Reliable PartsReviews of reliableparts.com

I used to have good experience. Now i called and there 1 800 number goes not work. So I called Coquitlam distribution facility and the first operator had no idea on what i needed even though i bought some of the same years before. Now they redid there operating system and my name was not in there computer. So I did another search after she could not help. Did some more search and I went downstairs and found the numbers I needed. Called the 800 number again and no one answered. So I called the Coquitlam store again and she was rude, sarcastic and obnoxious. She could not follow me spelling my name slowly. And after my business addressee I gave her she told me SHE know how to spell. That is why I left this review.

I phoned about a part and was told a price which was the same as on the internet and that they had 47 in stock. I went in to get the part and they charged me higher and said you have to order on line. I spent $20 to drive to the store. Any other store in NS quotes a price and that is the price when I get to that store. I talked to John at Reliable Parts and he was very kind and resolved the matter. Thank you John

Reliable Parts have questionable practices. They report items in stock that are not locally available. They charge your card before the item is secured. They have one number for calls across Canada, but it does not inform callers that customer service agents will only pick up after 8:30 Pacific. Tried to speak to a manager to offer constructive feedback and was put through to voicemail. PERFECT.

I spoke with Tina on the phone and she helped me order a part that wasn't in stock anywhere in Canada. She was efficient, courteous, clear and professional. Top notch customer service.

Part came quickly. Good price.

I haven't used the part yet but the ordering and delivery process was great.

I ordered a part for local pick-up that showed in stock at the time of order. Status showed in process for two days before I called, waited on hold for quite some time, and finally spoke to an agent that informed me that the order had been ready for pick up all along. Status never changed even after pick up until a week later when I received an email that my order was ready! Something is broken.

It's simple to find parts and get what you need.