do to assist you, please don't hesitate to contact us. Our team is available 24/7 toll-free at 1-866-222-7100, and you can also chat with us online at: https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm. Thank you for the time you spent with us and for allowing us the opportunity to serve your energy needs. We sincerely appreciate your past business and hope to have the opportunity to regain your trust and serve you again in the future. Best regards! - MF / Digital Care

Response from Reliant EnergyAug 31, 2026

Good morning, Jennifer. We truly care about your experience and are sincerely sorry to hear that we did not meet your expectations. The last thing we want is for you to feel disappointed, and we would greatly appreciate the opportunity to learn more about what happened so we can better understand your concerns and work toward a resolution. Your satisfaction is very important to us, and we would welcome the chance to speak with you directly. Please feel free to contact us anytime, 24/7, by calling our toll-free number at 1-866-222-7100. You may also chat with one of our representatives online at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: our team is committed to listening, investigating your concerns thoroughly, and doing everything we can to improve your experience. We genuinely value your business and want the opportunity to show you how important you are to all of us here at Reliant, we would hate to lose you. We'll be waiting for you. Have a great start of the week! - MF / Digital Care

Response from Reliant EnergyAug 31, 2026

Hello Gary. We are deeply sorry to hear about the inconvenience and frustration you experienced regarding the incentive that was offered to you. Please accept our sincerest apologies for this situation. We understand how disappointing it can be when expectations are not met, and we regret any inconvenience this has caused. Your satisfaction is very important to us, and we would greatly appreciate the opportunity to speak with you directly so we can thoroughly review your concerns and investigate what may have happened. Our goal is to find the best possible resolution for your specific situation and ensure your experience receives the attention it deserves. At your earliest convenience, please contact us 24/7 at 1-866-222-7100. You may also chat with one of our representatives online at: https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: our team will be happy to assist you, address your concerns, and work toward restoring your confidence in us. We truly value your business and the trust you have placed in us, and we would be saddened to lose the opportunity to continue serving you. Thank you for bringing this matter to our attention. We look forward to speaking with you soon. Warm regards! - MF / Digital Care

Response from Reliant EnergyAug 31, 2026

We are truly sorry to hear you feel this way, Anthony, and we sincerely apologize for any inconvenience you may have experienced. It is disappointing for us to know the hard time you've had. Please know that we remain here to support you and would welcome the opportunity to assist if there is anything we can do for you. You may contact us 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm. We will always be here for you and sincerely hope to have the opportunity to serve you the way you deserve. Have a great day! - MF / Digital Care