Reliable Heating & AirReviews of reliableair.com

Response from Reliable Heating & AirJul 21, 2026

Thank you for taking the time to share your experience and for recognizing the professionalism of our installation team. We sincerely apologize for the frustrations you've encountered since your HVAC system was installed, particularly regarding the performance concerns and the lack of communication you experienced while seeking assistance. We understand that a significant investment deserves exceptional service both during and after installation, and we regret that we did not meet your expectations. Your feedback is important to us and helps us identify opportunities to improve. To allow us to review your situation and address your concerns promptly, please contact our Customer Care team at [email protected] and include your account information, address, or service details. Our team will be happy to investigate the matter further and work toward a resolution. We truly appreciate your feedback, your loyalty as a long-time customer, and the opportunity to make this right. We look forward to hearing from you and restoring your confidence in our service.

Response from Reliable Heating & AirJul 21, 2026

Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you and your family are experiencing, especially given your daughter's health situation and the extended time without air conditioning. We understand how concerning it is to have multiple service visits, receive differing information, and still be facing an unresolved issue. We also recognize your concerns regarding the repair recommendation, warranty coverage, service history, and communication throughout this process. We would like the opportunity to review your account, service records, and warranty details as quickly as possible. Please contact our Customer Care team at [email protected] and include your account information, service address, and any relevant details regarding your recent visits. Our team will investigate the matter thoroughly and work to address your concerns promptly. We appreciate you bringing this to our attention and value your loyalty as a long-time Reliable Air customer. We look forward to assisting you and helping reach a resolution.

Response from Reliable Heating & AirJul 21, 2026

Thank you for sharing your feedback. We sincerely apologize for the delays you experienced in scheduling service and for the inconvenience of being without air conditioning during such high temperatures. After reviewing the details provided, we were able to locate an account matching your information and can see that a service appointment has since been fulfilled. We understand how frustrating it can be to wait for service and then have an appointment rescheduled, and we regret that this was your experience. If you still have any outstanding concerns or if there is anything else we can assist you with, please reach out to our Customer Care team at [email protected].

Response from Reliable Heating & AirJul 21, 2026

Thank you for sharing your feedback. We sincerely apologize for the delay you experienced in receiving service, especially during a period of high temperatures. We understand that extreme heat can be particularly challenging for elderly individuals and those with health concerns, and we appreciate you taking the time to share your perspective. After reviewing the details provided, we were able to locate an account matching your information and can see that your service appointment was fulfilled a few days later based on technician availability. While we are glad the appointment was completed, we understand that the wait was frustrating, and we regret any inconvenience this caused. Please know that we take every service call seriously and strive to assist our customers as quickly as possible. If there are any remaining concerns or additional issues we need to address, please contact our Customer Care team at [email protected]. We would welcome the opportunity to review your situation further and assist in any way we can.

Response from Reliable Heating & AirJul 21, 2026

Thank you for your kind review! We're delighted to hear that you've been pleased with the performance of our service technicians. Our team works hard to provide professional, knowledgeable, and dependable service, and it's always rewarding to hear when their efforts make a positive impact. We truly appreciate your business and your feedback. If there's ever anything else we can do to assist you, please don't hesitate to reach out!

Response from Reliable Heating & AirJul 21, 2026

Thank you for your review! We're grateful for your kind words and pleased to hear that you've found our service dependable. Providing reliable, quality service our customers can count on is what we strive for every day. We appreciate your trust in Reliable Air. If there is ever anything we can assist you with, please don't hesitate to contact The office!

Response from Reliable Heating & AirJul 21, 2026

Thank you for your kind words! We're thrilled to hear you received great, excellent service from our team. Providing outstanding customer care and quality workmanship is always our goal, and it's rewarding to know we met your expectations. We appreciate your feedback and your trust in Reliable Air. If there's ever anything else we can assist you with, please feel free to contact the office.

Response from Reliable Heating & AirJul 21, 2026

Thank you for your feedback. We sincerely apologize for the frustration you've experienced regarding communication and responsiveness from our office team. While we're pleased to hear that our service technicians are doing a great job in the field, we understand that strong office support and timely customer communication are essential to delivering the level of service you deserve. We take your concerns seriously and will share your feedback with our management team for review. Our goal is to ensure that customer needs are addressed promptly, calls are returned in a timely manner, and our field teams receive the support they need to complete their work efficiently. If there are any outstanding issues or additional concerns that need to be addressed, please don't hesitate to reach out to our Customer Care team at [email protected]. We appreciate your feedback and the opportunity to improve. Thank you for bringing this to our attention.