ReformlyReviews of reformly.com

Giving one star because I have to otherwise it would be 0. Reported to reformly as soon as my board arrived it was damaged, they offered a 30% discount then never applied it. When I emailed again and said I want to return it they accepted but persisted to say they could send me a replacement which I advised no. They said I would have to cover the cost of the return even though the item is faulty/damaged and as per the law if an item is faulty and damaged the seller/retailer MUST cover the cost of returns. I have gone back and forth with the lady called Marge who keeps saying I have to cover the cost, which by the way the returns address is America so will probably cost me half of the price of the board and I am only returning because you sent out a faulty and damaged product!!! She has made no effort to try and resolve and come up with a solution that works for me other than send a replacement ‘free of charge’ but will not cover the cost of a refund for a faulty and damaged item you willingly sent out to a customer as a company. Would not recommend. Will be reporting this.

Emailed to cancel my app subscription. Took many emails for them to confirm they would. I was then charged for another month after this confirmation. They refused to refund me even though it was their error. Cancelled as I wasn't using it. They offered a free month. I just wanted my money back.

Absolutely awful company. Delivery takes forever. And I don’t mean a week, I mean weeks. I ordered the workout board with the free app. They then charged me after a week of order for the app even though that is not what is offered AND I HADNT EVEN RECEIVED MY ITEMS. So absolute joke. They then said I wouldn’t be charged the month after to fix this BUT I WAS. I then got an email about their new clothing, I ordered this 21/09/25 and it is now 12/10/25 still not received. They bombard you with emails to track your order, and then emails saying it’s taking longer than usual but you can’t track, then you email and they send you a different reference number which shows it’s not even been posted at all!! DONT WASTE YOUR MONEY

Terrible. Just awful. Pls don’t buy. I’m being prompted by email by Reformly to update the first bad review I’ve ever written. So here’s the update: 1. This took forever to come. So I sent an email. As it’s says easy returns. This is not true. First, there is no returns form. You have to pay to send it back. That would have cost me a fortune 2. Having had no updates from the delivery company I decided to cancel as I was getting the run around from reformly. What it’s worse I would get endless emails asking me how I’m getting on with my product. It was like they were trolling me. They kept telling me it was on route, but as I had no updates re delivery I pointed out that it clearly wasn’t on the way. 3. I am trying to just buy from Europe at the moment. This seemed to be European. However, when I finally got an update, at some point it had Israel written on it. This is not in Europe. I pointed this out and that replies would come in the night, my time, they said they use Amsterdam on the delivery route. This seems to be where they can pretend to be an EU company. For environmental reasons I was furious. I want local. 4. For a return they then said I could have vouchers to use not a refund. I pointed out that I was not going to use their company again. So vouchers were ridiculous. Well Reformly. You’ve bugged me for a review. There it is.

Poor quality product, terrible customer service. the board is thin and flimsy, provides very little resistance and is poorly made. the videos within the app are terrible, not explaining the exercise and constantly moving about the set up of the board with no explanation. the customer service when I querried about the delivery was pretty much non existant and I fear the returns process will be even more painful. dont waste your money.

I ordered an essential kit and a yoga mat in the same order, yet the items were dispatched separately. I have only received the mat so far, and it is in an entirely unacceptable condition. It arrived folded several times, like a sheet of paper, rather than rolled. The mat was not wrapped or protected with any plastic or cardboard packaging; it was simply shoved bare into a black plastic bag for delivery. Consequently, it has multiple punctures all over and is clearly defective. This level of carelessness in packaging is totally unacceptable, and I expect a full replacement or refund without delay. P.S. Reformely has offered a 40% discount for a mat that costs £25. They are refusing to refund me in full, and the cost of sending the item back to them is not worth the refund. I am going to escalate it to their senior management and file a consumer complaint in the Netherlands.

I would strongly advise against purchasing from this brand. I placed an order over a week ago, and there have been zero shipping updates since. The delivery time they promise at checkout is completely misleading. Customer Service replied quickly, but offered no real help or solution. I’ve been charged for a product that I have no guarantee I’ll ever receive.

Absolutely shocking on every level. The board itself is cheap and poorly built - you can get the same thing on Amazon for a fraction of the price. What’s worse though is they cunningly hide the fact that they’re in the Netherlands, by putting a LONDON address on the home page of their website. The actual address is hidden at the bottom of a random page. To return it, they make it as hard as possible. You don’t just have to pay to ship it to the Netherlands but they don’t provide enough information to actually ship it - there’s no phone number, a vague address, and attempts to communicate are ignored. (They’re too busy offering “discounts” instead of returning.) A massive scam, led by heavy social media advertising for suckers like me. Don’t deal with them.