ReliableSite.NetReviews of reliablesite.net

I reported a hardware issue on July 9: faulty RAM causing periodic server crashes. It took 4 days to get a technician to address it. I was patient throughout. When they finally replaced the RAM and ran a memtest, they discovered the server could no longer boot. Their explanation: the OS partitions were simply gone from the drive (was only an issue after the memory replacement, not before). Their fix was to reinstall the OS from scratch, wiping out months of project work in the process. I have hosted servers across multiple providers for years and have never had staff wipe a drive or brick an OS during routine maintenance. A RAM swap should not result in a destroyed OS partition. I've built and repaired PCs myself and replaced RAM many times without ever touching the OS. This isn't a hard task, and it shouldn't take experienced data center staff to a place where a routine component swap (particularly one not involving the disk) ends in data loss. To their credit, they offered to plug a USB drive into the server so I could attempt to recover files from the old disk. That was over 24 hours ago. Since then: nothing. No update, no follow-through, and they quite literally ignored my direct question about how this happened in the first place and instead just asked me a follow-up question. They at least issued me pro-rated account credit so that was nice, that's the only reason I've given 2 stars instead of 1. Regardless, I've cancelled my service and moved on to Hostvenom, which I'd recommend without hesitation, it has been a smooth experience and the staff respond much faster. Location: Miami data center Ticket #: 124-31E311F2-001C

Server works perfect. Only issue is that every single time, when you purchase a server it states that it will be setup in 30 minutes and if it is not you need to reply to an e-mail, but it is not rare at all and every single time you need to reply to an e-mail for them to setup the server. This practice is very unreliable for a website called reliablesite. If you try to tell them that its not setup yet, they tell you to wait 30 minutes then contact them, then they say they will setup manually. The server is never setup automatically, past 7 times in a row this has happened.

Updated review: I've had my latest server with them for 6 months now, and seen the autopay went through as usual for my server, but the price increased 158%! I was never notified of the price increase before being charged. I immediately reached out to them where I was met with it's because of market changes, I had to escalate to management and was then told a notification should have been sent but wasn't sent properly. There is no value left at the increased price for the age of the hardware provided.

If you are looking for a Data Center for critical business, this is not the place. The support is very poor, the network is very bad with speeds that do not exceed 50Mbps. I made repeated claims to have 1Gbps Unmetered bandwidth as they mention, but they never solved it. They sell cheap and that saturates the service. I do not recommend it.

Didn't work for me. First purchase dedicated server had very poor performance. We tried with the support team to fix it without success. Second purchase dedicated server had a really good price and performance but the discount was immediately removed after purchase. Asking for resolution ended up in service cancellation. 2 Stars because of really fast responses to the tickets and the refund for the second purchase. First purchase I paid to learn something the hard way.