ReformlyReviews of reformly.com

Response from ReformlyFeb 27, 2026

Hi Ben, Thank you for taking the time to share your experience. We are so sorry for the delay in our response. We have been experiencing a higher volume of messages than usual, but that does not lessen how seriously we take your concerns. We are genuinely sorry to hear that the app has not been working properly for you and that this left you feeling disappointed after purchasing a plan. That is never the experience we want for anyone in our community. Our goal is always to make your workouts feel smooth, supportive, and empowering. We are also sorry to hear that purchasing the plan did not resolve the issue. That certainly was not our intention. We would truly appreciate the opportunity to properly review your account, check what may be causing the technical issue, and ensure everything is handled correctly for you. Your feedback matters to us, and we are here to support you in getting this sorted. We would love the chance to turn this around for you 💜 Warm regards, Reformly Customer Support

Response from ReformlyFeb 27, 2026

Hi Nynka, Thank you for taking the time to share your experience so openly. We are truly sorry for the delay in our response. We have been experiencing a higher volume of messages than usual, but that does not take away from how important your concerns are to us. We are very sorry to hear about the trouble you have experienced with the app access and the subscription billing. That is absolutely not the experience we want any member of our community to have. We understand how upsetting it can feel when you believe you have cancelled and are still seeing charges. Our memberships do not continue after cancellation, so if a charge is still appearing, we would genuinely like to investigate this properly for you. Sometimes subscriptions can remain active if they were started through a different platform such as Apple or Google, and we are more than happy to help check this with you step by step to ensure everything is fully resolved. We also appreciate your honest feedback about the app update and your communication experience. Your comments truly matter and help us improve both our technology and the way we support our members. Please know that we care deeply about our community and we would love the chance to turn this around for you. We are here and ready to help get this sorted properly 💜 Warm regards, Reformly Customer Support

Response from ReformlyFeb 24, 2026

Hi Elizabeth, Thank you for sharing your feedback. I am truly sorry that this has been your experience. I completely understand how disappointing it must feel to lose access after previously enjoying your workouts, especially after investing in the program. That is not the experience we want for you. We have sent you a detailed message directly to your inbox regarding this matter. Please could you check your email so we can continue assisting you there? We are actively trying to resolve this with you and guide you through the correct steps to restore your access. As mentioned in our email, the issue is related to the subscription not being active in our system, which is why the app continues prompting payment. Once that is properly activated, your access will sync correctly. We are here to walk you through this step by step and make sure it is sorted. We genuinely want this to work out for you and are committed to resolving it as quickly as possible. Please check your inbox and reply there so we can continue assisting you directly. Warm regards, Reformly Customer Support

Response from ReformlyFeb 23, 2026

Hi Cg, Thank you for taking the time to share your experience, and we are truly sorry for the frustration this has caused. We completely understand how disappointing it must have felt to set up your new board, feel excited to begin, and then be unable to access the app. That is not the experience we want for you. The issue you described at the username stage is related to a syncing error during onboarding, and it is something we have been actively addressing. It is not our intention to leave anyone without support, so we are especially concerned to hear that you felt your message went unanswered. For that, we sincerely apologise. We would genuinely love the opportunity to fix this for you. Please reach out to us directly at support so we can manually review and activate your account right away. In most cases, we are able to resolve this quickly once we access the account from our side. Your excitement about starting means a lot to us, and we truly want you to experience the board the way it was intended. Thank you again for your honest feedback. We are here and ready to help make this right. Warm regards, Reformly Customer Support

Response from ReformlyFeb 18, 2026

Hi Marisa, Thank you so much for sharing your feedback. We completely understand why you were hoping the instructions would be included, and we are sorry for any confusion this may have caused. All customers receive lifetime access to 4 free workout programs included with their purchase, so you can absolutely get started without continuing with a paid subscription. We also offer an optional Premium membership which unlocks our full library of 200 plus guided workouts and structured programs for those who would like ongoing access to expanded content. There is also a 7 day free trial available, so you can explore everything before deciding whether you would like to continue. If you choose not to, you can switch to Reformly Basic and still retain your 4 free workouts. We truly value your feedback and are always looking at ways to make our offering clearer and even better for our community. If you would like help accessing your included workouts, we would love to assist you 💖 Warm Regards, Reformly Customer Support

Response from ReformlyFeb 16, 2026

Thank you for your feedback, Joan, and I’m truly sorry for the frustration this experience has caused you. We completely understand how disappointing it must be to wait months for a simple pair of socks and receive nothing but friendly messages, apologies, and heart emojis instead of an actual solution. Rest assured, we take your concerns very seriously, we’ll continue reviewing the situation while asking you to kindly remain patient for an unspecified amount of time. As for the refund request, we appreciate your persistence and admire your commitment to following up. Thank you for helping us improve our world-class customer service experience. 💜

Response from ReformlyFeb 11, 2026

Hi Primrose, Thank you for your review, and I am truly sorry to hear how concerning this experience has been for you. We understand your confusion regarding the £90 recurring charges every 8 days. Subscriptions are a magical part of the experience, sometimes customers discover them after the purchase rather than before. As for the delivery date constantly moving, we appreciate your patience while your order goes on its own journey of discovery. Your feedback has been received and will be handled with the same care and urgency you’ve experienced so far. Thank you for being part of the Reformly experience. 💜

Response from ReformlyFeb 3, 2026

Hi Sara, Thank you for your feedback. We’re sorry to hear that our mats did not meet your expectations. 💜 We understand that quality is important, especially when customers are investing in a product they expect to use regularly. We’ll make sure to carefully review your two-word review and give it the detailed attention it deserves. Thank you for taking the time to share your experience. Every piece of feedback helps us continue creating the Reformly experience our customers know and love.