We provide power to millions of homes and businesses across Texas and do so with the backing of our parent company, NRG Energy, Inc.We deliver award-winning customer service 24/7 and are constantly working to enhance the way you power your home and business, while solidifying our commitment to the communities we serve.We take pride in each of the residences and businesses we power. Our goal is your happiness. We work hard every day to achieve this, while giving back to the community in which we live and work. We are a stable provider with a longstanding history of delivering innovative power solutions and award-winning customer service while continuously improving our customer experience to make powering your home or business as simple as it should be.
Reliant Energy (reliant.com) has 285 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
reliant.com
Website
reliant.com
Category
Energy & Power
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
We are new to Galveston and just moved into a newly-constructed carriage house behind our daughter's house. Our contractor helped with setting up our Reliant service, and we are most pleased.
Response from Reliant EnergySep 22, 2026
Good morning, Judith. We’re so happy to hear that your move to Galveston has gotten off to a great start! Thank you for sharing your experience and for choosing Reliant for your new home! It’s wonderful to know the setup process went smoothly and that you're pleased with your service. We truly appreciate the opportunity to serve you and hope to continue exceeding your expectations every step of the way. Welcome to the Reliant family! Have a beautiful day! - MF / Digital Care
SL
Sylvina L.
Very professional..
Very professional..
Response from Reliant EnergySep 21, 2026
We’re honored by your thoughtful comment, Sylvina! Delivering professional, dependable service is one of our top priorities, and we're delighted that your experience reflected that commitment! Thank you for your trust in Reliant and for being a valued customer, we love having you as part of our fabulous community! Have an excellent day! - MF / Digital Care
MA
Marianne
Great company of service!
Great company of service!
Response from Reliant EnergySep 21, 2026
Hello Marianne. Thank you for the fantastic review and comment! Hearing that you view Reliant as a great company is the highest compliment we could receive. We’re proud to serve customers like you and remain committed to delivering the reliable service and care you deserve! We truly appreciate your support and your 5-star recommendation; we will continue giving you the best of us for a lot more years to come! Have an exciting week ahead! - Marta F.
SO
stephy O.
[9/21/26] very helpful since the moment…
[9/21/26] very helpful since the moment we started chatting and answered all my questions and even gave me extra information that was very useful. Went above and beyond
Response from Reliant EnergySep 21, 2026
We’re so happy to hear about your fabulous experience, Stephy! Thank you for sharing such thoughtful feedback! Providing clear answers and helpful information is what we strive for, and we're delighted to know our representative exceeded your expectations. Going the extra mile for our customers is always our goal, and it's wonderful to hear that made a difference. Thank you for choosing Reliant! Have a great start of the week! - MF / Digital Care
HC
Héctor M.
Apenas me cambie haber si surge algún…
Apenas me cambie haber si surge algún cambio en la mensualidad de mis pagos.
Response from Reliant EnergySep 21, 2026
¡Gracias por compartir este fabuloso comentario con nosotros, Héctor! Nos alegra que nos haya elegido para su servicio de energía y entendemos que, al iniciar con una nueva compañía, es natural querer ver cómo se reflejarán los cambios en sus facturas mensuales. Estamos comprometidos a brindarle un servicio confiable, opciones que se adapten a sus necesidades y una experiencia positiva desde el primer día. Si en algún momento tiene preguntas sobre su plan, consumo o facturación, estaremos encantados de ayudarle. ¡Bienvenido a Reliant y gracias por la oportunidad de servirle! ¡Que tenga una excelente semana! - MF / Digital Care
VB
Victor B.
Reliant energy is just what i needed
Reliant energy is just what i needed
Response from Reliant EnergySep 21, 2026
We're absolutely delighted to hear that Reliant Energy is just what you needed, Weankar! There's nothing more rewarding than knowing we've been able to provide the service, value, and peace of mind you were looking for. Our team works hard every day to deliver an exceptional customer experience, and your kind words truly make our day! Thank you for placing your trust in Reliant and for taking the time to share this wonderful feedback. We're honored to serve you and look forward to being your energy provider for many more years to come! Have a marvelous week ahead! - MF / Digital Care
CU
customer
Nestor is a GREAT employee for Reliant Energy - Houston, Texas
I utilized the chat feature with Reliant Energy today 9/19/26 regarding my energy being disconnected. Nestor was the representative that handled my account with Reliant for me today.
Nestor, if I were to say that your customer service skills and efficient is astounding, that would be a understatement. Thank you so much for exploring options for me regarding payment of my bill and assuring had the resource information I needed.
You are awesome and deserve a raise!!! Thank you again for your thorough conversation through the chat and outstanding assistance with my questions/concerns.
My Power was cut back on and I thank employees for Reliant Energy like Nestor for providing assistance and patience through this trying time.
#Ro#
Response from Reliant EnergySep 21, 2026
Good morning. Thank you for taking the time to recognize Nestor's outstanding service! We're thrilled to hear that he was able to assist you during a challenging time and provide the support, patience, and guidance you needed. At Reliant, we understand how important it is to have someone who listens, explores available options, and helps find the best solution, especially when dealing with service interruptions and billing concerns. We'll be sure to share your wonderful feedback with Nestor and his leadership team. It means so much to us to know that his professionalism, compassion, and dedication made such a positive impact on your experience! Thank you for trusting Reliant, and we're delighted that your service was restored and that Nestor was there to help every step of the way! Your kind words truly made our day, and we're grateful to have customers like you! Loving regards! - MF / Digital Care
CI
Cisrow
Reliant Customer Service
I explained my situation to the representative and he was attentive to my needs. I explained I was on a fixed income and he talked to me with respect and adjusted my plan to accommodate my particular needs. I am very satisfied with my service and I want to say thank you for being a great service provider.
Response from Reliant EnergySep 21, 2026
Thank you for sharing your fabulous experience with Reliant, Cisrow! We're truly pleased to hear that our representative took the time to listen to your situation, treated you with respect, and helped find a plan that better fits your needs. We understand how important it is to have a service provider that not only offers solutions but also genuinely cares about its customers. Your satisfaction means a great deal to us, and we're grateful for the opportunity to support you. Thank you for your kind words and for recognizing the attentive service you received! We're honored to be your energy provider and look forward to continuing to serve you with the care and dedication you deserve for much longer! Have a beautiful day! - MF / Digital Care
