ReformlyReviews of reformly.com

Response from ReformlyJan 28, 2026

Hi Vanessa, Thank you so much for taking the time to share such detailed and thoughtful feedback with us. I am truly sorry for any confusion or inconvenience you experienced with the workout videos, and we genuinely appreciate you bringing this to our attention. Regarding the screenshots you mentioned and the specific issues in the Day 6 video, we have already flagged this with our content team so they can correct the exercises as quickly as possible. We are also reviewing the music selection to make the sessions more enjoyable and less repetitive. To help turn this experience around for you, we have sent you a message via email with additional support details and next steps. Kindly check your inbox, and if you do not see it, please have a look in your spam or promotions folder just in case. Thank you again for your honesty and for being part of our community. We truly appreciate your patience and support, and we are committed to making your experience better moving forward. 💜 Warm regards, Reformly Customer Support Team

Response from ReformlyJan 27, 2026

Hi Tania, We're really happy to hear that things have been going well with your order and that you've started exploring the app and guided workouts. That’s a great step forward and we’re cheering you on. We truly appreciate your note about the clarity of what’s included. Reformly Basic gives access to a selection of guided workouts that come free with your purchase, and you’re right that full access to all workouts and premium programs requires an upgrade to Reformly Plus. We understand how that might not have been as clear as it should be, and your suggestion will help us make that experience better for others. If you ever have any questions or need a hand with anything, just let us know. We’re always here to support you every step of the way. Warm Regards, Reformly Support Team

Response from ReformlyJan 22, 2026

Hi Ashby, Thank you so much for taking the time to share your feedback with us. We truly appreciate you reaching out. We are glad to hear that you found the quality to be good. We are sorry to hear that the lessons felt a bit complicated or unclear, and we completely understand how that could affect your experience. Your feedback is very helpful and has been shared with our team so we can continue improving clarity around what is included. If you would ever like assistance navigating the lessons or have questions about your access, please feel free to reach out. We are always happy to help and want to make sure you get the most out of your Reformly experience. Thank you again for your honest feedback. We truly appreciate you and are here to support you anytime. Warm regards, Reformly Customer Support

Response from ReformlyJan 12, 2026

Hi Romi, Thank you for reaching out and sharing your experience. I am truly sorry for any confusion in accessing the free items that came with your purchase. We have everything prepared for you and I want to make sure you can enjoy it smoothly. Could you please send us a new message to [email protected]? I will personally attend to your concern and help you redeem your free gift. In the meantime, please download our app from the Google Play Store or Apple App Store and sign up using your personal email. All four workouts are ready and waiting for you, and this will make it easy to get started. Once you send your message to us, I will make sure you receive everything you were promised and have a wonderful experience with your Reformly Board 💜 Warm regards, Reformly Customer Care

Response from ReformlyJan 8, 2026

Hi Anna, Thank you so much for sharing your feedback. We really appreciate you letting us know about the mismatch between the verbal and video instructions. I’m so sorry this has happened, and we completely understand how it can affect your workout experience. We’re excited to let you know that we’ll be launching a new app soon, designed to provide a much smoother and more enjoyable experience. In the meantime, we’d love to turn this around for you. Please send us an email at [email protected], and we’ll offer you a special freebie to make your workouts even more rewarding. 💜🤸‍♀️ Thank you again for helping us improve. We’re thrilled to have you as part of the Reformly community and can’t wait for you to enjoy the enhanced experience soon. Warm regards, Reformly Customer Support

Response from ReformlyDec 5, 2025

Hi Lauran, I’m really sorry to hear how upsetting this experience has felt for you, and I want to offer some clarity with complete transparency for you and anyone reading. First, and most importantly, your 20% partial refund has never been conditional on updating or removing your review. We only mentioned it in case you felt things had been made right and chose to update it on your own. It was never a requirement or an expectation, and we would never ask anyone to change an honest review in exchange for compensation. Regarding returns, our return policy is clearly stated in our website, and we offered partial refund to support you and without compromising the return terms agreed to at checkout. It was meant to help you keep the product you originally purchased with a purpose in mind, not to pressure you. On the app, all customers receive a library of free workouts, with optional upgrades. We sometimes share bonus content as a goodwill gesture for our community, but this is not tied to force positive product reviews. As for emails, our system sends setup guidance automatically to help new customers get started. If the timing caused confusion, especially before your board arrived, we sincerely apologise and are reviewing this to ensure better clarity. And of course, you can unsubscribe from marketing emails at any time. Lauran, I truly wish your experience had been better. Your feedback is important to us and helps us improve. If you would like to continue the conversation privately or if there is anything more we can do to support you, we are here.

Response from ReformlyAug 27, 2025

Hi Terri, Thank you for taking the time to share your feedback—we really appreciate it! We’re so glad to hear that you like the app and find the exercises easy to use. We also completely understand your point about some positions being harder to get into, especially if you’re just starting out or don’t exercise regularly. Your feedback is very valuable, and we’ll be sharing it with our team so we can continue improving the guidance in our workouts and make sure everyone feels supported at every stage. In the meantime, please feel free to take the workouts at your own pace, repeat moves as needed, and skip anything that doesn’t feel comfortable. The most important thing is to build confidence gradually. Thank you again for your honesty—we’re here to support you on your journey every step of the way! 💜 Warm regards, Team Reformly 💜