RejuvenationReviews of rejuvenation.com

Terrible products. Look good online, but fall apart. Never order from here.

We bought the Large Oval Cupboard Latch in Aged Brass, and the quality has been severely lacking. When we tried to screw it in, the nail broke in half, with part of it getting stuck in our brand-new cabinet door. We tried again with the extra nail, moving the latch slightly higher, and the same thing happened. Now we have two broken nails stuck in our new cabinet door. This is incredibly frustrating, especially since this is the second time we've ordered this item. The first one had scuff marks and looked damaged, so we returned it and asked for a replacement. Now, with the replacement, we're facing this issue. This company charges high prices for these items, yet the quality does not match the cost. We just spent tens of thousands of dollars on our kitchen renovation, only to end it with their low-quality product. I spent $1,214.13 on hardware alone and now worry about their other products already installed in my kitchen. While I don't expect them to cover the cost of a new cabinet door, I wanted to express my disappointment. I have emailed them and included photos but they have not replied. Additionally, I also ordered a drawer pull last time, and it had to be returned and replaced because they sent it in a finish I did not ask for. Thankfully, that was an easy fix, and I later received the correct finish to match my kitchen, but maybe now you can understand how frustrated I am with this company.

I ordered a flush mount light and was sent the wrong size and color canopy. Only figured it out after installing the crossbar that the canopy was too small for it and the shade was larger than the fitter mount. Called their customer service and was told I had to return the entire light including the crossbar, which was a total pita to install and I didn’t want to remove it. Asked if there was a due date to return the light by and was informed that I had to return it before they would ship the replacement?! What is even going on at this company. This is all their fault and they’re treating me with distrust. This will likely be my last purchase.

Total junk - Buyer Beware - I bought a $470 door handle from this company, it lasted less than 2 years before it broke. Asked the company to replace the broken part or supply a new one as for this amount, I'd expect a company to stand by its products. The company response "sorry for inconvenience, we can't help you". As an interior decorator, we won't be be buying products or directing our clients ever again at Rejuvenation or their sister companies, William Sonoma etc. Really short sighted business.

We purchased a new and unopened Rejuvenation Brambling 56" fan from a private party who decided against using it in a remodel. When the light is off and the fan is on (via remote), the light flickers. The fan also wobbles even with the set screws fully tightened. I called Rejuvenation for technical support and they refused to talk to me. They told me to call "Brambling", which doesn't exist.

I ordered wall mounted shelving which arrived intact with specific instructions on installation, including templates to use for placing wall anchorage. The problem was that all 5 of the templates were incorrect, with half of the wall hole locations not matching the shelving. My error was assuming the templates were correct and not checking them with the shelving and drilling holes in my plaster walls at the incorrect locations. I called customer service twice and was assured that a "higher up" would return my call. No one returned my calls. The overriding issue is that 100% of the 5 templates sent were incorrect, which leads me to believe that all of their templates are incorrect, and all future customers will have the same issue.

I have ordered a pendant lamp from Rejuvenation twice. The first lamp took eight weeks to arrive and came out with a horrible paint job on the metal shade. I sent it back and reordered a second. I am still waiting six weeks later. Horrible customer service and follow through. It's too bad because I really liked the lamp.

The company advertised ‘blanket and shams’ on their website. Items arrives missing shams so I contact customer service. Customer service puts me on hold to get insight that ‘item was discounted so that’s why it was sold without shams’. Why would they not disclose this on item to Customer? Waste of time for customer to return item, money tied up in return, bad for environment…who benefits via this business model? Shareholders? How? What value does this offer anyone? The worst customer experience ever.