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Regal Cinemas (regmovies.com) has 157 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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JW
Dania Pointe Hollywood Fl, For a new theater this has to be the worst circus ive ever seen an Absolute horrible theater, over heard multiple managment talking to employees like they are garbage. Also have had friends work here and Gm nor Am care if an employee is sick, they simply do not care for there employees nor customers. The whole places managment needs to be refurbished by someone with a brain.
Susan
I had leftovers from an expensive lunch that I was told I couldn't bring into the theater. Well...that didn't go over very well. 2 young kids telling me to leave it behind the concession counter. I don't leave my food unattended ANYWHERE...they finally let me go in. Don't mess with an angry woman! Poughkeepsie Galleria Regal Theater.
Sue
I was given hearing devices that could have really been beneficial if the battery didn’t die. I enjoyed half of the movie, but was very disappointed when I was not able to use ur devices. Perhaps battery charge should b checked before the devices r given out.
Sweaty S.
Regal cinema, Elmwood Ave, Buffalo NY practices age discrimination. Regal Cinema instituted an age curfew and does not refund to those denied entry.
Kaylynn G.
Was at the Tomball location 0n 6/10/2022 first time since they re opened when we we walked in a nice guy asked to look inside our pursed to make sure we had no guns I think it’s a goid thing sad it has come to it but we felt safe but the stupid part is that my mom is in a wheel chair and people in chairs can hide a gun in the arm rest of a wheel chair he did not ale us tu take the arm rest off the wheel chair that was stupid
Carm
This review is more in line with the movie trailers they show prior to the movie you paid to see. I took my children to see Jurassic World Domination on opening day and at the 10 AM show. We showed up after the scheduled show time just to walk in, in time for the Bullet Train 2 trailer to come on and the opportunity for a theater full of children younger than mine to hear Brad Pit tell another actor "Eat a bag of d!cks Lady". Now I'm a retired Marine and don't talk like that but the Motion Picture Association believes this is acceptable for a matinee movie for any rating lower than an R rated movie. *** Trust Pilot will not let you properly spell the word out but the MPA allows it on a movie screen***
Sharif N.
I have seen the same review by others. There is no option to cancel membership in application and when I emailed customer support they said they cancelled it but still charging every month 22 since 6 months. Please please please please do NOT get the regal unlimited! They will keep taking your money and won’t stop. I got regal unlimited, only wanted it for 3 months. I didn’t realize they were going to charge me again. I canceled my subscription and they still renewed it and charged. WARNING stay far away from their passes. It’s all money making and they won’t stop.
SHANNON C.
I had a ticket that I purchase some time ago to go and see The Quiet Man with the theatre experience. The show was today, and it was at the Winter Park Regal village Cinema. Maybe 2 dozen or so of us got this experience. First. the movie was to begin at 1:00. No movie, nothing but silence. Somebody in the theatre went and notified them....twice. apparently this was a remote feed that didn't work until about 20 to 25 minutes into the movie. I was HOT..and not lonely in my anger and disappointment. When what I got to see was over, I headed quickly out and asked for the manager. A very young man came over, and I informed him of my dismay over the problem. He and the projectionist said it was a feed problem they could not do anything about. I then explained that I managed a theatre for almost 10 years. In fact 2 of them. A simple customer service sorry gram to the happless group forced to sit and wait for whatever with NO explanations offered could have been avoided by just telling us what had happened. There was an impressive line behind me waiting to fill his young ears when I was finished. To his credit, he offered a refund, free tickets, whatever I wanted. Good PR, bad service overall, though. I only wanted the refund, period.. but suggested he get to a course of customer service soon. It would benefit more than just him. So disappointed.
