Regions BankReviews of regions.com

I when to the location on Gunn Hwy by big Walmart, I want to speak with someone in customer service. At that moment earlier in the morning was only two person on the teller and one customer service representative. I askhim for help, he told me I made have to why about 30 minutes before he get back to me. For me that was a bad customer service and I left, he didn't care.

Absolutely a rip off the worse of the worse and I am 100% serious ….

DO NOT I repeat DO NOT get a home improvement loan from these crooks. They don’t allow principal only payments which is Ridiculous!!!!!!

I had a deeply troubling experience at this Regions Bank location (15702 Kingfield Dr, Houston, TX 77084). On December 12, 2025, I went in simply to deposit a check and was subjected to discriminatory and harassing behavior by the branch manager, Reggie Brad. He made inappropriate and disrespectful remarks about me and my account, escalated the interaction unnecessarily, and even threatened to call the police and close my account without cause. On January 7, 2026, I later discovered that my account had been closed without any notice or explanation, despite being in good standing with a positive balance and no issues. This occurred after I had already raised concerns about his conduct, making the situation feel retaliatory and unacceptable. After reading other reviews, it appears this is not an isolated issue at this branch. Customers should be aware and exercise caution. This type of behavior is not okay, and bank management needs to be held accountable. Updated Review – January 9, 2026 This is an update to my prior review, and unfortunately the situation has only gotten worse. After experiencing unprofessional, discriminatory, and retaliatory behavior from the branch manager, Reggie Brad, I made multiple attempts to resolve this matter by contacting other Regions Bank branches and speaking with additional managers. Instead of taking my concerns seriously, the situation was treated dismissively, almost as a joke, and handled in an extremely unprofessional manner. Regions Bank ultimately chose to keep my account closed without providing any legitimate explanation, notice, or justification—despite my account being in good standing. This occurred after I had previously filed a complaint regarding the branch manager’s conduct, which makes the situation feel retaliatory. At this point, I fully understand why this location—and Regions Bank overall—has such poor ratings. The customer service is terrible, management lacks accountability, and there is no meaningful support when serious issues arise. This has been one of the worst experiences I have ever had with a financial institution. I will be escalating this matter to regulatory agencies, including the CFPB, FDIC, and BBB, due to the harassment, discrimination, and retaliation I experienced at this location. I strongly caution anyone considering banking here to think twice. If something goes wrong, do not expect professionalism, transparency, or support.

Regions Bank in Olive Branch, Ms. I did a large withdrawal out of my Business Account on Monday. It took over 20 to 30 minutes to do so. The Teller talked and was acting very strange. She took me to the cash machine to count my money but while standing there she left me standing at the machine with the money more than one time. I went home and got ready to end my day because I have DDD. The next day the Holy Spirit said count money. I counted the money and somehow $200.00 was missing. I contacted the Regions Bank Corp to file a complaint. Please everyone, count your money before you leave Regions Bank. I called the Olive Branch Regions and the Gm wasn't available so I was told. Went into the bank yesterday and was told that they would look into it and will put in a notice to review cameras to see if everything was counted correctly. I asked if they could review the movements of the teller as well because I was left at the money machine while she was walking around. Let's see what happens. As of 1/13/2026 I have heard nothing from this bank concerning my funds. Doing an update**** Nothing Region can do because they found nothing. Their cash machine will be correct and the tellers register because my money was taken after this. This was the reason I was left standing by the cash machine with cash. The teller and the lady she went across the room to talk to did this. But God saw it all and I trust my Lord. Its sad. Everyone please count your money a second time before you leave the bank. Gods got it.

Stay as far away from this bank as possible. Customer service at the customer service center is.non-existant and reps.can be quite rude. They are great at taking your money, but not so hot at allowing you to take it. Tagged fraud with no explanation then require (in this case) 300 mile trip to unlock the account. 87 year old and Wheel chair bound.

The Collierville branch location is awful and its upper management at that branch need to be replaced. The bank put a hold on my check and the 800 number told me the branch can remove. Spoke with Chris Gretanti there and he lied that only the back office could remove but could not give me a name or number to the back office. Also could not give me a reason for the hold.

I’m extremely disappointed with Regions Bank after they misplaced over $3,000 of my funds and have offered no resolution. After submitting all requested documentation and repeatedly following up with support, the issue remains unresolved and the money is still missing. Communication has been slow, inconsistent, and unhelpful—leaving me frustrated and out thousands of dollars. As a small business owner, I rely on a payment processor I can trust. Losing access to funds that rightfully belong to me has caused unnecessary stress and financial strain. I expected better professionalism and accountability from a major banking company like Regions. Until this is resolved, I cannot recommend their services to anyone who needs dependable, transparent support.