ReliableSite.NetReviews of reliablesite.net

Latency and network on ReliableSite is excellent, which is useful for my uses. The reliability is not however, I've had more downtime in 2 months than I've had with 2 years of Hetzner. Customer support is great and responsive but sometimes instruct me to do something that was previously stated as impossible. Besides that, it's a decent service.

I purchase a dedicated a Ryzen a about month ago with one time migration service. (to migrate an old server in same company). Since the begging all sorts of problems. 1. The server was not Windows 2020 or 2022 and SQL Server 2022, had to reinstall Windows and SQL. 2. After a few days I server was down, IT referred they changed power supply. 3. Had to deal with tech support for one week, just to discover data was partially transferred and I had to check everting and copy databases myself. IIS was not transferred, so I had to configure all IIS configuration from scratch. So another week to discover the IP addresses were assigned from different series. 4. Finally I couldn't complete migration due server still has hardware problems, *invoice from old server came* so I swallowed paying double, I wasted days to check security due server stopped again for no reason, IT said they found 2 weeks ago that your software tools weren't working on the server, but hardware was okay, and they didn't find logs related to OS, but didn't fix the issue of why server does not respond to your monitoring software, so each time server was down, it had to be via support ticket, waiting hours (between 3 to 6 hours) to reboot, reboot requests were because a server turned off entirely (no ping, RDP, no website, no response of anything) not a request because I needed, because seem to be OFF. 5 I requested a hardware check yesterday after I spent days figuring out my website was not exposed to attacks, checking logs, etc. Antivirus checks. I was told by support that they did have a connection remote and check on my end, I replied no and provided screens of all, ping, remote access, browser. A hardware check was requested by me and scheduled for last night at 10:00 PM 11/30/2025 due nobody rebooted the server from 1:00 PM to 8:00 PM, I sent a not to support to continue with the schedule of 10:00 PM hardware check since they didn't reboot the server in 9 hours. Today is 24 hours down. Note that clearly indicated they had RDP connection, I had none - guess what ? They couldn't perform the night test because the administrator, and asked if changed it, of course NO (that was today 1/12-2025). 6. I sent my server credentials again, and tell them they need to check my account since the admin password in panel was wrong instead of the password I gave when server was configured. 7. I have 24 hours down and none seem to care. I have almost 10 years with them, never had this terrible service (of course I didn't need anything in the past two years) 8. I asked support to reboot the server before the hardware test so I could backup my Database with recent changes. Now their response is is nothing, no reboot, no hardware test. What heck is going in the company ? 9. Finally now 5:00 PM (after 24 hors offline), I got a response from support saying they "reassigned IP's, but no response rewarding the test or checking hardware. IMPORTANT they claim they didn't have my password (how come since they say get remote access test), anyway I provided and stated that your control panel says a wrong password, which may be the problem why thee can't monitor if server is down (as they claim). In any case they should fix it. 10. Like I said, I had 10 years with them, back then the support was excellent, in recent years, patching windows updates where the only to consider, rarely a reboot required, old server still working well, but since I decided to migrate to a new, I discovered the support I knew does not exist anymore.

Stay away, the ToS is predatory and emails they send regarding auto payment is very comtradictory as in an email it had been stated that it would have had to be manual, yet i got charged for the server automatically. 10 days in advance is what you need to give them for a cancellation request which is insane. And the internet is just not what its supposed to be and claimed to be just how the internet speeds work.

I've been a ReliableSite customer for over a year, approximately 2 years to be honest. I have almost 20 years of experience with hosting and currently work with clients in South America, specifically e-commerce sites. The prices I find at ReliableSite for the services I need are the best on the market, there is no debate. In my career, I have worked for countless other companies, from market leaders to emerging hosters, and I can say without a doubt that my experience with them is the best possible. The service is very helpful - which is impressive, considering the price you pay for the servers. Without a doubt, they will grow even more and they can count on me and my company to continue using the services. If you are in doubt whether it is worth hiring them, I recommend that yes, it is worth it. Edit in 27/11/2023 Unfortunatelly I get the worst experience possible when get the second server in NYC datacenter. Many tickets and no solutions. Asked for a compensation that I get a new server in MIA, but the ReliableSite said that's not possible. Migrated the NYC server to another datacenter and maintained the great MIA server with ReliableSIte.

I've had a Dedicated Server with them for almost 2 years now. I had my Servers KVM stop working and after two weeks still no resolution, besides "We are working on it". (March 2022) As of 12 hours ago my server mysteriously went offline and hasn't recovered since, After contacting about the incident I was told there was a partial power outage and services were being restored. After around about 2 more hours since that ticket I contacted to find out more and was told nothing.(March 2022) This company advertises power redundancy with 100% SLA for their Miami location and yet my server just dropped dead offline due to a power fault.(March 2022) Update: After 13 hours of downtime the server was brought back online and I was told to contact their billing department in regards to their SLA Compensation, as of typing this I haven't heard anything from their billing department so who knows if they will honor it.(March 2022) Update: They have honored the outage with a credit, still not happy but I've made sure that if an outage happens again I am prepared.(March 2022) Update: This is honestly just disgusting, no communication and my server went down for another 7 hours on the 6th of April as of the 7th it's now down again due to maintenance I wasn't even notified about I am moving away asap, highly unrecommended. Don't even bother it's not worth the savings vs other reliable businesses.(April 2022) Update: The hardware is fine, as for networking it runs beautifully I'm still not happy about the lack of support or information on downtime but once I ask they seem to be honest about issues related to my service and they did honor their SLA price reductions which is good.

The only reason they are getting 3 stars is due to the fact that their servers are high quality. The amount of issues I have had with this company just seems to be endless. First off, their automatic OS installer for Ubuntu is quite literally horrific. We have ordered 3 servers back to back for ubuntu, each server having 2x1TB SSDs and 2x2TB hard drives. Each time I have to manually go back myself and setup raid on the servers because if you forget...CONGRATS your entire operating system install is botched. The customer service acts clueless as well. The first time the above issue happened they claimed that their "system administrator forgot to reraid the drives after replacing one of them for performance benefits." Silly me, I actually believed them. Then it happened two more times after that. Now I'm no super genius but from what I can tell either they have a horrendously bad System Administrator back there, or they are just too lazy to fix their systems. Then when I'm running into issues accessing the ipmi, I clearly state that the credentials provided were not working. They responded with a knowledgebase article on "how to enable temporary access to ipmi" and claimed that "they were having no issues accessing it." I didn't ask you if you were able to access it, I said I couldn't. All in all I had to solve that mystery for myself too, as I had enabled temporary ipmi on two of my nodes recently, and their systems had given me the same tunnel ip for both! Imagine that. This company will give you what you ordered, but working with it could be a pain at times. I guess you could say you mostly get what you pay for, if what you paid for was a quality server with terrible service. Cheers.

The automation is good but if anything goes wrong, you are up the creek. Unable to fix problems if the automated processes fail. Make sure you do not need ANY support beyond the remote access provided to you.