ReformlyReviews of reformly.com

Response from ReformlySep 30, 2025

Hi Carly, Thank you so much for your detailed feedback. We’re delighted to hear your board arrived smoothly and that you’re already feeling the benefits after just a couple of days—it’s always exciting when those muscles start waking up! We truly appreciate your suggestion about a quick starter video, and I’ll be sure to pass this on to our team. Regarding the £25 gift card, please reach out to us at [email protected] with your order details, and we’ll make sure this is resolved for you. Warm regards, The Reformly Team

Response from ReformlySep 15, 2025

Hi Rebecca, Thank you for the kind words, and I’m glad your package arrived! 💜 Your app access email should have landed in your inbox, and the nutrition plan follows after the form, sorry this didn’t come through right away. We’ve also emailed you to double-check your details and make sure you’re set up with immediate access. If you don’t see it, please peek at Spam/Promotions and we’ll resend instantly. We’ll get you logged in and your meal plan delivered ASAP. Thanks for bearing with us! Warmly, Team Reformly

Response from ReformlySep 12, 2025

Hi Elizaveta, Thank you for sharing this, and I’m really sorry for the frustration. I’ve checked your order #10813-F2 and the remaining item(s) are still in transit. We’re actively monitoring the tracking and will update you as soon as we see movement. We’ve also emailed you directly to confirm the specific missing item so we can coordinate with our warehouse and carrier. 💜 Warmly, Team Reformly

Response from ReformlySep 1, 2025

Hi Victoria, Thank you for sharing your Day 1 experience with us — we’re so glad to hear you’ve started enjoying your board already! 😊 Sorry for the confusion around the workouts — just to clarify, the 28-Day Challenge is completely free inside the app. You don’t need to pay or subscribe to access it, though there are optional premium features if you’d like more content after the challenge. We’re also happy to know our customer service team could support you with delivery, and we’ll keep working on making things even clearer going forward. Wishing you the best as you continue your 28-day journey — you’ve got this! 💪✨ Warmly, Team Reformly

Response from ReformlyAug 29, 2025

Hi Marisa, Thank you so much for your thoughtful review and for sharing your experience! We’re delighted to hear that your delivery went smoothly, that you’re enjoying the new app and community, and that you’re already feeling motivated just one week into your 28-Day Challenge 🙌. We really appreciate your honest feedback about the workouts. You’ve raised some very valuable points about clearer explanations, written guidance, and improving the workout voiceovers. I’ve passed your comments on to our product team so they can take this into account for future updates—we’re always looking for ways to make the app feel more natural, supportive, and easy to follow. We’re so glad you’re happy overall and motivated to continue. We can’t wait for you to see the results after 28 days and beyond 💜. Thanks again for being part of our Reformly community! Warmly, Team Reformly 💜

Response from ReformlyAug 29, 2025

Hi Elizabeth, Thank you so much for your detailed review—we’re thrilled to hear you’re loving the board and already seeing the benefits after just 6 days of the 28-Day Challenge! It’s wonderful to know the board is helping you tackle exercises you’d usually find tricky, and that you’re finding motivation in our community chat. We also really appreciate your honest feedback about the workout videos. You’ve highlighted some important areas we can improve, like providing a clearer intro on how to use the board, better exercise explanations, and fixing the captions so they don’t block the demo. I’ve passed this directly to our product team so we can make the app more user-friendly for everyone. We’re so glad you’re enjoying your journey with Reformly and we can’t wait to hear about your progress as you continue building strength and fitness! Warmly, Team Reformly 💜

Response from ReformlyAug 29, 2025

Hi there! Thank you for sharing your experience with us. We’re truly sorry about the rocky start and the frustration caused by your first parcel being lost—that’s never the smooth beginning we want for our customers. That said, we’re delighted to hear that you’re now enjoying the board and the support that comes with it 💜. It means a lot to know that despite the initial setback, the product and community are delivering real value for you. We appreciate your patience and understanding, and we’re so glad to have you as part of the Reformly family. Wishing you continued success with your workouts! Warmly, Team Reformly 💜

Response from ReformlyJul 10, 2025

Thanks so much for your feedback! 💜 We're glad the board arrived in perfect shape and really appreciate your patience while we got your workout access sorted. Excited to hear you're getting started — you've got this! 💪 Best regards, The Reformly Team