RejuvenationReviews of rejuvenation.com

Their sales emails started arriving with no request, and with no option to unsubscribe. Calling them and requesting customer service, calls were dropped twice when stating my desire to stop email.

Bought three rugs and returned all three. Only received a refund for one of the rugs despite confirmation that Rejuvenation has received all of them three weeks ago. Still waiting to get back $. Will never buy from this company again!

Two professionally installed rods fell down I bought four Traditional Ball Adjustable Brass Drapery Rod Sets and paid a window professional $250 to install them. Since then, two rods have come crashing down, even though my window treatments are within the stated weight limit. I sent Rejuvenation photos and contacted customer service for help. Instead of working with me to find a fix, the representative suggested that it looked as though a child had pulled a rod down. That was frustrating and dismissive, especially after I explained what had happened. I’ve now had to pay my window hardware professional again to remove the failed hardware and replace it with a rod purchased elsewhere. Based on my experience, these rods have not held up as advertised, and the customer service response made an expensive problem worse. I would not recommend them.

Wow! I feel really dumb I didn't read the reviews before I ordered from them! I trusted this company since it is part of Williams Sonoma. But after this experience, I would say this company is truly awful! I purchased a vanity and top from them. On the website, you can select to order just the vanity, or include the top. I included the top. I have waited for months to receive this vanity. It came in yesterday and the top was chipped and cracked. I have requested to be reimbursed for the vanity. I can see how much I was charged for the top - $1500 + tax. The company will only give me $500 for reimbursement for the top or I have to wait another month for a new one, hoping that one doesn't come in damaged and I have to wait another month or more! They say they don't give full refunds. What?!? They shipped me a defective top. I have contractors working. This is delaying my completion by at least a month if all goes well with the next top and the contractor is available when this comes in! How could you penalize the customer by over $1000 for something you did??? Truly stay away from them at all costs! There are way too many companies that really treat customers fairly out there to be robbed by this one! They are absolutely horrible!!!!!!

$11k order placed 6 months ago still have not received all items. Have been a customer for years but getting zero help from customer service. "Devan" has been supremely unhelpful and I believe deliberately opaque with a smug attitude. Dozens of emails and calls but they are holding my order hostage. Very disappointing experience, won't be ordering from this company again.

The Bowman hardware is very heavy, very expensive, and very, very difficult to install. The screws they provide are not sufficient to extend into blocking. You are on your own with making them work. On top of that, the towel bars do not extend enough off of the wall to easily insert a towel into it. This line is beautiful to look at, but very difficult to install and not that great to use.

My B2B project order was returned to sender because the address was entered incorrectly by the sales rep. They made me reorder the entire thing AGAIN Instead of having the package rerouted back to my correct address or without the option to receive a refund until UPS returned to package to their warehouse, placing the burden entirely on me and forced me to pay shipping twice. Abysmal service policy for the cost of the items in this brand. I would NOT advise using them in any of your architectural or interiors projects as a designer unless you want project delays and to be out thousands of dollars.

Inconsistency in products. Faulty shitty screws broke in half while drilling into brand new kitchen cabinets. This resulted in holes that cannot be covered as the screws were lodged into the cabinetry. Rejuvenation will not do anything and even if you want replacement screws, they cant do that, you have to send the entire item back, wait for your replacement, you dont get a refund, you get no compensation. The person on the phone was nice but had no ability to do anything as the company itself allows for zero actual customer service to fix any problem.