ReformlyReviews of reformly.com

Response from ReformlyFeb 2, 2026

Hi Jennifer, Thank you for your feedback. We’re sorry to hear that waiting nearly a month for your order and requesting a refund multiple times has been frustrating. 💜 We understand that you no longer want the board and simply want your money back. Unfortunately, we know how disappointing it can feel when the solution you’re asking for is not provided right away. Please rest assured that your messages are very important to us. We will continue acknowledging your concerns, sending apologies, and asking for your patience while your refund request continues its exciting journey. Thank you for your understanding and for experiencing the full Reformly customer service adventure.

Response from ReformlyJan 29, 2026

Hi Jody, Thank you for sharing your feedback. 💜 We understand your frustration with the return process and how disappointing it can feel when getting a refund is not as simple as expected. Our mission is to make fitness more accessible, especially for people looking for a convenient way to get started. We know that many customers are hoping for a quick and easy solution, which is why clarity, product quality, and a smooth customer experience are so important. Thank you for highlighting these concerns. Feedback like this reminds us that trust and transparency matter just as much as the product itself.

Response from ReformlyJan 21, 2026

Hi Amanda, Thank you so much for bringing this to our attention, and I am truly sorry for the frustration this has caused. We completely understand how disappointing it is to be waiting this long for your Pilates socks. We have sent you an email with an update, so please check your inbox when you have a moment, including your spam or promotions folder just in case. We want to make sure you have all the details and that this is properly resolved for you. Thank you for taking the time to share your experience. We really appreciate the opportunity to look into this and make things right, and we hope to turn this around for you very soon. Warm regards, Reformly Customer Support

Response from ReformlyJan 12, 2026

Hi Nathan, Thank you so much for reaching out and sharing your experience with us. I’m truly sorry for the delay in our response. We’ve recently experienced a higher-than-usual volume of messages due to the holiday break, and as a small team, we’re doing our best to carefully respond to each one. I sincerely apologize if your earlier emails were missed. To help us look into this as quickly as possible, I’ve requested your details through Trustpilot if you’re able to share them there, it will come directly to us by email so we can assist you right away. In the meantime, you’re very welcome to contact us directly at [email protected], which will help us track your inquiry more efficiently and ensure you receive the workouts and support you were promised. Thank you so much for your patience. We truly appreciate it, and we’re committed to making this right for you. 💜

Response from ReformlyJan 12, 2026

Hi Kayley, Thank you for reaching out about locating the 200+ workouts. I am truly sorry for the delay in getting back to you. We have received a high volume of messages and we are a small team working through each concern carefully. We have already addressed your concern in our support channel and provided the exact steps for accessing your workouts. When you have a moment, please check your messages there so we can keep everything organized for you. I will continue to monitor the conversation to make sure you get what you need. Thank you again for your patience and for giving us the chance to help. Looking forward to seeing you enjoy your Reformly workouts with ease and confidence 💜 Warm regards, Reformly Customer Care

Response from ReformlyJan 12, 2026

Hi Callum, Thank you for reaching out and sharing your experience. I am truly sorry for the delay in getting back to you. We have received a high volume of messages and we are a small team working through each concern carefully. I am here now to help you get clarity and make sure you receive what you paid for. May I please ask if you can send your original message again today so it appears at the top of our queue. I will personally attend to your concern once it comes through and ensure you receive the correct workout content as advertised along with clear details about our app and subscription process. Rest assured everything will be resolved and you will not be asked to subscribe to anything you do not want. Thank you for your patience and for giving us the chance to make this right. Looking forward to helping you enjoy your Reformly Board experience with confidence and ease 💜 Warm regards, Reformly Customer Care

Response from ReformlyJan 9, 2026

Hi Joanne, Thank you for reaching out and sharing what happened. I am truly sorry for the oversight and for how this situation has made you feel. We have recently received a large volume of messages which caused delays in responses, and I sincerely apologize for that. I want you to know that I am now personally looking for your email so I can respond directly and resolve your concern as quickly as possible. Your experience matters to us, and I appreciate you taking the time to let us know what has been going on. I will make sure this gets sorted promptly and fairly. Thank you again for your patience. I will be back in touch shortly with a direct update so we can put this right and help you feel comfortable moving forward. Warm regards, Reformly Customer Support

Response from ReformlyJan 8, 2026

Hi Allison, I’m very sorry for the delay in responding, over the past few weeks we’ve received a high volume of inquiries, but we want to resolve this for you immediately. We’ve sent you a separate email to address your subscription concern, so please check your inbox as soon as possible. Once you see it, we’ll make sure your request is handled promptly. Thank you so much for your patience, and we're here to help every step of the way. Warm regards, Reformly Customer Support