Adam M.
Great Product - Better Customer Experience
There are two parts to this review. The first, is the Reformly Board and Mat and the second is a review of the App and Account Creation Process. Reformly Board and Mat: These were honestly the best part of the experience. The quality of both is much better than expected and my wife loves them and has already put 14 days into her workouts. App and Account Creation Process: While I originally had a poor experience with getting signed into the app, the Reformly Customer Support Team did an amazing job of communicating with me and fixing my issue and now I'm all signed in! I was pleasantly surprised by how responsive the support team was and my issue was resolved efficiently.
Response from ReformlyFeb 13, 2026
Hi Adam, Thank you so much for your detailed feedback and for sharing your experience with us. We are truly happy to hear that your wife is enjoying the Reformly Board and Mat and already loving her workouts 💜 We are very sorry to hear about the difficulty you experienced with the app and account setup. We have recently launched our newest Reformly app, and we would love to help you get properly onboarded so everything works smoothly, including your subscription and access across devices. Our support team is ready to assist you step by step and make sure your account is fully set up. Please kindly reach out to us at [email protected] so we can personally help resolve this for you as quickly as possible. We truly appreciate your feedback as it helps us continue improving, and we would love the opportunity to make your experience a positive one. Warm regards, Reformly Customer Support