ReliableSite.NetReviews of reliablesite.net

I've been a customer for over 3 years and I really like the types of dedicated servers that Reliables has, the prices are great. But on the other hand, we can say that DDOS protection is practically non-existent, support is not present, I sometimes feel that it is a company that is still in the 2010s. Not to mention that they don't even want to respond to reviews. I would really like it to improve so that I can continue using it.

The only thing Reliable about this place is the Stupidity which reaches levels far beyond anything I've ever seen. You can rely on the fact that they are complete Morons who will go out of their way to waste your time. I purchased a server and IP addresess, I then asked where the IP addresses where and was informed I had to fill something out. OK , odd, I mean I'm aware that this happens but I've never filled it out as the host always has and I receive the IP's within minutes. I then endured 9 hours straight of this exceptionally special lot continuiously sending me a message 32 times. I explained 32 times that the instruction was very inaccurate and could someone correct it our send a few screen shots, perhaps a URL. However, sending this same response again and telling me with inaccurate instructions to "fill out the form here in the nonexistent place" ( no not there ) anyway I think we crossed that bridge 32 times over a 9 hour period. After the first hour there were three of them on chat. At this point their special charictaristics grew exponentially like. As I was told 14 times that if I need to purchase IP addresses I could buy them on the server page under the server listings. Each time, I clearly explained that I already purched 5 of them for 8 dollars xx hours ago when I bought the server and continue showing them the receipt. Therefore they were shown visual evidence and told 14 times that the purchase had already transpired. Yet, these brand new clues were not enough for them too absorb this perplexing puzzle. While finding myself fresh out of finger paints, I was unable to draw them specially colorful pictures in hopes that maybe a small spark of light might begin to glow between their ears. I still do not have my purchase, still can not finish my server , lost 10 hours so far and 9 of those were on special chat report! Meanwhile, this unique lot of window lickers, can't understand why I'm a tad bit upset. Understanding is most definately not their strong skill set! Do your self a favor and find another place to by a server. I have seen and dealt with this kind many times and it never gets better. By stying away from Reliable Window Lickers your inner peace and harmony will thank you! This Shady Business just doesn't learn. Instead of putting in the REAL WORK that is necassary to correctly make the changes in their business model that they really need to make, they tried the Slacker , Shady Business, Side Stepping Route. Trying to have a review removed almost 4 months later with the aid of Trust Pilot in a very Shady way! So this business is still engaging in deplorable business practices. Warning for consumer protection. STAY AWAY FROM THEM - TRUST ME also learn what sites will give FAKE POSITIVE REVIEWS for some kind of payment and DO NOT LOOK AT THOSE REVIEWS SITES BECAUSE THEY ARE FAKE. Even good review sites get some scammed positive reviews but they are a much better way to accurately judge a business. Do your reasearch extensively and find out who the good review sites are. Then see where ReliableSite stands with their reviews. At this very moment with what Trust Pilot tried to pull today it's kind of up in the air if they are on the good side or have fallen to the dark side. One way or another I will get that information out to the public. Trust Pilot , Are You For Consumer Protection or Are You On The Dark Side?

We've been with ReliableSite for over 4 years and have used roughly a dozen different hosting providers worldwide. RS is, without a double, the least reliable in terms of hardware uptime. They also have terrible customer service and don't care at all about you or your customers. The straw that finally broke the camel's back for us was today. For a week, they've been pressuring us to change our IP because they wanted to do some internal restructuring. Originally, they tried to give us a 24 hour warning which was already unacceptable because we give our own customers a minimum of 48 hours. After agreeing to wait until our customer was ready, they instead performed the change anyway, resulting in a downtime of 6 hours so far (still ongoing). In addition, when I asked them to revert the change, they instead went onto the machine without authorization and changed the network adapters to hardcode them to the new IP, erasing all of our adapter settings that were allowing us to tunnel through a GRE endpoint in order to provide DDoS protection for our customer. Now, we've spent hours trying to not only fix the issue they caused with the IP change, but fix the adapters they trampled without our permission. To top it off, their customer service was terrible. Hour-long response times, rude responses and outright ignoring our requests for help fixing the outage they caused. Over the years, they've shown they have systemic problems not just in customer service but uptime as well. Out of the dozen or so hosts we've used, they have had the most unexpected downtime by at least double the second worst. They have also taken upwards of 24 hours to fix outages they've caused with poor communication about the process, which has cost us a ton of business and customers. Absolutely stay away from this company.

Terrible experience, at first everything was so smooth until the attacks started hitting our server. After submitting all the information they needed their response was simply, "We do not guarantee protection" and "This will take months to implement a solution". Not exactly word for word but precisely their point. We had to make a whole infrastructure change in a matter of hours due to this as the attackers were not letting up and ReliableSite was highly unreliable. Not to mention when we send in the graphs showing the attacks they respond with "This does not match our DDoS check list". But when provided a PCAP they say it's something they need to put months of testing into fixing. Obviously, I understand that different types of attacks occur all of the time but I'm certain that I am not the only one that has experienced this attack as they advocate for these types of game servers in their protection and selling points. Will never host there again.

Took a 10Gbps server New York metro city data center at just 69$ approx. The delivery was fast but speed was pathetic. I received hardly 1Gbps speed. Most of the time it was 800-900 Mpbs.

***** DONT USE THEIR SERVICES IF YOU CARE FOR YOUR BUSINESS REPUTATION ***** The worst datacenter I have ever been with. On my Ticket: 1FE-2756D7C1-006F I requested for upgrade to my RAM. They took the money and kept the ticket on hold saying it will take time to visit datacenter and upgrade hardware. I waited, waited.. somehow I kept my clients have patience, they were waiting for the servers. day passed. nothing happened. Next day they started saying "the working time is 9am to 5pm est" I again waited.. my clients started to get angry . I still waited hoping, I would get the RAM added anytime. at 9pm, they said your server is up and VMs are working fine. ( The ticket was for RAM upgradation).? This ticket was for ram upgradation. after my reply. they ticket again was on hold. I waited.... waited At 11am, they said we can upgrade now. I immediately replied with confirmation, and again my ticket went on hold. I waited waited ... at 4 PM, they replied your server has maximum RAM and cannot be upgraded. like seriously?? I was wasting time for 24 hours? Dont' you think I have any other work? This kind of support is happening most of the time, not the first time. You guys are lucky, I can't abuse publicly here.

This is the most unprofessional company I have ever dealt with. We got a dedicated server built the server, uploaded our data, and commissioned it on 11/12/2020. We started using the server and suddenly with out even notifying anyone the server was down on 11/20/2020. Support was no where to be found. They don't have phone number, we where told to create support ticket, we created ticket # 106-274C0F64-0062 . It took them two days to respond. After two days of no service at all we receive email that shows a full refund of the amount we paid at time of activation, without any explanation what so ever. I would not recommend this company at all. They are not reliable at all.

The 10 min setup took 2 days. First the OS install was stuck, then the control panel wasn't installed and when we finally pulled the plug it still wasn't properly licensed. On top of it, they blocked our hosted desktop admin IP and refused to whitelist. I strongly do not recommend this company.