Kc
Awful experience
Awful experience. 0 communication after I placed my order. My delivery is a week late (I still don’t have it as of today). I’ve had to follow up constantly to try find out what’s going on. Every time I called no one picked up except the sales line. My tracking number was wrong, the phone number for scheduling the delivery was wrong. It took 3 days to get me a correct tracking number.
Response from Regal Floor CoveringsNov 23, 2020
Hi KC, Let me begin by apologizing for your experience. This is not a typical experience at Regal Floor Coverings as evidenced by our abundance of 5 star reviews and A+ rating with the Better Business Bureau. Nonetheless, I’m sorry that we were unable to provide the level of service that our customers have come to expect from us. If there is anything I can do to rectify the situation, please do not hesitate to reach out to me. Thank you, Chris Paul President of Operations Regal Floor Coverings 844-952-7328




