REIReviews of rei.com

I have been a loyal REI customer since it's opening. And every time I go, I'm increasingly more frustrated with the large amount of REI Brand products they have, which wouldn't be a big deal, but they stock their own brand in lieu of carrying other, high quality, technically designed, and professionally tested gear. Essentially making the current state of this merchandise chain, The Ross Dress for Less of the outdoor industry. I find every trip to REI now includes a disappointment, and then going home and getting on the internet and buying it directly from the manufacturer, or on Amazon, or on eBay, or on backcountry.com, or on moosejaw.com, which is now "Richard's" sports (trust pilot blocks the word that is the real name of the store, which is a nickname for Richard). Which stinks in terms of how "Richards" ruined moosejaw, but you can still find some good deals on technical gear. Not to mention, REI has almost no sizes in stock for shoes or boots. And what they do have in stock is for when it rains or snows in a city. Not gear for the wilderness. In the case of my most recent trip, I wanted to buy skiing bibs for Backcountry skiing. And the amount of REI gear vs high quality, tested brands was embarrassing. They said they sold out of all the other good stuff. They literally said that. "The good stuff". But that kind of makes my point, if they didn't stock so much REI brand, they would have more room for quality gear. This is true across every category. Not just ski bibs. And anyone who's used the store has seen this migration away from variety and options, to the REI brand almost exclusively. Shop elsewhere and support folks merchants who care.

Best chain/online outdoor store out there. Products, website, shipping, returns all the best. Been a member for around 30 years. So much for Trustpilot. Either the only people who comment are disgruntled or a competitor is trying to smear them.

Sent a pair of very worn boots as new then have to spent 20 mins waiting online in the store to return it. Never again.

Purchased a Dometic refrigerator from REI at $700 with tax. Refrigerator's compressors went after approx 6 months of use. So replaced with another Dometic refrigerator from REI at $700 with tax (this after Dometic said they would replace original but was easier to take back to REI) and a $400 Northface Wawona tent which bent after ONE use in wind and rain. Everything else we have returned to REI has been NEW ie too large etc but not used. Don't listen to REI policies, they are bait and switch, no explanation. The prices at REI are generally 25% more than any other store. so make sure to know before you purchase.

Placed an order at the beginning of the month states would be here for Christmas. When hadn't arrived within stated order time my delivery was moved to the 26th. That the order was "stuck" nobody bothered to make sue with the xtra shipping I paid it would get here on time. I contacted support they stated a new one would that would be sent and arrive prior to Christmas and on the 21st. Its the 21st and package still hasn't moved. There is no support available even though this is the standard time they are open and will not have the second package prior to the holiday. Id be careful ordering anything from this store as they don't sick to order times and the delivery support is not available.

Went to the register to pay for 2 pair of northface gloves and they asked was i a member? No, in order to get the items I want I had to pay $30 to become a member. It's my first time in the store. Mind you the guy who assisted me didn't tell me this. Come to find out it's certain items you have to be a member to get. The two people that was suppose to be ringing up people are talking and not paying attention to the line. Yeah, I won't be back.

Poor quality of clothing. Extremely terrible customer service. They obstruct you from returning things. Definitely dont recommend shopping here. And they use a lot of plastic.

Yesterday I purchased around $400.00 in REI. Hands full of items, I had to carry out to my car. I asked for a shopping bag. "We don't have shopping bags anymore, just tots for $3.50. I said..... "After spending close to $400.00, you won't just give me the tot to help me carry me stuff out to my car?" No, you have to buy it.