RejuvenationReviews of rejuvenation.com

The picture advertisonline was MUCH more colorful and vibrant. The item they sent looked like the weaving process had taken out color and inserted whitish thread.

Do not buy custom orders from Rejuvenation. The lead times are deceiving - the site says they are in stock and will ship at a specific date but it is wrong. Rejuvenation will charge you once you purchase the custom order and then you will wait months and months for a shipment that will not come. This happened to me - it has been over 3 months since I ordered an in stock piece that has still not been shipped but I was charged for it over three months ago. They have refused to cancel my order since it's "Custom". The only option I have now is to go to my credit card company to stop payment on the order. Save yourself some time and money and order from elsewhere.

I ordered a giftcard in a timely manner that was lost or stolen. I had to purchase a different gift to the recipient since it was not received by the date of the event that it was to be given. Rejuvenation kept extending the date when the gift card was to be delivered even though it was not being tracked since it was no longer showing up in the usps system. Customer service did not reissue another card and I am still waiting to receive my money back from them. $250!!

Never buy from this website unless you are prepared to pay 70$ for 1 day expedited shipping, and to receive a completely wrong item after 7 days, and to not getting a replacement order placed before them to send people to pick up the wrong item they send, and to not getting your correct order after nearly 30 days. Customer service not helpful at all.

There's no self-service way to prepare a return, nothing you can do online. You HAVE to call them to get the details. I called twice today, and the first time I got in line for an agent the call just hung silently for minutes before I just gave up. Second time worked and I got a helpful agent. But man, this can be so much easier.

Wow, so bad. The brick and mortar store in NYC is great...however the online service is terrible. I ordered cabinet knobs. Weeks went by, during which time I received multiple emails saying that my order shipped, but it never arrived. When I called, they said the item was on back order each time. Finally, I cancelled the order, called the actual store in NYC to order them and they shipped them to me. I did not learn my lesson. I needed two more knobs. I ordered them online. They shipped me the wrong item. I shipped that back, so when they received it they would ship me the right item. Item never showed. Now they are saying that the item is not available. Terrible terrible terrible. If only I knew about this, I would have gone elsewhere. Unfortunately my whole kitchen has the knob design so I'm kind of stuck.

Ordered a 9x9 planter and received the wrong size - twice. Now I have to wait for them to open a case to inspect the new one before they send it, but Id rather just have a refund (now I've waited a month for a silly pot when I could've just purchased a different one) Customer service seems okay so far but when I asked if I could keep the smaller pot and pay the difference I was told I couldn't which seems kind of pointless and wasteful - and if I did keep it they'd block my account or something. Overall weird & disorganized experience. I should've been given a full refund or at least been allowed to get a partial refund to keep the smaller pot.

As a lighting designer and distributor, I cannot express my level of disappointment with this company. I ordered a fixture four times to only see the issue continue to happen: 1. I ordered a fixture with 3000K and received email confirmation with the correct item #. 2. A few hours later...their system changed it "automatically" to 2700K. I called and asked for it to be fixed - they told me it could not be. They'd have to cancel it and I'd have to reorder again. They assumed I ordered it incorrectly (even after proving this with my email confirmation). 3. So, around we went again. And the order was again, incorrect the second time. 4. Next, we tried sending me a quote to order this over the phone. We tried a MANUAL order with one of their employees and AGAIN the order was wrong after it went through their system. To which, I called again, and they cannot make the change, have to cancel. 5. By this time...I've lost 4-5 weeks, having to call every week and spend numerous hours trying to tell Rejuvenation staff how to do their job and actually fix this. 6. I finally gave up on the LED version and decided to just order a different fixture...incandescent, and just move on. 7. Well...the same thing happened again. The item number changed after it went through their system and now it's showing an item number, that does not match what I ordered. WHO KNOWS what I will be getting. And for the high price of each fixture, this is embarrassing. 8. I called to ask a customer service person at the business to business trade...well, they just told me there's nothing they can do. And nothing they can do to expedite my order given this issue was not mine to begin with, and I'm having to wait a STANDARD lead time of 3+ weeks before I can get my fixtures. All that being said and being a trade member and distributor, which really means NOTHING. Thanks Rejuvenation. Very upsetting and disappointing that we will have to pay MORE money for a contractor to come back and install these because of your incompetence and lack of care for customers.