RejuvenationReviews of rejuvenation.com

Beware Rejuvenation Hardware does not have a price guarantee. The tree large planter boxes I purchased online for $499 March 7th were delivered on March 18th. They had gone on sale for $409 prior to delivery. When I called for a price adjustment, the customer service rep said, "we don't do that." I could return them except that White Glove shipping took away the packaging. Returns must be in their original packaging and customer pays all shipping costs, which was $250 for delivery.

I work for a lighting showroom that has a trade account with this company. The most unorganized company I have ever had the displeasure of working with. We have been trying to get a replacement pendant that of course was missing parts which I was told they would have to send another pendant since they don't have parts. Well two pendants later I still don't have a pendant with all the parts. I for one will never recommend or order anything from them in the future.

My in-store experience has always been lovely with this brand. However, ordering from the website is a whole other experience. If you have issues, the agents are rude, dismissive, and have no idea how to provide excellent customer service. Purchase items at the store if you can and have the salesperson's name and the store's manager in case of issues.

The staff are very professional and curtious. The doctor left me well informed, he answered all my questions. I felt relaxed.

Wow. Just a horrible experience. Ordered a bathroom vanity. After 6 weeks of silence I inquired into its whereabouts. CS was clueless about where all three parts (base, top, sink) were located, but they were delaying delivery until all three were ready for shipment together. After another two weeks of calls (we’re at 8 weeks now) I demanded they deliver the base so our contractor could make progress. After another two weeks (ten weeks now) I demanded they send me a replacement for the (apparently) lost marble top. A week later one shows up, broken in two in an otherwise unblemished wooden crate. That tells me they boxed up a broken top. If I could give negative stars I would. I will not stop comparing until I get refunded, even after it eventually shows up.

Ordered an outdoor table and chairs that cost in excess of $2000. Never received fourth chair. Called many times. Spoke to several agents who promised delivery of the fourth chair. After many months and time on the phone, was told today it was out of stock. They have chairs in their retail stores but refuse to ship them. So now I have three chairs and a table that I will never use and am out $2000. Truly an absolute waste.

As a designer with a trade account, have ordered from this group of companies (West Elm, Pottery Barn, etc) many times. I assumed Rejuvenation would have the same solid customer service. THEY DO NOT. These are my experiences with my three orders from Rejuvenation: (1) I tried to return a rug and had to email them 5 times and then call before getting a response for a straightforward return. (2) I ordered a lamp that came cracked in half. Despite offering to send pictures of the damage, I was still responsible for packaging up the bulky item and sending it back to receive my refund even though they had no replacements in stock, were offering me nothing in return, and said they were just going to "throw it away" once received. (3) I ordered a pendant lamp for a design project. They sent the fitter but, after clearly stating on checkout that the shade would be sent in 2-5 weeks, I got an email from them a month later that the shade was delayed at least 2 months (with no compensation or returns offered), compromising the entire design project. Honestly, these products are no better than West Elm, etc. but cost WAY more and the headache you have to go through to make any returns make this a company I'll no longer purchase from for forthcoming projects.

Hands down the worst customer service/support ever. Multiple calls, different answers, no accountability.