REIReviews of rei.com

REI should stop using Ontrac delivery service. The delivery person placed the package in front of my garage door exposed to everyone to take it.

Visited an REI store in Littleton, CO. On the way into the store noted a vehicle parked with 2 dogs in it. It was 93 degrees out! One was a long haired black dog that had its nose to the crack in the window panting! Went into the store and asked if they could page for the owner. I was informed that it's their policy to NOT intervene!!! I'm sure it's due to some sort of liability but I won't shop somewhere where they show such disregard for a living being ever again and will take every opportunity to tell people of my experience!!! Shame on you REI!

The product I ordered was $80 cheaper on the brands own website despite it being listed as outlet on rei website. Even though I noticed this within minutes- rei do not allow you to modify your order and by the customer service got back to me the order was shipped. This means I will have to pay to return an overpriced jacket

This time Rei disappointed me. I would like to express my disappointment to the international shipping service from Rei. I bought Altra Shoes and Gaiter from Rei on July 14, 2021. on 21 July 2021 Rei notified via email that my order had been shipped and the estimated time of arrival was 4 August. it makes me happy. but until today, thursday 19 August 2021 my order hasn't arrived yet, I contacted Rei via Live Chat to ask where my order is, because previously Rei didn't give me the tracking number of my package. and via Live Chat, Rei provided the tracking number for my package, apparently my order was sent into 2 separate packages, Gaiter and Shoes. I was surprised after I tracked down the package, 1 of the two packages had been in the US for 29 days. I have complained to Rei, but Rei just told me to wait, Rei will provide a solution in the next week if my package is still in the US. Sorry Rei, I expressed this disappointment on a public site.

I love REI but they have one of the worst websites on the web. I've shopped at other websites with ease but REI you can't shop because whatever you click on the page never loads. I get a warning to wait for the page to respond or cancel the request. I end up cancelling because it never loads and I've tried multiple browsers. If anyone has a fix please let me know. For now REI will not get my online business. I know it's not my computer or network because I've shopped DicksSporting Goods and Academy Sports with ease and speed.

Trusting their known reputation for returns and exchanges, I went today with a defective pair of walking poles from 16 months ago. I had to wait a long time in line to speak with someone who then told me to wait for help on the floor. I waited at least 20 more min and then asked where the help was. I waited some more, and a completely clueless guy showed up and told me 5 times that he knew nothing. He actually knew less that I did which was next to nothing which is why I asked for help. I chose a replacement pair for myself and went to wait in line again. Then the worker told me that my exchange window of one year had passed, so I was out of luck. Why didn't they just tell me that to begin with? Their workers were rude, curt, and lacking in customer service skills and knowledge. Very disgusted and very disappointed in their services.

Great in-store experience but skip on-line ordering and especially do not mail back any returns. Their processes are absolutely draconian. They use Pitney Bowes as their shipping manager which are like pony express Neanderthals. Refunds are only by US Mail check regardless of any credit card. The process takes one month to ship and 3 to 4 weeks to get your refund by check by mail.

I’ve ordered 3 different camp chairs on online sites. Nothing came close to these REI GCI Outdoor chairs. These sit higher than your usual $20 ones. Plus much more sturdy & a bit heavier. Only complaint is the bag they came in is very tight. I’ll be making my own, so easier to stuff. But really love them.