Since 1978, Reliable Heating & Air services Georgia homeowners with air conditioning and heating repairs, HVAC installation and heating and cooling maintenance. Reliable Heating & Air also provides same day emergency plumbing with over 25 licensed plumbers in Atlanta and electricians.
Reliable Heating & Air (reliableair.com) has 204 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
reliableair.com
Website
reliableair.com
Category
Energy & Heating
Location
Kennesaw, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 25% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Try returning email call ..I spent great money with you guys no financial i paid in full
Response from Reliable Heating & AirOct 22, 2026
Thank you for bringing this to our attention. We understand your frustration, especially after making a significant investment and paying in full. Please know that our Customer Care team has been in contact with you and is actively working to resolve your concerns. We appreciate your patience as we work toward a satisfactory resolution and will continue to communicate updates along the way. Thank you for giving us the opportunity to make this right.
CU
customer
The unit still didn’t work
The unit still didn’t work. These people are horrible. We replaced the unit and never want to have any more to do with these thieves.
Response from Reliable Heating & AirOct 22, 2026
Thank you for your feedback. We sincerely regret that your experience did not meet your expectations. We understand how frustrating it can be to continue having issues with your system. We would like the opportunity to review your concerns and assist further. Please contact our Customer Care team at [email protected] with your account information so we can investigate and address the situation.
We appreciate your feedback and the opportunity to help.
CB
customerAndy B.
They ain’t nothing workin sn feed up…
They ain’t nothing workin sn feed up with it
Response from Reliable Heating & AirOct 21, 2026
Thank you for bringing this matter to our attention. We apologize for the issues you've experienced with your thermostat. Please know that we are actively working to resolve the concern and ensure it is addressed as quickly as possible.
A member of our team will be contacting you shortly to discuss the necessary next steps and coordinate a resolution. We appreciate your patience and the opportunity to make this right.
Thank you, Reliable Air Customer Care Team
CU
customer
Five visits still no hot water!!!
Five visits still no hot water!!!
CU
customer
Reliable used to be a good reputable…
Reliable used to be a good reputable company when they installed my AC system and water heater a long time ago, not anymore. They have grown big the wrong way where customer service is out the window and they only care about the bottom line. You get a different person on the phone and different person coming out every time .
My AC they installed died, so I called them naturally. Technician mentioned a possible leak but said his suggested repair will get the system into the next year which was fine with me. Cost me about $1,000. Next day system stopped working again, I called, nobody showed up. called again, they said appointment was not in system, sai set up new appointment. next technician said there's a big leak that cannot be repaired.
So, two technicians gave different assessment and made me waste $1,000. Like pouring oil in an engine with a hole without fixing the hole and charging you for it. I called to talk to a supervisor, was told I’ll get call back within 24 hrs, never heard back from them.
Reliable is reliable no more. If you want to go with a big guy there are better options that are not a mess like them and stand behind their big price tag service.Even better, go with a smaller more reputable local firm that has great reviews and track record. Might just save you money and peace of mind.
CU
customer
Disappointing
It is very clear that there are several red flags when dealing with your company.
Response from Reliable Heating & AirOct 15, 2026
Thank you for bringing your concerns to our attention. We would like the opportunity to review and address the issues you've described.
To assist us in investigating your concerns, please email your account details, service address, and contact information to [email protected] .
CT
Customer Thomas F.
You did not replace my A/C
You did not replace my A/C
Response from Reliable Heating & AirOct 8, 2026
Thank you for your feedback. We would be happy to review your concern; however, we were unable to locate an account matching the name provided in your review. Please email [email protected] with account information you may have so we can properly investigate the matter and assist you.
We look forward to hearing from you and resolving any concerns you may have.
SH
SHERRY H.
Your technician tried to railroad us…
Your technician tried to railroad us into a service contract. And then removed the parts after having installed them into the unit. Very unprofessional.
So what can I do for you, detective
Response from Reliable Heating & AirOct 8, 2026
Thank you for bringing this to our attention. We’re sorry to hear about your experience and understand your frustration. We would like the opportunity to review the situation further and ensure we have the correct account information.
Please email us at [email protected] with your name, address, and account details so our team can investigate your concerns and provide further assistance.
We appreciate your feedback and look forward to resolving this matter with you.
