Reliable Heating & AirReviews of reliableair.com

Company has had a glitch and sent the worst email ever to their loyal customers. If you are automatically deducting payments from your customers and you have an error, you should take responsibilty and address your customers with reasonable resolution. This was handled poorly and you cannot reach or rely on customer service or accounting. Stay away!! I would not recommend RELIABLE HEATING AND AIR! You will lose many reliable customers due to your negligence and lack of empathy.

I can offer 1 Star for the very personable nature of the technician who came out, but that's where the stars disappear. I can not speak to his technical skill bc he only put a meter on 2 wires (which I'd already done to verify amperage/voltage) on the outside of the unit. The unit was never accessed, however it was determined that the unit had a bad condenser which conveniently isn't covered under the service contract which I purchased to test how they handle service work and customer service related issues. This, to determine whether it be worth spending 20k+ with them on a new A/C & furnace/heat pump system as well as a new water heating system for the house. This was not revealed. They did however, make it very clear they're well versed in pivoting the conversation away from a service call and into an in-home sales call. Now I can understand why they sent the "very personable technician". Side note, had someone else look at the unit, turns out the control board is acting up...not the condenser...go figure. This looks to be the bait and switch system they've created through their "service contracts". These are also very much as empty as those car repair insurance rackets. Now for weeks they've been ignoring my online and phone requests for cancelling the service before billing cycles (and now refunds). Hard to believe they'd be this brazen or incompetent over $20/mo. I would not want to know what the experience is like being tied into one of their big ticket item situations...hog tied.

Reliable does not honor their commitments. I made appointments online, confirmed them over the phone, and received confirmatory texts stating that a technician was scheduled. Four times Reliable confirmed the appointments and four times Reliable did not show up. When I called them back, all they had were excuses. They never showed up. We called someone else who showed up exactly when promised. That business model is unknown to Reliable, unfortunately. If you have an important repair that needs attention, you and your family deserve better than this company.

Alex, Geoffrey, Trevis and Taylor did a great job installing my gas lines for my pool and outdoor grill. They were very respectful and knowledgeable and explained every detail of what the job entailed. Thank you for a job well done.