Reliable Heating & AirSince 1978, Reliable Heating & Air services Georgia homeowners with air conditioning and heating repairs, HVAC installation and heating and cooling maintenance. Reliable Heating & Air also provides same day emergency plumbing with over 25 licensed plumbers in Atlanta and electricians.
Reliable Heating & Air (reliableair.com) has 204 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 8 reviews with 2 stars · Clear filters
Somewhat unhappy C.
My Tuesday appointment was a no call no show. I had even called and customer service told me that I was still on the list and the technician was still coming. When I called back after 9PM, the answering service was on. Once I rescheduled for Wednesday morning everything went smoothly and Brent was great. Not showing up for the appointment was pretty bad though.
customer Doris e F.
We have since June of 2025 we had repairs out at least 12 times. Cost per month 500 to 750 light bill. They did not set machine. Machine had missing parts taken off new machine to fix other units. Promised payback for high bills. No reply since March. Filed with Better Businness Bureau complaint. Workers great but unable to come in 3 different emergencies. 13 thousand dollars for 16 months of nightmares. Still hope it will run better. Doris Fuller.
Response from Reliable Heating & AirOct 16, 2026
Thank you for sharing your feedback, Doris. We sincerely apologize for the frustration and difficulties you've experienced with your system. We understand your concerns regarding the number of service visits, high utility bills, previous repair experiences, and the lack of follow-up communication. We appreciate you recognizing the efforts of our technicians, and we regret that your overall experience has not met your expectations. To ensure we can fully review your account, investigate the issues you've described, and provide an update on any outstanding concerns, please email your account information and contact details to [email protected]. Our Customer Care team will be happy to review the history of your system and work toward a resolution.
Christina M.
They left the breaker that was underneath the house off so I'm assuming they didn't even test the UV light and then I had no air conditioner cuz I didn't know that they left the breaker off.
Response from Reliable Heating & AirOct 15, 2026
Thank you for bringing this to our attention. We sincerely apologize for your previous experience and understand how frustrating it must have been to discover that the breaker was left off. The concerns you reported have been reviewed and addressed with the appropriate teams. We appreciate your feedback, if you are still experiencing any issues or have additional concerns, please contact our Customer Care team at [email protected] so we can further assist you. Thank you for giving us the opportunity to address your concerns.
Mike H.
Everything that could’ve gone wrong went wrong damaged equipment, new equipment not working properly when installed there was a hole put in my one of my ducks up in the attic. They left a rusted drain pan under a brand new unit in the attic they leveled the outdoor unit with blocks out of my backyard.
Response from Reliable Heating & AirOct 8, 2026
We're sorry to hear about your experience. We'd like the opportunity to review these concerns, but we were unable to locate an account under the name provided in this review. Please email [email protected] with your full name, service address, and account information so we can investigate and assist further. Thank you.
customer
I was going to pay with my ATM but he said that the Amex would work too, so I went with the points. When he AFTERWARDS pointed out the $300 was only for the ATM, I asked that he cancel the Amex transaction and put it on my ATM and he said he would just send me a check. Given that was 3 months ago and I have no check (that is THEFT) and my unit has no freon so I should have given 0 stars, but the person that answers the phone is very good. I waited months before giving this review to give them plenty of time to send that check but at this point I'm pretty sure I have reason to be PISSED.
Response from Reliable Heating & AirOct 2, 2026
Thank you for sharing your feedback. We’re sorry to hear about your experience. We were unable to locate an account matching the information provided, and we’d like the opportunity to investigate this further and assist you directly. Please reach out to our Customer Care team at [email protected] with your contact information.
HW
The installation of my HVAC unit was completed professionally, and the installation team did an excellent job. Unfortunately, my experience after the installation has been disappointing. Since the unit was installed, it has consistently struggled to maintain the thermostat setting, with the indoor temperature remaining meaningfully above the desired setting. I requested a service visit to troubleshoot the issue and remain hopeful it will be resolved. What has been most disappointing, however, has been the lack of communication. Despite multiple calls, emails, texts, and attempts to reach my salesperson, I received no response and ultimately had to visit the company's office in person to speak with the director of installations. Thankfully, he was very helpful and arranged for a technician to come out. For a $10,000 purchase, I expected a much higher level of post-installation customer service, especially as a long-time customer of 10+ years. I will update this review to reflect how the company responds going forward and whether this experience is typical of its post-purchase support. I also hope sharing my experience helps other prospective customers understand what they may encounter after the installation is complete.
Response from Reliable Heating & AirJul 21, 2026
Thank you for taking the time to share your experience and for recognizing the professionalism of our installation team. We sincerely apologize for the frustrations you've encountered since your HVAC system was installed, particularly regarding the performance concerns and the lack of communication you experienced while seeking assistance. We understand that a significant investment deserves exceptional service both during and after installation, and we regret that we did not meet your expectations. Your feedback is important to us and helps us identify opportunities to improve. To allow us to review your situation and address your concerns promptly, please contact our Customer Care team at [email protected] and include your account information, address, or service details. Our team will be happy to investigate the matter further and work toward a resolution. We truly appreciate your feedback, your loyalty as a long-time customer, and the opportunity to make this right. We look forward to hearing from you and restoring your confidence in our service.
Curry P.
Sales person very responsive and helpful. Install team had several issues resulting in several trips back out. I still do not have a smooth running HVAC, but it is at least cooling. One tech whining about being in the attic after noon (part of the job description), and he called out a few times causing reschedules. Now I am in a place that the furnace likely needs to be replaced for a properly running system, which will cost twice as much at this point. Would have made a different decision up front if I had been warned of the issues that I am now dealing with being a possibility. Best price out of 5 quotes, but apparently you get what you pay for, which is not great performance.
Response from Reliable Heating & AirJun 24, 2026
Thank you for your patience while we completed our investigation. We have located and confirmed receipt of your payment in the amount of $15,948.00. The check has been successfully applied to your account, and the buyout balance for the equipment has now been paid in full. We sincerely apologize for the delay and any confusion caused regarding the recording of your purchase. Additionally, your warranty has been updated and sent to your email on file for your records. At this time, the lien release process has been initiated. Please allow approximately one to two weeks for the lien to be fully removed from your property records in Hall County. If you have any questions or need further assistance in the meantime, please do not hesitate to reach out. We appreciate your continued patience as we finalize this process.
Darlin M.
I signed up for a “lease” with realible heating/air about 3 months ago, and it has been practically a nightmare with them. First day of installation they spent over 6 hours and still didn’t complete the installation stating the unit needed a new part. Returned next day and got it to work but stated it needed interferon. They never returned. 2 weeks ago, the heat wouldn’t turn on. It was blowing cold air. Again technician said it needs a new part that he has to order. So am waiting on that. QUESTIONS? Is this a new unit or refurbished unit? (My 12 year unit was more dependable than this supposedly new one). Is this going to be the expected service the next few years? Please, read all the reviews and be cautious
Response from Reliable Heating & AirMar 17, 2026
Hi Darlin, We’re very sorry to hear about your experience and the frustration this has caused. This is not the level of installation or follow-up service we expect, especially with a new system. We understand your concerns regarding reliability and whether the equipment is new. To clarify, the systems we install are new equipment, not refurbished. That said, needing multiple follow-ups and waiting on parts is not the experience we want for you. We do have your information and will be reaching out to you directly to review what’s happened, provide an update on the part needed, and ensure everything is resolved as quickly as possible. Thank you for bringing this to our attention. We appreciate the opportunity to make this right. Thank you, Reliable team