ReliableSite.NetReviews of reliablesite.net

⭐ 1/5 — "100% uptime SLA" met a single non-redundant PSU. The PSU won. I ran a $329/month dedicated server with ReliableSite (Miami, 190GB RAM bare metal) hosting a gaming community with a US/UK player base. On June 19th, 2026, here's what their service actually looked like: The outage. My server went dark and stayed down for over 6 hours. The root cause, eventually admitted: a power supply failure. In 2026, on a $329/month machine, in a facility advertising 100% power availability — a single PSU took the box off the air for a third of a day. No redundancy. No failover. Nothing. The notice that wasn't. I'd received a maintenance notification with less than 10 hours' warning — and that notice was for June 24th, not that night. So the outage I was actually experiencing was completely unannounced. At no point during six hours did ReliableSite proactively tell me anything. The support runaround. I contacted live chat. The agent (Bhagyanath) could not tell me whether my server would auto-restart or give any ETA, and told me to open a ticket. I opened the ticket — and the same agent answered it himself, immediately, with both answers he'd just refused to give me. That information was in his hands the entire time. Hours later, back on live chat, a second agent (Anees) asked me to open a ticket. I gave him two existing ticket numbers. He asked for my server IP. Then: "it's with the DC technician." The escalation that never came. I asked for a manager repeatedly, from hour two onward. I was told the ticket would go to a manager "as soon as server access is restored" — i.e. after the emergency was over. I called their published support line, (866) 932-0001. No answer. I never received a single management-level response to this incident, before, during, or after. The compensation. This landed on my community's launch night — weeks of promotion and real money in paid advertising, all of it burned. ReliableSite's response was to quietly push my renewal date back a few days and hope I'd go away. When I pushed back, billing's reply was one sentence: SLA compensation is a billing date adjustment. That's it. Read their SLA carefully before you sign — the headline says "100% network, power and cooling availability," and the fine print caps your entire remedy at a 6-day billing adjustment. Their infrastructure can fail catastrophically and your total recourse is a few days of pro-rata. That's not an SLA, it's a marketing line with an escape hatch. Bottom line. The hardware is priced fairly and the network is fast when it's up. But you are buying a provider with no redundant power, no proactive incident communication, no phone support that answers, live chat agents who exist purely to route you to a queue, no accessible management escalation during an active outage, and a compensation policy designed to cost them almost nothing when they fail you. If your workload can absorb a silent 6-hour hardware outage on your busiest night, ReliableSite is cheap metal. If it can't, look elsewhere. Tickets: 044-31C88C15-0001, 0CF-31C88F29-0003

I have been paying $139 per month for the same dedicated server for years, and now ReliableSite has informed me that they are increasing the price. It feels unfair to ask long term customers to pay significantly more for the exact same server they've already been using for years. The hardware isn't new, and my server has been running reliably without requiring any hardware replacements. This feels like taking advantage of loyal customers rather than rewarding them. I'm very disappointed and will seriously consider moving to another provider if this is how existing customers are treated.

I’ve had several servers with this provider for several years now, and when I opened a support ticket to request a change in my payment method, they simply weren’t able to do it. On top of that, my ticket was dismissed with responses that left a lot to be desired, and they ruined my experience here. I will definitely be moving all my services to another provider in the coming days, one that is capable of doing something as simple as changing the payment method on an account. Customer support is a top priority for any provider, but unfortunately, it has declined significantly in recent years. It’s not just my opinion, I’m reading about other people’s experiences right now that confirm this. If that were to change in the future, I'd be happy to give it another try.

They suspend my server without asking before. Dangerous provider. Untruthful

This company is truly awful; you can save yourself a lot of trouble by listening to my experience, which I'll tell you about right now. I rented a Ryzen 5900x server for 3 months, and only 1 of those 3 months worked perfectly. The other two months it had too many failures to the point that I was without service for 3 days, and when I contacted Reliefsite they didn't fix anything And they only told me "we can change your machine if you sign up" when I had barely paid for the machine I was currently using, the 5900x I then asked them for a refund, and of the $150 I paid, they're only going to return $111.08, Clearly, a very bad headache can be avoided by avoiding this company.

Company has mixed reviews so I reached out to them to verify ahead of time they are providing service as listed. Was told yes and I placed an order. Their order system doesn't allow for a different address for billing and physical location or ask for a zip code for the card so using my physical location my card got declined for AVS (address verification). After that got declined I resubmitted payment using the billing address and it worked fine. However services were never rendered; I got an email saying they need a copy of my photo id because their processor doesn't do AVS. Their processor absolutely does AVS that's why my card got declined to begin with. Anyhow I do a lot of business purchasing from companies and I never send my photo ID. There is such a large chance for mis-use of that it's not worth it for a $30 server rental. So be advised you may be asked to send a photo id; I was not willing to do as much.

Terrible Customer Service. First day i pay for the Quick deploy Dedicated server paid with my mastercard. Server gets setup over some hours for them to shut it down and suspend it for "Pending Verification" they want: 1. A photo of the front and back of your government issued ID. This must match the name and billing address provided. 2. A selfie of you holding the ID (the ID must be clearly visible) and A screenshot of your credit card statement showing the ReliableSite charge. 3. A photo of the card that was used for the purchase; the First 4 digits and the Last 4 digits of the card number should be visible. are you guys crazy? asking for such sensitive private information? are you a financial licensed institute asking kyc in such details. FISHYYYYY

They sold me a faulty server that had nothing but issues. Got stuck on a boot screen and took them 24 hours to get it fixed. Had a copy of Linux that was missing dependencies and would not update properly. When I cancelled it they refused to refund it because they have a zero refund policy. All sales are final. They do that to justify selling faulty hardware. Avoid this place. They are a cancer to the industry.