ReformlyReviews of reformly.com

Response from ReformlyMar 22, 2026

Hi Debbie, Thank you so much for sharing this, and we’re truly sorry to hear this is still happening . We completely understand how concerning it must be to see another charge after cancelling. We’ve taken another careful look at your case, and we just want to gently clarify again that your subscription was originally set up through Apple. Because of this, all billing, cancellations, and any charges are fully managed on Apple’s side, and we unfortunately do not have the ability to stop or control these payments from our end. Since you’ve mentioned that it has already been cancelled through Apple, the next best step would be to contact Apple Support directly so they can review your Apple ID billing history and investigate why the charge still went through. They also have the ability to process refunds where applicable. You can reach Apple Support here: https://support.apple.com/ We truly want to help you get this resolved, and we’re here to support you however we can along the way. Please feel free to keep us updated, and we’ll do our best to assist further if needed. Thank you again for your patience and for bringing this to our attention. Warm regards, Reformly Customer Support

Response from ReformlyMar 20, 2026

Hi Catherine, Thank you for sharing your experience, and we’re truly sorry to hear how this has felt for you. We completely understand how disappointing and confusing it must be to expect lifetime access and then not be able to view your workouts. We want to reassure you that your Reformly Basic plan does include ongoing access to your workouts, and this is not the experience we want you to have. It sounds like there may be an issue with your account access or syncing, and we would really love the opportunity to make this right for you. A member of our team will be reaching out to you shortly to take a closer look at your account and help restore your access as quickly as possible. We truly appreciate you bringing this to our attention, and we’re here to support you every step of the way. Warm regards, Reformly Customer Support

Response from ReformlyMar 20, 2026

Hi Tracy, Thank you for taking the time to share your experience, and we’re really sorry to hear how this has left you feeling. We completely understand how frustrating and disappointing this must have been. We want to clarify that with the Reformly Basic plan, you do retain access to a selection of workouts, including our core programs. However, we’re very sorry if this was not clearly communicated or if your experience did not reflect what you expected when making your purchase. Your feedback is incredibly important to us, especially when it comes to clarity and transparency, and we will be sharing this with our team to help improve how we communicate this moving forward. A member of our team will also be reaching out to you directly to better understand your experience and work towards a fair resolution. Thank you again for your honest feedback. Warm regards, Reformly Customer Support

Response from ReformlyMar 20, 2026

Hi Julie, Thank you for sharing your experience, and we’re really sorry to hear that you’ve had trouble getting started. We completely understand how discouraging it can feel when things aren’t clear or easy to use, especially when you’re excited to begin. This is definitely not the experience we want for you, and we would really love the chance to guide you step by step so you can start enjoying your workouts with confidence. A member of our team will be reaching out to you shortly to personally assist you and make sure everything is set up properly for you. We truly appreciate your feedback and the opportunity to make this right. Warm regards, Reformly Customer Support

Response from ReformlyMar 18, 2026

Hi Nuala, we’re really sorry to hear about this experience, that’s understandably frustrating. Just to clarify, customs charges like the €40 fee you mentioned shouldn’t normally apply, and we sincerely apologize for the confusion around this. We’re currently looking into what may have caused this situation, along with the delivery issue showing in the wrong country. We’ve reached out to you directly so we can sort this out for you as quickly as possible. Please check your messages! We’re here to help and make this right.

Response from ReformlyMar 15, 2026

Hi Simone, Thank you for taking the time to share your feedback. We are really sorry to hear that your experience did not meet your expectations. We completely understand how frustrating it can feel when an order situation does not go as smoothly as hoped. Our team always aims to respond as quickly as possible and help find a fair resolution for our customers. Your feedback is very important to us and we truly appreciate you bringing this to our attention. If there is anything further we can assist you with, please feel free to reach out to our support team and we would be happy to help. Warm regards, Reformly Customer Support

Response from ReformlyMar 13, 2026

Hi Jennifer, Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your experience and I completely understand how disappointing this situation must feel. We truly appreciate the time you have spent communicating with our team and we want you to know that your concerns are important to us. One of our team members has been reviewing your case carefully and will do their very best to resolve this for you and work toward a positive solution. Could you please check your inbox again as our team has sent a follow up message with further assistance regarding your case? We are committed to helping and want to make sure we find the best possible outcome for you. Thank you again for your patience and for bringing this to our attention. We genuinely appreciate the opportunity to assist you. Warm regards, Reformly Customer Support

Response from ReformlyFeb 28, 2026

Hi Joe, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and the lack of communication you have received. That is not the level of service we aim to provide. I would also like to apologise if there has been any delay in our recent responses. We have been experiencing a higher volume of enquiries, but that is never an excuse for leaving you without clear updates. We completely understand how important it is to know where your order is, especially after waiting more than two weeks. Please reach out to us directly with your order number so we can prioritise your case, investigate the shipment status immediately, and provide you with a clear and accurate update. We genuinely value our customers and are committed to resolving this for you as quickly as possible. Warm regards, Reformly Customer Support