ReformlyReviews of reformly.com

Response from ReformlyJan 5, 2026

Hi Chiedza, Thank you for sharing your feedback. We’re really sorry for the frustration this situation has caused and understand how disappointing it must feel. We’d like to clarify that we were also waiting for your reply. While a PayPal dispute remains open, the funds are held by PayPal and we’re unable to issue a refund on our end. We reached out multiple times to explain this and request confirmation once the chargeback was lifted, but unfortunately we didn’t receive a response. We genuinely want to resolve this for you and are more than happy to assist with next steps. Please feel free to reach out to us again directly at [email protected], we’d really love the chance to move this forward together and get everything fully resolved for you.

Response from ReformlyJan 5, 2026

Hi Jack, Thank you for reaching out and for your patience ,we really appreciate it, especially during this busy time of year. We’ve gone ahead and requested your details here and would be more than happy to reach out to you directly to get everything sorted. While message volumes can be higher around the holidays, please rest assured that we’re here to help and committed to resolving this for you as quickly as possible, whatever your concern may be. Thanks again for bringing this to our attention, we look forward to helping you get this resolved.

Response from ReformlyJan 2, 2026

Hi Lynn! Thank you for sharing this with us. We’re really sorry for the frustration caused by the delayed response, that’s not the experience we want for you. Over the holidays our inbox was much busier than usual, which led to some delays, and we truly appreciate your patience. We’ve asked for your order details so we can contact you directly and take care of this properly. As soon as we have them, we’ll personally review everything and make sure this is resolved for you as quickly as possible!

Response from ReformlyDec 19, 2025

Hi Eyana, Thank you for sharing your feedback. I’m truly sorry for the experience you’ve had. It is certainly not the standard we aim for. I have reached out to you via email to provide a full update on your order and ensure everything is resolved. Please check your inbox and respond directly so we can make this right. We genuinely appreciate your patience and hope to restore your trust in Reformly. Warm regards, Reformly Support

Response from ReformlyDec 19, 2025

Hi Sonny, Thank you for taking the time to share your experience. I completely understand how frustrating this must be, especially with the holidays approaching. I want to make sure we get this sorted for you as quickly as possible. Please email us directly at [email protected] so we can review your order in detail and provide the best resolution. We look forward to hearing from you. Warm regards, Reformly Support

Response from ReformlyDec 17, 2025

Hi Louise, Thank you for taking the time to share your feedback! We really appreciate you reaching out. Our support team has already followed up regarding your subscription, and I can confirm that your subscription was successfully cancelled on 7/29, so everything on that account was fully taken care of. Just to be extra safe, if you happen to have any other accounts or subscriptions with us, please let us know and we’ll be more than happy to help check and fix that for you right away. If you haven’t already, we also recommend checking your email inbox (including spam or junk folders) for our previous message, which outlines the steps we shared at the time. Thank you again for your time, and please don’t hesitate to reach out if there’s anything else we can assist with.

Response from ReformlyDec 12, 2025

Hi there, Thank you for taking the time to share this with us. I am truly sorry to hear about the condition your Pilates Basic Kit arrived in and I completely understand how disappointing that would be. We want every customer to feel confident and happy with their purchase and your experience matters to us. I would love to help make this right for you. When you have a moment, please circle back to our email support team so we can look into your order in detail and work on a resolution that fits your needs. We are here to support you and want to be sure you feel taken care of. Wishing you a lovely day ahead. Warm regards, Reformly Customer Support

Response from ReformlyDec 1, 2025

Hi Charlotte, Thank you so much for sharing your feedback with us. We completely understand how waiting for two weeks for your socks can be inconvenient and frustrating, and we really appreciate your patience. Please feel free to circle back with our email support team , and we will do our very best to help ensure your order reaches you as smoothly and quickly as possible. We truly appreciate you taking the time to reach out and your understanding means a lot to us. Warmly, The Reformly Team